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Post in Customer Support

Opened and Damaged Item

I ordered a Fresh sugar lip lovelies online for my friend and just came in the mail today.  The design of the package is like a tootsie roll.  The ends are both ripped , bows are barely attached to the package.  Packaged seems to have been opened prior to shipping.  Please Help!!!!  I can't give this out as a gift!

 

Thank you 

Re: Opened and Damaged Item

Hi there @Tyrfloki. So sorry about this. If this has not been resolved with customer service, please send me a private message with your order number for assistance.

xo,

jamila

 

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