Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,886 Posts
Post | Hearts | Replies |
|---|---|---|
|
Happy New Year!!! Has anyone else noticed their point balance drop to 0?
I logged in to make a purchase and my point balance is 0. Did my points
expire?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Happy New Year!!! Has anyone else noticed their point balance drop to 0?
Yeah... I qualified for VIB Rouge and now it says that I am just a
Beauty Insider with no points whatsoever?? Not happy...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Happy New Year!!! Has anyone else noticed their point balance drop to 0?
Yep my points just dropped to 0 too. Seems like a lot of other users are
experiencing the same thing. It's probably a sitewide glitch...
0
0
| 0 Hearts |
0 Replies
|
|
Points Gone
Yesterday, I finally reached Rogue with an order. I logged into Sephora
today to check my points (which I've been saving up for a year and a
half), and they were gone!! Additionally, the rewards bazaa...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points Gone
@Margare I called Sephora and they told me their servers were down for
24 hours and if I made a purchase today I’d have to call back to get
those points added. I asked for a supervisor and confirmed t...
2
0
| 2 Hearts |
0 Replies
|
|
My points
I just logged onto my account and it says I have 0 points even though I
had 700 something points yesterday.... how do I get my point back?
0
1
| 0 Hearts |
1 Reply
|
|
RE: My points
I called about my missing points. They are updating the accounts for
2018. They said to log back in to the account later today the points
will be back.
0
0
| 0 Hearts |
0 Replies
|
|
My points??
What happened to my points? I had 3000!?? And now they’re gone? How else
are you supposed to get the bigger gifts by just yanking away all that
hard work? I’ve spent way too much money at this company to just lose
them. Answers???
4
3
| 4 Hearts |
3 Replies
|
|
RE: My points??
I just called about the missing points. They are resetting the accounts
for 2018. The points will show up once again later today. 🙂
2
0
| 2 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
0 Replies
| |
|
Gift bag with order
I just placed an order and spent $100 and chose one of the gift bags
which is one reason I ordered at this time. Of course I was just emailed
the one I picked is out of stock. Why can I not choose ano...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Gift bag with order
Hi @susieq7, Sorry to hear about this! If you have not yet received
assistance with this, please send me a PM with your order number 🙂
Bisous, Sian
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Visa Gift Card Error..
I keep getting this error message when I try to check out using a Visa
gift card...all the info re: the card is correct. How would the billing
address match what my visa gift card doesn't have on file...
0
2
| 0 Hearts |
2 Replies
|
|
RE: Visa Gift Card Error..
@GG84, you have to set up a temporary "billing address" for the Visa
gift card. Just call the number on the back of your gift card to have a
representative help you set it up.
1
1
| 1 Hearts |
1 Reply
|
|
Re: RE: Visa Gift Card Error..
Oh geez really 😃 I've never had to do that before. Thanks @juliehnguyen
1
0
| 1 Hearts |
0 Replies
|
|
Order In Progress
Hi, I was wondering if anyone ordered something last night, and if it's
still In Progress tonight. Is it because of the holiday season? Was just
wondering. Thanks!
0
3
| 0 Hearts |
3 Replies
|
|
Re: Order In Progress
Yeah, except I ordered stuff Tuesday(Boxing Day) and it’s still in
progress, and I have a flash subscription.
0
2
| 0 Hearts |
2 Replies
|
|
Oh...I'm guessing everything will ship after the 1st :/
Oh...I'm guessing everything will ship after the 1st 😕
0
1
| 0 Hearts |
1 Reply
|
|
RE: Oh...I'm guessing everything will ship after the 1st :/
Yeah probably. It definitely sucks no got an email about mine on
Thursday I think, saying that it would take an additional 2-3 days to
ship out. Honestly I just hope it gets in before the sixth becaus...
0
0
| 0 Hearts |
0 Replies
|
|
Promo code doesnt work
'SALEONSALE' promo code does not work. The condition is: "must be logged
into Beauty Insider account and purchase sale merchandise to qualify.
Only available for orders shipping to the U.S. or Canada"...
