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Post in Customer Support

Order Has Yet to Process

I made a purchase this past Friday (11/24). I read online that orders usually take 1-2 days to process, but mine is still processing. Did something go wrong or will it hopefully process tomorrow?

Re: Order Has Yet to Process

Hi @sarahxoxo15. SO sorry about this. We are experiencing a high volume of orders and associated delays. Once your order ships, you will receive an immediate notification via email. If you still need assistance, send me a message.

xo,

jamila

RE: Order Has Yet to Process

Sephora is having issues with processing/shipments. Past 3 weeks there were some sales and quite a few people still haven't got their order from around the 10th. I ordered some stuff on the 18th, still in progress. Expect at least a week or more.. 😕
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