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200,640 Posts
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RE: MEN HAVE BEEN LEFT OUT OR COMPLETELY IGNORED @SEPHORA... NOT COOL!
This is so valid, I really hope that Sephora takes notice and
incorporates more options for everybody
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Order STATUS: Unsuccessful Authorization
Hi, I've tried to purchase online twice already and both times my
purchases were cancelled as unsuccessful authorization. What is going on
and how I can prevent this from happening? appreciate some help pls!
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Re: Order STATUS: Unsuccessful Authorization
Hi @Anonymous. When you receive notification about an unsuccessful
authorization, our systems were not able to verify information
associated with your order, such as billing or shipping, and the
order...
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Are Sephora points transferrable?
I have 2 accounts at sephora for some reason. One of these accounts has
114 points because I bought one thing on it but the other account is the
one I use regularly. Can I get these 114 points transferred to my other
main account?
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RE: Are Sephora points transferrable?
Yes, points are transferable. You should post this question into the
Customer Support group and a MOD should help you. - LOL just saw that
you did post it in the group and I do not know how to delete my reply.
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Confused about my order and payment.
My PayPal payment says pending authorization, I look on my phone app and
it says that 2 items add to cart? And my confirmation email it says on
my last item I purchased is now out of stock? Please help me.
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Re: Confused about my order and payment.
Hi @Anonymous. What you see is a pending authorization, which will
expire from your account after you have been officially charged for your
order. In addition, when you see that an item is out of stoc...
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Canceling An Order
I have yet to order online from Sephora. Just wondering, if I want to
cancel an order, what do I do?
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Re: Canceling An Order
Hi @R5UBCool. Once your order is placed, we are unable to modify or
cancel it. For more details about ordering online, click here:
http://seph.me/2jCHn59. xo, jamila
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RE: HI I NEED YOUR HELP ASAP
It's kind of annoying but you could cancel your order if it's still
processing and reorder w the code.
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Re: RE: HI I NEED YOUR HELP ASAP
Hi @MARIYANAUMOVA. So sorry about this. Your discount can be applied on
a future order. If you still need assistance, send me a message. xo,
jamila
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WTF -- canceled order
FOR THE THIRD TIME, Sephora has canceled my single order. I ordered
about $300 (not a crazy dollar amount) during the VIB event. Of course
Sephora cancels my order WITHOUT NOTIFYING ME due to an "unau...
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RE: WTF -- canceled order
@eas SAME HERE! I never got my issues resolved. I'm so disappointed I
actually went to retailer. My beauty bank is a mess and I was never
refunded points for items that were rewards but cancelled. I feel your
pain. Hope you get answers.
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Re: WTF -- canceled order
Hi @eas895, Sorry to hear this! I'll take a look at your recent orders
and will send you a private message with more information shortly. -
Laurie
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Re: WTF -- canceled order
I sat on the phone for 40 minutes trying to resolve. It’s still
unresolved and I have to wait for solution services to fix. All I want
is a 20% coupon so I can go in store and buy what I originally or...
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Re: WTF -- canceled order
No one has responded to me. I’m asking for a simple solution that
Sephora can’t seem to offer after 5 emails, this posting and a 40 minute
phone call.
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Re: WTF -- canceled order
Hi @eas895. Were we able to resolve this for you? In regards to your
comment, we are unable to issue anything to use in-store, only online.
If you still need assistance, send me a private message. xo, jamila
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Received someone else’s package
I ordered the fenty palette along with some things I wanted to spend
points on and I received someone else’s package. I’m pretty bummed about
this because the things I ordered could go/are out of stoc...
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Re: Received someone else’s package
Hi @meganhollyb, I'm so sorry that this happened and I'm glad to see
that a new order has already been sent to you. If I can assist you with
anything else, please send me a PM. All my best, Megan
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shouldn’t this have came with three beauty blenders?
can someone from Sephora confirm this was supposed to have 3 beauty
blenders?
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Re: shouldn’t this have came with three beauty blenders?
Hi @mae35, Oh no! Your set is definitely missing two Beauty Blenders and
I will PM you shortly to assist. All my best, Megan
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Re: samples
Hi @anonymity23, Sorry to hear your samples were missing! If you still
need assistance with this, please send me a PM with your order number.
Thanks!
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Pending
So I ordered my stuff awhile ago, it's been past the time frame the
website gave for it to be shipped so how come it's still pending? I've
included holidays and weekends into days that shipping won't ...
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Re: Pending
Hi @Skysky12, If you still need assistance, please PM with your order
number so I can look into this for you. @Kim888 was very kind in
providing that shipping link and I hope that was helpful. All my best,
Megan
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RE: Pending
@Skysky12 you may want to view this thread on when to expect deliveries
and what to do if it’s past your date.
https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Processing-Delays/m-p/3503230
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Big purchase, Lost Points...? Please help.
I'm writing this as sort of a last cry for help. On November 14th I made
a purchase at my local Sephora and everything went fine. I went on with
my life as one would. Then a few days later, on the 17t...
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Re: Big purchase, Lost Points...? Please help.
Hi @AlejandraSofia, I'm sorry to hear about this and am glad to see that
another moderator was able to help. Please PM me if I can assist with
anything else. All my best, Megan
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Re: Linking my VIB to my Account
Hi @Mizayumi, I would be happy to help you with this and will send you a
PM shortly. All my best, Megan
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Just opened my box from the VIB Rouge sale, and there is an item missing!!!!
What do I do? One of the items I purchased is NOT in the box, nor does
it say cancelled on the order or anything similar. I was charged for the
item. Please help! The missing item is this: Bite Beauty Mauvember
Limited Edition Collection ITEM 2009298
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Re: Just opened my box from the VIB Rouge sale, and there is an item missing!!!!
Hi @simplycaren, This sounds so frustrating and I'm glad to see that you
were assisted by a Customer Service Representative over the phone.
Please PM me if you need assistance with anything else. All my best,
Megan
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Package Late
I ordered a package on the 21st paid for one day flash shipping. Got
email saying my package would arrive on Friday the 24, that is today. I
even got an email from UPS saying my package is scheduled f...
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RE: Package Late
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if your a VIB and want your $20 off all u have to do is p...
if your a VIB and want your $20 off all u have to do is put in the
2017REWARD code and it will take it off for u
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Re: Package Late
Hi @Destinyaj11, So sorry to hear this! If you still need assistance,
please give us a call at 1-877-SEPHORA so we can resolve this for you.
Thank you!
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Order hasn't shipped
I've placed my order on the 10th on November and it still hasn't
shipped. It's been ten days, ten days..and still no word from Sephora. I
love Sephora and been shopping here for years now, for them to...
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Re: Order hasn't shipped
Hi @Anonymous, We're so sorry to hear you've been impacted by our
processing delays. For more information on when you can expect your
order, please visit: http://seph.me/2AoOnNS. Thank you!
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Missing Item in my order
Hello, I just ordered a load of things, however, all but one item was
delivered. I checked my account online and it says it was delivered by
it is not in my box.
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