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201,172 Posts
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same thing is happening to me. I am beginning to hate sep...
same thing is happening to me. I am beginning to hate sephora.
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Forgot to Apply 20% Off
Hi! I placed an order today and realized I completely forgot to use the
20% off for VIB Rouge. If I take it in store with the receipt, will they
be able to apply it or will I have to return the item a...
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Order #7817380107 still in progress for 6 days. Has not been shipped
I'm aware that there are orders in progress, but when will my order
ship? I waited 2 days so far and it hasn't shipped yet. Please reply
when you can! Thank you
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I'm a BI register, but I did not fet the discount on my order
I'm a BI register, but I did not fet the discount on my order. Why is
that? Can I get the refund?
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Re: I'm a BI register, but I did not fet the discount on my order
Hi @AnonymousThe discount isn’t automatic you need to enter a promo code
in when you are checking out. For Beauty Insiders the code is
INSIDER15if you call customer service and explain that it didn’t ...
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Samples... again
I ordered online but I don’t get the sample that I picked. This is my
second time having a problem with the samples... very sad 😞
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VIB 20% off online
Hi I saw there is a 20 off for VIB event going on lately. I tried the
code 20FORVIB online. But why it keep showing that code has expired?
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still not work for me, I live in Colorado, should have ju...
still not work for me, I live in Colorado, should have just go to sleep
already, lol
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Re: VIB 20% off online
I am having the same issue!!! Ugh!!! It is so annoying.CharlotteZhang
wrote:Hi I saw there is a 20 off for VIB event going on lately. I tried
the code 20FORVIB online. But why it keep showing that code has expired?
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I don't get it either. It keeps saying expired for me as...
I don't get it either. It keeps saying expired for me as well. What a
bummer! I stayed up for this ugh.
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Re: VIB 20% off online
so it will work at 3am eastern time? CharlotteZhang wrote:Hi I saw there
is a 20 off for VIB event going on lately. I tried the code 20FORVIB
online. But why it keep showing that code has expired?
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RE: VIB 20% off online
Sephora operates on pacific time. The code will be like at 12am pacific
time
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Re: it starts tomorrow. (well, at 12am PT tonight)
IT DOESN'T WORK. IT'S ALREADY 12AMlydiawawa wrote:It still says
expired...
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I chose the wrong shade.
I just ordered an Urban decay naked skin ultra definition powder
foundation on Medium NeutraL. I chose the wrong shade. How do I change
it, To Medium Light Warm? Please help me. Thank you!
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RE: I chose the wrong shade.
If you live near a store, go there to exchange. They should do it with
no problem
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Points aren't showing up online??
When I shop in stores, I'm told I have over 500 Beauty insider points
but when I go online I only have 100. Plus si currently have a Silver
VIB card but online its only "Insider". Please Help!!
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Re: Points aren't showing up online??
Contact customer service and ask them to link your card to your online
account then your points will match.
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Frustrated with this again
I do NOT know what the deal is with the Sephora Stock Room. I purchased
$25 worth of product online and had a code for free Viktor & Rolf
Perfume plus a free mascara. Again I received NONE of the samp...
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RE: Frustrated with this again
It’s unfortunate but during this sale things seem to get too hectic for
Sephora. They should handle it better, but they did give you 150 points
which is more than this sample is worth (it would have b...
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RE: Frustrated with this again
You’re right. But poor customer service or distribution is a sore spot
with me. This isn’t the first time I had an issue with an order. Sadly.
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RE: Re: Frustrated with this again
I did. I know I should just say oh well but when you are really hoping
for something and that item doesn’t show, it’s a drag. I appreciate the
points given but you shouldn’t have an issue with every other order, you
know?
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Cancelled order
Sephora cancelled my entire order said everything was out of stock yet
the app says these items are still available to order
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If I reach rouge but then return an item will it cancel my status?
If I reach rouge but then return an item will it cancel my status?
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How can I link my beauty insider card to my account?
Hi. I got a card a few days ago. After coming back home I registered
online too. But I don't think my card is linked to my account atm. (Not
sure. I gave them the same email in store, but none of my points is
showing online.)
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Order status
One of the items in my order became out of stock and I️ am not sure if
that’s why my order has not shipped yet but I️ have the 2 day flash
shipping and the products were ordered November 4. Can’t the ...
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Re: Order status
Hi @acb323, I'm so sorry for any confusion! There is a delay affecting
your order however it is not related to items going out of stock.
Additionally, I can confirm that no items have been removed fro...
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