Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,401 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Wrong Shipping Address
Hi Baga12801, If you haven't already, please give us a call at
1-877-SEPHORA so a Beauty Advisor can assist you with this.
0
0
| 0 Hearts |
0 Replies
|
|
Double charged
I've noticed a lot of people are getting double charged for orders. How
are you fixing them?
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Did not receive an item in my last order
I am missing the following item from my last order #but I was charged
for it, please send the productor credit my credit card for the cost.
Thank You Save Bumble and bumble Prêt-à -Powder Mini Item 1668938 Size
.5 oz / 14 g
0
1
| 0 Hearts |
1 Reply
|
|
Re: Did not receive an item in my last order
Hi @Anonymous, I'm sorry to hear this item was missing from your
package! In reviewing your account, it appears that one of our
representatives already assisted you. Please send me a private message
i...
0
0
| 0 Hearts |
0 Replies
|
|
20% off one time use?
just curious if the 20% off coupon/code can be used more than once? Or
do I have to make it all one purchase?
2
1
| 2 Hearts |
1 Reply
|
|
Re: 20% off one time use?
Hi @katrinaisnice, Yes, the discount can be used multiple times
throughout the promotional period! 🙂 Always, Danee
1
0
| 1 Hearts |
0 Replies
|
|
Ordered first 3 minutes of sale- now says out of stock
My question is... I ordered within the first 3 minutes of the sale
starting. Today I look at my orders and it says "processing" but the
most important 2 items say "out of stock". I placed it and it wa...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Ordered first 3 minutes of sale- now says out of stock
Hi @Hawaiisp, I'll be happy to look into this for you! I'm sending you a
PM now. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Sephora favorites perfume sampler
Could you please tell me which perfumes are offered full size that can
be bought with the voucher at a Sephora ANYWHERE? I checked the first
four perfumes listed, three of them DO NOT EXIST in that si...
0
19
| 0 Hearts |
19 Replies
|
|
Re: Sephora favorites perfume sampler
Why are they calling this customer support when no one answers online?
I've spent the afternoon on the phone trying to find an answer to my
question. I've been put on hold multiple times for longer th...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Sephora favorites perfume sampler
The 'pure perfume' is the lingo that Atelier Cologne uses. I have not
seen it used by other companies. This is likely just an error on the
voucher card. However I have bought these sets before and the...
1
1
| 1 Hearts |
1 Reply
|
|
Re: RE: Sephora favorites perfume sampler
I agree! What fun is it if I give this to my teenage daughter as a gift
and then she can't buy her favorite perfume!
1
0
| 1 Hearts |
0 Replies
|
|
Re: Sephora favorites perfume sampler
Hello! Not sure what the issue seems to be, I'm having no problem
looking up and finding the correct sized perfumes for the set! (The
Sephora website has been having some SERIOUS Issues lately! I'm wo...
4
12
| 4 Hearts |
12 Replies
|
|
Re: Sephora favorites perfume sampler
I found the Atelier as well. For the next three you have to read
carefully. The voucher is for the PURE perfume, which they do not offer
anywhere at all. I called customer service hoping it was an err...
0
7
| 0 Hearts |
7 Replies
|
|
Re: Sephora favorites perfume sampler
@Anonymous I see what you're saying about the fine print on the product
page; only MJ Daisy and Nest Citrine appear to be listed correctly. FWIW
- I don't believe this is a scam at all, but rather a m...
1
6
| 1 Hearts |
6 Replies
|
|
Re: Sephora favorites perfume sampler
I called customer service and was told that it was not a mistake on the
website. I was hoping she was simply incorrect, but that doesn't seem to
be the case. The fact that these products are not offer...
0
5
| 0 Hearts |
5 Replies
|
|
Re: Sephora favorites perfume sampler
@Anonymous HI don't expect you would have a problem redeeming your
certificate for an eau de toilette or eau de parfum version of the scent
(I'd expect it would need to be the same concentration of th...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Sephora favorites perfume sampler
I'm not particularly looking for a true parfum. I was just shocked that
they didn't offer what was on the voucher. I was hoping I could redeem
it for what they carried and the answer was no.I decided ...
