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200,424 Posts
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charges
my Sephora play charged my account twice and I’d like to know why. Also
my order was canceled as well
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Re: charges
Hi @Anonymous So sorry for the confusion! You should have received an
email with more information. We had an issue where 2 boxes were
scheduled instead of one. We cancelled the box that was scheduled ...
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This months play box
Why did the play box sellout this month and I wasn’t able to get mine,
when I’ve been a subscriber for awhile now?
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Re: This months play box
Hi @kaceedollface, I'll take a few minutes to review your subsciription
and will send you a message with more information shortly. - Laurie
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order was cancalled
i order an order and paid buy my credit card and it was okay then you
have cancelled my order and i don't know why as tge bank approved and my
order number was #
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Re: order was cancalled
Hi @Anonymous, I'll send you a private message to assist you. Beauty On,
Mali
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RE: order was cancalled
I would call customer support. This happened to me last year and I had
to reorder and call to make sure they took it. There was no notice and I
only saw they had done it by going to my account and che...
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VIB Welcome Kit
Just hit VIB yesterday. Is the "welcome kit" mailed to my home or must I
place another order and add it to my basket?
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Re: VIB Welcome Kit
Hi @claytonskitten, Congratulations on unlocking VIB status! You can
redeem your VIB Welcome Kit with your next online order or you can
redeem it on your next store visit. If you'd like to redeem it o...
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Finally made it to my local store and all I was given was...
Finally made it to my local store and all I was given was a VIB card. No
welcome kit. Anyone care to explain this? I'm kind of confused.
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Re: Finally made it to my local store and all I was given was...
@claytonskitten You should have received a card and some VIB coupons. I
see you have now redeemed it online.
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Order will not process
Help! I’m trying to make an order to keep my rouge status but it keeps
telling me to check my card and billing info even though it’s all
correct and will not go through at all! I have sufficient funds, I just
want my stuff. Please help a girl out!
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Re: Order will not process
Hi @Fyvthvfgj, I've responded to your previous post and will be sending
you a private message shortly. Thank you 🙂 - Laurie
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Sephora won’t take my card
Help! I keep trying to make an order to keep my rouge status but it
tells me that I have to check my card and billing information every time
I try to check out! Everything is fine with the info since ...
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Re: Sephora won’t take my card
Hi @Fyvthvfgj, I'm sorry to hear this! I'll take a few moments to review
your account and will send you a private message shortly. Please note
that our Beauty Advisors are happy to assist you with pla...
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Lasership
Lasership says they delivered my package. It is not here. My house is
clearly marked. I have been home all day. What do I need to do to get my
package???
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RE: Lasership
The same thing happened to me. Lasership claims they delivered my
package and I have no received anything from them. I have reached out to
Sephora twice and have not received any response.
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Re: RE: Lasership
Hi @jackiebo0, I apologize for the delay in our response. I see in
another post that a Beauty Advisor was able to assist with this. Thank
you for your patience! - Laurie
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Re: Lasership
Hi @KaytiD, Sorry to hear this! I'll send you a private message to
assist. - Laurie
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Not Charged?
I got an email saying that my card was declined, and that it would need
to be corrected by the 7th to recieve my box, yet I look at my bank
account and I was charged literally $0.00? All of my card in...
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Re: Not Charged?
Hi missoutlandish, I am sending you a message to now to look into this
and help!
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RE: Re: Not Charged?
im getting the exact same problem...it says the same thing, when i
checked, all the infor were correct and there was 00 charge made to the
card
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Re: RE: Re: Not Charged?
Hi @Anonymous, I sent you a private message with more information.
Please check your messages at your earliest convenience! - Laurie
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not charged
i got an email that my card was declined for the play box, i signed up
last month after the 28th and i was charged the subscription fee,and now
inwas being charged 0.00 and was told that it was declin...
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Re: not charged
Hi @Anonymous, I'm sorry to hear this! I'll review your subscription and
will send you a private message with more information shortly. - Laurie
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I would like to cancel my order.
Hi there, I just place my order 15mins ago and found that I chose the
wrong address. I would like to cancel my order this time, but I couldn't
find the way to cancel it. Please help me, thank you!
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Re: I would like to cancel my order.
Hi @Beth1202, I will send you a private message to assist! - Laurie
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VIB SALE (not invited)
Hi 🙂 I usually get a notice by email to alert me to the VIB Rouge sale
, and although I made VIB rouge status , I still don't have the invite.
Does anyone know why please? thank you
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Re: VIB SALE (not invited)
Hi @KikiChichi I'm sorry to hear that you didn't receive the email. I
will take a look at your subscription settings and send you a message
with more info.
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Ordered item out of stock
I placed an order for an item that was in stock upon checking out, but I
later received notification that part of my order had been cancelled
since the item is now out of stock... will my item automat...
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Re: Ordered item out of stock
Hi @heykristyj I'm sorry to hear that your order was cancelled. I will
look into this and send you a message with more information.
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Account hacked
On October 26th I received an email that the email on my beauty insider
account had been changed. I ignored this email until I went to an item
that was out of stock and clicked the “notify when in sto...
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Re: Account hacked
Hi @Anonymous, I'm so sorry to hear this! I completely understand you
frustration and I will gladly look into this further for you.
Additionally, I would like to forward this information to the approp...
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Wrong Shipping Address
I recently placed an online order but I accidentally but my old address.
I called customer service right away and the lady told me that she will
help me change the address. However, I noticed the ship...
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Re: Wrong Shipping Address
Hi @WendyLU123 I'm sorry to hear about your experience and I will
forward this feedback to our call center management team. I see you have
now been assisted with this.
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Re: Wrong Shipping Address
Hi @WendyLU123, I'm so sorry to hear this! Depending on the shipping
carrier, we may be able to have the order rerouted to the correct
shipping address. I'll send you a private message requesting a bit more
information to assist. - Laurie
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Beauty Insider Cards
I have a card I got frolm the store. I have over 400 points. The woman
said I can register my card online but no one told me how to. I haven't
been able to find anywhere in the sure to download my car...
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Re: Beauty Insider Cards
Hi @Anonymous, I can assist with linking your Beauty Insider card to
your online account 🙂 I'll send you a private message shortly to
request your Beauty Insider card number and registered email address.
Thank you! - Laurie
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