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200,601 Posts
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Beauty insider community 50 points
I got an email from Sephora telling me to complete my profile to get 50
points. The link brings me to my beauty insider community profile, which
I set up about a month ago. Is there something else I n...
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Re: Beauty insider community 50 points
Hi @Anonymous and @ExquisiteAnn! You can still receive the 50 points! 🙂
Please just re-enter the attributes (Profile picture, Eye colorm Skin
tone, type and concern, and Hair color, type and concern)...
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Re: Beauty insider community 50 points
I just read up on it, you have to complete your profile & every section
is worth certain point
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Re: What can I do about my order my palette came swatched already someone pressed they’re fingers into it !
Hi @ALTAGG, I am very sorry that your palette arrived in this condition.
I will send you a private message so that I can help you with this.
Thanks! Best Wishes, Janean
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???
What is the point of picking out 3 samples for each online order you
place if they are never in the box when it arrives. this is the 2nd time
in a row this has happened. very disappointed....
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Re: ???
Hi @KylieAnn93, I'm so sorry to hear your samples were missing! Please
send me a PM with your order number so I can help. Thanks!
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No Samples Again!
The entire reason I order online is for the samples! Very disappointing.
This is the third time this has happened. They are listed in my order on
the app but not on the package slip that came in the box. What's going
on?
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RE: No Samples Again!
I think this problem has to do with where the order is shipped from. All
of my orders from Utah have had no samples or the wrong ones. My orders
from New York both had the correct samples.
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Re: No Samples Again!
Hi @KristinH19, We're very sorry about that! I will send you a private
message in regards to this soon. Best Wishes, Janean
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Still having sample issues
Is anyone else not getting samples and getting all of the same sample? I
thought this would get better as I have had this problem for the last
two months on all my orders. I spoke with someone from cu...
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Re: Still having sample issues
Hi @TheBreedlove, @Kclr16, @JGSFLA, @Beth530, @jillmsnider, our
apologies for the delayed response. If you still need assistance with
this, please give us a call at 1-877-SEPHORA. Thank you!
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RE: Re: Still having sample issues
I wasn’t going to bother responding, even when the last order I had
delivered AGAIN had no samples, making the total with absolutely NO
samples SIX orders out of last EIGHT delivered. However, now my ...
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RE: Still having sample issues
I have also been dealing with the same thing!! I clearly chose my three
samples which I was very excited to try, and nothing showed up in the
order confirmation. I called right away as I know they hav...
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Re: Still having sample issues
I just received my 4th order within the last month and this one as well
as the last three contained absolutely no samples at all. I don't even
know why I choose them carefully if they never come in my...
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RE: Still having sample issues
I have had 4 orders shipped this month without samples. I was basically
told sorry, but u can always go to a Sephora store for samples. I do not
have a local Sephora. After several emails, I was given...
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RE: Still having sample issues
The stores here don’t give samples unless you ask and they will only
give you one and are rude about it! I don’t get why. Well maybe things
will improve after the holidays who knows but that’s why I s...
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When will I get my sephora play box?
I subscribed to the box 1/7 will I be able to get January's box?
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Re: When will I get my sephora play box?
Hi Nityareddy, Yes! You will get the January box as you made the cut
off. PLAY boxes are typically sent with 5 business days of the 20th of
each month.
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RE: Re: When will I get my sephora play box?
Hi, I called customer service just to double check and they said that I
did not make the cutoff so i will be receivejng february’s box. I just
wanted to clear that up in case others were wondering the same thing.
Thank You for your help though!
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Sad about Shipping and Samples
I signed up for Flash Shipping this week so I could purchase The
Ordinary products as soon as they are in stock. I love Sephora with all
of my heart but I am so bummed out this week! My first order ca...
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Re: Sad about Shipping and Samples
Hi @AlexaCo, I'm so sorry about this! Thank you for sharing this
feedback. I'll take a quick look at your recent order and will send you
a private message with more information shortly after. - Laurie
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Eyeshadow Broken
I purchased the Moschino and Sephora Shopping Bag eyeshadow palette, but
when I had received it one of the eyeshadows was completely broken.
Would I be able to get a replacement or something? I checke...
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Re: Eyeshadow Broken
Hi @Jadeth, I am so sorry to see that your palette arrived damaged! If
you have not been assisted already, please send me a PM with your order
number for further assistance. Thanks! Best, Zakiya
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I am sure they will replace it! Call customer service or...
I am sure they will replace it! Call customer service or take it to your
local Sephora! Customer servive replaced my damaged lipglosses that I
received a few months ago. Goodluck!
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Re: I want to cancel my order how do I do that?
Hi @Anonymous, Once an order has been placed we are unable to make any
changes or cancellations to the order. Once you receive the order you
may return your items in store or ship them back using the ...
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points
Hello customer support! On the skincare section of the shopping area it
says 2x points. I just purchased a couple of items but didn’t received
2x point. Can that be fixed? Thank you guys.
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RE: points
@Anonymous not sure if this was resolved for you but I sent an email to
customer service today and they got back to me promptly and adjusted my
points. Might be an idea for you if you haven’t already! 🙂
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RE: points
Hi! I am having the same issue. I made a skincare purchase yesterday
simply because of the 2x the points! I did read on another thread that
it could take up to 24 hours to get the extra points but I a...
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RE: points
Customer support.. any insight or assistance?! I still haven’t had my
points update to reflect the 2x skincare promotion. Thanks for any
assistance in advance!
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Re: RE: points
Hi @Anonymous, With any points promotions it usually takes about 48-72
hours for your points to update to the 2X points. If you still do not
see this reflected on your account, please send me a PM wit...
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samples?
My order from December had 0 samples. I just received another order
today and it had one fragrance samples that I didn’t even pick. I order
online for the bonus of samples. Getting very disappointed with Sephoras
handling of orders.
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