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Post in Customer Support
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VIB Welcome Kit

Just hit VIB yesterday. Is the "welcome kit" mailed to my home or must I place another order and add it to my basket?

Re: VIB Welcome Kit

Hi @claytonskitten,

 

Congratulations on unlocking VIB status! You can redeem your VIB Welcome Kit with your next online order or you can redeem it on your next store visit. If you'd like to redeem it online, you'll have the option to add it to your merchandise order from the rewards section at checkout!

 

Always,

Danee

Finally made it to my local store and all I was given was...

Finally made it to my local store and all I was given was a VIB card. No welcome kit. Anyone care to explain this? I'm kind of confused.

Re: Finally made it to my local store and all I was given was...

@claytonskitten You should have received a card and some VIB coupons. I see you have now redeemed it online.

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