1
3
| 1 Hearts |
3 Replies
|
|
Re: Sephora favorites perfume sampler
@Anonymous That's a good catch you made on the mix up between the Nest
Citrine EdP and EdT; I am quite confident it's simply a typo, but it
really needs to be corrected. Hopefully some of the moderato...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora favorites perfume sampler
@lachaton I was checking to see which perfumes were offered in my area
bc it's quite a drive to a full size Sephora store so I only read the
details online. I did call back hoping you were correct and...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora favorites perfume sampler
@lachaton I forgot to mention that I stayed on the line to take the
quality survey after the first Sephora guy and I said our goodbyes - and
he didn't hang up! After an uncomfortable amount of time he...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora favorites perfume sampler
Hi @mermaid805 + @Anonymous + @suzyo. If you check out the product
details, the certificate is available to redeem either a 1.0 or 1.7 oz
of one of the included fragrances. If you do not see it, please let us
know so we can assist. xo, Jamila
1
3
| 1 Hearts |
3 Replies
|
|
Re: Sephora favorites perfume sampler
@JamilaBT I'm new to the community, are you a customer support
agent?I've looked up the size and type of perfumes in the voucher
details, and I can only find two perfumes that you offer: Atelier
Colog...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora favorites perfume sampler
@JamilaBT @KatieBTAs @Anonymous pointed out, the product page for this
perfume sample lists that you can redeem the certificate for a pure
perfume with most of the fragrances. Could you pass along to ...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora favorites perfume sampler
Hi @lachaton and @Anonymous, Thank you both for taking the time to
identify these errors! I'm so sorry for any confusion and I'm sharing
your feedback with our website content team. Please send me a P...
2
0
| 2 Hearts |
0 Replies
|
|
Re: Sephora favorites perfume sampler
@Anonymous Are these the ones you looked at? I was able to find them in
the sizes listed except for the Light Blue, but that could be a typo.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora favorites perfume sampler
They have the Atelier. The others have to be PURE perfume not eau de
parfum or eau de Toilette
1
1
| 1 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
order in progress but item out of stock
Hi, I have placed two orders this morning, the status of both orders are
in progress. However, it shows on the order detail page that the items
are out of stock. I wonder if I can still get them, or my orders will
get canceled eventually?
0
8
| 0 Hearts |
8 Replies
|
|
Re: order in progress but item out of stock
Me too! I got paranoid and went to the store to get it just in case...
and they ended up having just 1 left
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
Hi @hazelj @Gmc21 @cearraa @Tess07, I'm sorry for any confusion! Please
send me a PM if I can still assist you with your order. Thanks! All My
Best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
I am in the same boat. Placed my order at 2:30 am and I am still
waiting. Praying it goes through.
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
Hi @hazelj @Aaliaa @shyvicki If you search the community when you have a
question, you'll find there are other similar posts that may be helpful!
In your case, you may find this thread helpful where o...
1
0
| 1 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
This is happening to me too. Praying for that "your order has shipped"
email
0
0
| 0 Hearts |
0 Replies
|
|
mine was like this, with three items showing as out of st...
mine was like this, with three items showing as out of stock, but it
shipped a couple of hours ago! 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
I'm wondering the same thing. The item I wanted most and not available
at my store is now saying it's OOS.
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
Same issue, would like to know the answer to this sooner rather then
later as then I can go to a Sephora store and pick it up now before it
sells out there too.
0
0
| 0 Hearts |
0 Replies
|
|
SEPHORA modified my order because it was "OUT OF STOCK"
I placed an order for 3 play! by sephora boxes as presents to my friends
in China. It is only available online. I placed this order Oct 27th. I
actually called the customer service 30 mins after I pla...
0
1
| 0 Hearts |
1 Reply
|
|
Re: SEPHORA modified my order because it was "OUT OF STOCK"
Hi @wangxint, I'm so sorry to hear that this item was removed from your
order because it went out of stock. Please know that this is not related
to your calls to Customer Service. I will send you a PM to further
assist you! All My Best, Megan
0
0
| 0 Hearts |
0 Replies
|
