Missing ponts

[Anonymous]

I usually buy products online but I went in store and spent nearly $400. Came home and my points were not uploaded online. How can I fix this? I have now upgraded to a beauty insider but my app does not reflect that. Any help would be greatly appreciated!!!!

[LaurieBT]

Hi @Anonymous,

I'll take a quick look and will send you a private message to assist. 

- Laurie

[GG84]

@Anonymous sign in and out of the app, they'll be there

[Anonymous]

Thanks. I’ve tried that twice and there is no update. 

[Ashleyyy414]

sometimes it takes 24 hours. you can always call or email customer support and they can verify and add your points.