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199,011 Posts
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Order status: pending
Hello, I placed an order on 10/09 and the status is still on pending.
There is no further update. I am traveling on coming Tuesday and I want
to travel with the stuff. Could you please look into this ...
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Re: Order status: pending
Hi @Rainbow098. So sorry about this! I will send you a PM with order
details. xo, Jamila
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Vib rouge monthly gift (Canadians)
Hello, i hope some mods can help us out, i noticed that most of the VIB
/Rouge promo codes of the US are not available to Canadians, i remember
the YSL VIBgold promo (lip and perfume) and now the Vikt...
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Re: Vib rouge monthly gift (Canadians)
Hi there @mztm. Thank you for your feedback. I apologize for any
confusion or inconvenience in regards to our US and Canadian promo
codes. We do offer exclusive offers in each market. There are some o...
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Old Pat McGrath $125 mistake....
ok, i usually dont do this. But i am going to do this today, cuz i am
PISSED! I got the Mothership II and got I. The packaging and eyeshadow
case is gorgeous, but I i never wanted I. I would even take...
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Re: Old Pat McGrath $125 mistake....
I feel you dude, same thing happened to me. I would have been fine if I
accidentally got the III but Mothership I was boring and too cool toned.
😞
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Re: Old Pat McGrath $125 mistake....
Hello @Ingalcia, So sorry to hear this. I'll PM you shortly to assist!
Best, Richard
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Can't Upload Looks
Hello: For some reason I cant seem to upload looks pictures or Youtube
on my profile. Ive tried through Google, Safari and Explorer and nothing
seems to be working. Please advise. Thank you
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online order canceled??
hi.. this is my first time online order on sephora. But i’m kinda
dissapointed with my experience. I just placed an order for a few things
at sephora online, but i don’t know why, it said my order has...
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RE: online order canceled??
You probably didn't get "charged" if the order was cancelled. This
happens to me from time to time, if the bank info doesn't match the info
you used online. Some banks are more sensitive, even the for...
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Re: RE: online order canceled??
Hi @GoldBalls. Thank you for your great response regarding the
authorization. @kimmymimi19, So sorry about your experience. I will send
you a PM. xo, Jamila
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Disappointed
HelloI love being at the store! Makeup makes me feel good. Today I went
to the Eaton centre Location and experienced something which I SHOULDNT
HAVE.. I just went today to purchase a product I really ...
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Re: Disappointed
Hello @Anonymous, I'm so sorry to hear about your experience. I'll PM
you shortly to assist. Best, Richard
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RE: Disappointed
Oh wow that sounds just horrible. I'm in Toronto as well, although I
don't frequent the Sephora at Eaton's. I usually go to either the
Sephora at Fairview or Scarborough Town. The former has good cust...
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Promo code not working today
The 10years promo code will not work so I can checkout and get my 3x
points on fragrance purchase. Is there another way I am able to get
those points if the promo is out of the sample that I don’t care if I
get??
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1 Reply
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Re: Promo code not working today
Hi Wanderorwonder, I have reported this issue. I will send you a message
to help.
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Unsuccessful Authorization
Hello,Yesterday I placed my very first order with Sephora online and
received an order confirmation email, but when I went to check the order
status, it said that Unsuccessful Authorization and all of...
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Re: Unsuccessful Authorization
Hi Malzz95, I'm sorry to hear that! I will look into this for you and
send you a message with more information.
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magazine subscription address
I would like to change my address for my elle magazine subscription.
What do I do?
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Shipment
Hi, I ordered online and my estimated shipment date is 10/26. I do not
understand why it is so far out when that is an extra 10 days beyond the
longest estimated time I was provided when ordering. My ...
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Re: Shipment
Hi ShaeDay, That sounds like it might be an error. I'll look into this
for you and send you a message with more info.
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Order status / forgot to add 3 free samples
Hi Sephora, I just placed an order but forgot to add my 3 free samples.
Is there anything I can do to place those in my order? Thanks so much.
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Re: Order status / forgot to add 3 free samples
Hi Sephorelle2, Sorry! We aren't able to make any modifications once you
have placed your order.
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how do you search for a conversation in the forums?
how do you search for a conversation in the forums? I can't figure it
out... I hate asking questions that may have already been answered.....
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Re: how do you search for a conversation in the forums?
Hi Muddlepup, You can search key words in the search conversations bar
on the community home page> https://community.sephora.com/
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Fenty beauty suddenly a restricted item?
Hi!I recently tried to order more makeup from the Fenty Beauty
collection, and it doesnt show what i wanted to buy is out of stock, it
just said that some of the items in my basket where restricted an...
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Re: Fenty beauty suddenly a restricted item?
Hello @Anonymous, I will PM you shortly to assist. Best, Richard
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Re: points
Hello @Katiestricklin, In points you get in regards to Play! can be used
either in-store or online! Hope this helps! Cheers, Richard
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Videos
Is anyone else not able to view the videos on the Sephora app?? Ever
since I updated to the current version, I can't watch the videos. I get
a black screen saying "Sorry this video cannot be played" a...
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1 Reply
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Re: Videos
Hi @cara80, I'm very sorry that you're unable to watch videos on the
Sephora App! Please try deleting the app and redownloading, and try
using the Sephora App on a different device, if you haven't alr...
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LASERSHIP????
I'm leaving for Vacation TOMORROW, my package was SUPPOSEDLY delivered
TODAY... it is NOWHERE to be found. I never had this problem with UPS,
never! What is LASERSHIP? The time they said that it was d...
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Re: LASERSHIP????
I have not received my package as of today 10/13 - it was shipped on
10/6 and I have 2 day free shipping! It was shipped via Lasership. There
is not tracking info after 10/8!!! Sephora needs to get ri...
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Re: LASERSHIP????
Hi Mystic2183, I'm so sorry to hear that you didn't receive your order.
I will send you a message to help.
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Product Drops
What time of day and time zone do new products “drop” on the site. I am
looking to get the new Fenty but not sure when to look.
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