0
1
| 0 Hearts |
1 Reply
|
|
Are the items already on sale (with red numbers)? The SAL...
Are the items already on sale (with red numbers)? The SALEONSALE takes a
percentage of that.
0
0
| 0 Hearts |
0 Replies
|
|
My Rouge account/card/points no longer linked to my account?
EDIT: woo-hoo! fixed! I just logged in to place an order and I noticed
that my points balance was missing from under my profile image in the
website header. Clicking on the Beauty Insider option under...
2
7
| 2 Hearts |
7 Replies
|
|
Re: My Rouge account/card/points no longer linked to my account?
Hi @dyslexia, thank you for sharing this update. 🙂 Hi @heyNurse and
@redhologram, sorry! Our system was temporarily down yesterday and has
now been restored. Please feel free to send me a private mes...
1
1
| 1 Hearts |
1 Reply
|
|
RE: Re: My Rouge account/card/points no longer linked to my account?
@LaurieBT Mine went back to normal yesterday as well and I went back to
spending money as usual! Thanks for everything and Happy New Year!
0
0
| 0 Hearts |
0 Replies
|
|
RE: My Rouge account/card/points no longer linked to my account?
All of my points are gone as well..
1
4
| 1 Hearts |
4 Replies
|
|
Re: RE: My Rouge account/card/points no longer linked to my account?
Looks like it's happening to a bunch of people all within the last hour
or so. I'd bet they're doing some kind of site maintenance or updates
that have screwed things up, but I really hope they can fix it soon!
1
3
| 1 Hearts |
3 Replies
|
|
RE: Re: RE: My Rouge account/card/points no longer linked to my account?
I’m just going to hope they haven’t mixed up our saved payment info with
other accounts.. Losing points I can deal with.. Having my payment info
mixed up, would be a total deal breaker..
2
2
| 2 Hearts |
2 Replies
|
|
Re: RE: Re: RE: My Rouge account/card/points no longer linked to my account?
I just clicked through to checkout (didn't complete it, just to check)
and my credit card number and shipping addresses are correct, at least.
And when I'm in BIC I see 'Rouge' under my name, so I'm h...
1
1
| 1 Hearts |
1 Reply
|
|
Re: RE: Re: RE: My Rouge account/card/points no longer linked to my account?
Same thing happened to me JUST NOW.. 6:00 AM EST... I've also been a
Rouge Member for a few years now, with over 1000 points.. Went into
sephora app to notice I'm no longer a beauty insider. They want...
1
0
| 1 Hearts |
0 Replies
|
|
My points disappeared!!
Wth! Did someone hack my account? I clicked on my account and it just
keeps flashing at me! Calling me by a different name?? Sephora please
help!
0
1
| 0 Hearts |
1 Reply
|
|
Re: My points disappeared!!
Hi @erinmn, I've responded to your post in another thread. I apologize
that our system was down yesterday and has now been restored. Please
feel free to send me a private message if further assistance is needed.
🙂 - Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Points?Password? What is going on?!
Nice Suprise when I couldn't access BIC via the app. Noticed immediately
my very high number of points are gone. Decided to try to access via
Sephora Website where I was informed my password had been ...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Points?Password? What is going on?!
Hi @GG84, Sorry! Our system was temporarily down yesterday, 12/30 and
has now been restored. I'll take a quick look at your account
information and will send you a private message to see if further
assistance is needed. Thank you! - Laurie
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
RE: Play Pass Online?
The Play Pass can only be redeemed in stores with the purchase of a
full-size product @skmendoza.
1
0
| 1 Hearts |
0 Replies
|
|
Multiple gift cards and returns?
This holiday I got small Sephora Gift Cards and some Sephora items that
I don’t want. I plan to return the items some of which have the original
receipt and the other with a gift receipt. Would I be a...
0
1
| 0 Hearts |
1 Reply
|
|
RE: Multiple gift cards and returns?
I'm not sure if they can combine the gift cards in stores but I know you
can call CS at 1(877)SEPHORA when placing your online order and they
will help you combine the gift cards @BadetiBeauty.
1
0
| 1 Hearts |
0 Replies
|
