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201,187 Posts
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RE: Link Sephora VIB card to my Sephora account
It should automatically link for you unless you have two accounts and
you're not signed in under the one you achieved status on. Id recommend
going to your closest store for assistance!
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2nd order with no samples!
Last month I had an order where I received zero of the 3 samples I added
to my basket. They threw in a perfume, but I can't use perfume. Just had
another order a couple of weeks ago, and again zero of...
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Re: 2nd order with no samples!
Hi @KAJ22, I'm so sorry that complimentary samples were not included in
your recent orders! I'll take a quick look and will send you a private
message to assist shortly after. - Laurie
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Pan It! - 2018 Challenge!
I do not see how to connect my accounts through the profile or accounts
or menu part of the website. Is there a way that I can enter and enter
my VIB membership ID? It will not allow me to even use the coupon I have
in my cart.thank you
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Re: Pan It! - 2018 Challenge!
Hi @Anonymous, I can certainly assist with linking your Beauty Insider
card to your online account. I'll send you a private message shortly
requesting your Beauty Insider card number and registered email address.
Thank you! - Laurie
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Missing ponts
I usually buy products online but I went in store and spent nearly $400.
Came home and my points were not uploaded online. How can I fix this? I
have now upgraded to a beauty insider but my app does n...
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Re: Missing ponts
Hi @Anonymous, I'll take a quick look and will send you a private
message to assist. - Laurie
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@KpXo sign in and out of the app, they'll be there
@Anonymous sign in and out of the app, they'll be there
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Re: @KpXo sign in and out of the app, they'll be there
Thanks. I’ve tried that twice and there is no update.
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sometimes it takes 24 hours. you can always call or email...
sometimes it takes 24 hours. you can always call or email customer
support and they can verify and add your points.
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Change of address after order is shipped
Hi, so I ordered from Sephora on 12/25 and it shipped on 12/27. I was
wondering why it said Exception as of 12/29 and hasn't changed but I
realized I put the wrong address. I ordered another package o...
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Transfer Points
Hi! I would like to transfer my old beauty insider points to my new
account. How do I do this
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Missing samples.... Again
I am writing here today, because I wasn't sure what else to do. Calling
takes forever, and usually to no resolve. I received my order today, and
once again, was missing ALL the samples. I understand i...
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I have rewards in my basket that add up to 750, but it still won’t process.
I’m not able to checkout right now on my account even though I have
rewards that all add up to 750. Does one reward have to just be worth
750?
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Exception on shipping
Hi, I ordered from Sephora on 12/25 and it shipped on 12/27. I tracked
the order, and it was supposed to be delivered on 12/29. Then it when I
tracked it again it said, EXCEPTION. It hasn't changed, a...
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missing pearl sleeping mask
Hello, I received my order today but the pearl sleeping mask was
missing. The box was included but not the actual mask container. Any
assistance please and Thank you.
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Re: missing pearl sleeping mask
Hi @erodz75, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Costumer Services
Hi @Krysttmarie, Please send me a private message with your desired
birthday so I can update your account for you. Warm Regards, Penelope
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Didn't receive my samples on my online order
Made an online order because there's not a Sephora in my town, went on
to select my samples. When I received my order, found no samples.
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Re: Didn't receive my samples on my online order
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Orders keep getting cancelled!!
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Missing Package
HI, I checked online and my tracking said that my package was delivered
during the work day. However, when I got home it was no where to be
found. Can you please help me with this? Is this an error in...
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Re: Missing Package
Hi @Mantha27, I'm so sorry to hear you haven't received your order. I
will send you a private message to provide further assistance. Warm
Regards, Penelope
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maybe they will come back another day. If they didn't lea...
maybe they will come back another day. If they didn't leave a notice
saying they will take it to the closest Canada post near your home ?
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Still havnt received order
I went in and had a brush bundle shipped to my home. It’s been over a
week and I’m starting to get concerned. I’m also unable to track down my
shipment. Is there anyway to get any update on my package ?
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Re: Still havnt received order
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Points
I️ made a purchase at a Sephora jcpenney location (a while ago actually)
and my pint never showed up on my account. What do I️ do?
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Re: Points
Hi @Melisa44, I'm so sorry to hear this. Please send me a private
message with a copy of your receipt and I will manually add you BI
points. Thanks! Stay Gorgeous, Penelope
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I would take your receipt to a Sephora store and ask them...
I would take your receipt to a Sephora store and ask them to fix it.
doesn't hurt to see if they can do something about it
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Missing samples
i didn’t receive any of my three free samples? I really wanted to try
them but unfortunately I got none!
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Re: Missing samples
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: Missing samples
I didn't get any either. An email saying that they were out of them or
something like that would have been professional of them...
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RE: Missing samples
My last purchase was missing my samples too 😞 very disappointing
because I love Sephora and look forward to these. If there isn’t enough
why do they offer them?
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Re: Missing samples
The last few shipments this December and January have had none to maybe
one or two samples. Very disappointing. I hope it's just because of a
very busy holiday season. I love trying out samples to find new products
I might buy in the future.
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Didn’t receive rewards
I order online at Sephora a lot using the app and a couple times now
I’ve used my points to redeem rewards, like the 100 point rewards, and
sometimes the rewards do not come in the mail with my packag...
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Re: Didn’t receive rewards
Hi @Cass985, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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RE: Didn’t receive rewards
Sometimes they will say the reward item Is out of stock and give your
points back. However i will still see the item available on the website!
They have gone downhill fast lately and im not going to put up with it!
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