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200,512 Posts
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my sample bag was cancelled
I changed my order specifically so that I could meet the purchase
amount. Very unfair!
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Re: my sample bag was cancelled
Hi @Anonymous, I am very sorry about that! I will send you a private
message in regards to this soon. Thanks! Best Wishes, Janean
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No samples?
Is this the norm? I got 1 box today, item and no samples. Expecting
another box this week, hoping for the samples, and my gift item.
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Re: No samples?
Hi @HMFlannery, I am sorry to hear that you have not received your
samples! I will send you a PM for further assistance. Best, Zakiya
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Online customer service
Can anyone help does anyone know the number to the home office or a way
to get ahold of a manager? I have ordered online about four times. The
first time was great ordered a couple of lipstick. The se...
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Re: Online customer service
Hi @candyciss. So sorry about this. I will be sure to send you a
message. xo, jamila
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Re: Online customer service
Thanks for responding to me. I still have not gotten my order and
understand that at this point it is due to the inclement weather. I did
receive the order that I ordered the day after the order I was...
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Re: Online customer service
Thanks for responding to me. I still have not gotten my order and
understand that at this point it is due to the inclement weather. I did
receive the order that I ordered the day after the order I was...
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Re: Online customer service
Hi @candyciss, I will send you a PM for further assistance. Best, Zakiya
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Samples?
Spoiler (Highlight to read)Hi, I placed an order a few weeks ago and my
order arrived, however I am missing a few of my samples. The samples are
not on the invoice that came in the package however the...
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Re: Samples?
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Debit Card Wont Work
My debit card isn't working its showing a message saying,"Payment error
- your payment could not be processed. Please verify that your card
number, expiration date and cvn are correct and that your bi...
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Re: Debit Card Wont Work
Hi @Anonymous, I am so sorry to hear this! If you have not already been
assisted with this, please send me a PM with your registered email
address. Thanks! -Zakiya
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BI points from in-store purchase
Hi, how do I link the purchase I've made to my account so my points
would post? The Sephora cashier forgot to link it to my account. I have
my receipt and bar code with me. Thanks!
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Re: BI points from in-store purchase
I have the same problem.. Would appreciate someone to help with this.
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Re: BI points from in-store purchase
Hi vss333, I am sending you a message now to merge your accounts!
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Wrong email on beauty insider card
I got my card forever ago and it didn't bug me because I only shopped in
stores. But now I am a Rouge card holder and wanting to shop online. My
online account says I only have a few points. How can I fix this?
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restock
does anyone know if the urban decay heavy metal Metallics pallet is
going to become in stock again before the sale is off? It's half price
and the only way I can afford it lol
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Re: restock
This probably doesn't help much, but the palette is currently $39 on the
Urban Decay website!
https://www.urbandecay.com/heavy-metal-eyeshadow-palette-urban-decay/ud871.html
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Second order in a row with no samples :(
Ok so the first order that came with no samples was placed over the
phone due to a coupon error. I asked the lady if I would still receive
my samples since I had an issue ordering online. She informed...
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Re: Second order in a row with no samples :(
Same! My last 2 orders in Dec and Jan. didn't have samples in them!
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Re: Second order in a row with no samples :(
Oh no @InkedGirl. So sorry about this. We are happy to assist. Please
send me a message with your order number. xo, jamila
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Re: Second order in a row with no samples :(
I was wondering if it was just me. Weird to see this is happening to a
lot of people recently. My last 2 orders (Dec 26 & Jan. 4) both did not
have samples with them. I contacted the company the first...
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Beauty Insider points
So, I was checking my account after redeeming 500 points in store for a
reward. I found that I was charged twice for that reward, putting me
into the negatives on my account. Is there anyway to fix this?
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Re: Beauty Insider points
Hi AutumnLeaves15, I am sorry to hear that! I am sending you a message
now to help.
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Re: Will Sephora restock the limited edition Huda Beauty Contour & Strobe Lip Set Tin in Muse/Angelic?
Hi BlondeHeathen, According to our records, we do not have a scheduled
delivery date as the item was limited edition. I recommend using our
'Find In Store' locator on the product page and contacting y...
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Changing my birthday
Hi, my birthday is correct in terms of the month and the day, however
the year says 1800, and so when I leave a review on products, it says
that I'm over 54, but I was born in 2001. Would I be able to just change
the year of my birthday? Thanks!
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Re: Changing my birthday
Hi chiuv, I just updated your bday! You may need to log in and out of
your account in order to view the change.Thank you.
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Re: tracking ?
Hi karacolleen, I am sending you a message to help! Once an order has
finished processing at our warehouse and your order has shipped, you
will receive another email with a tracking number. Thanks!
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