Eyeshadow Broken

[Jadeth]

I purchased the Moschino and Sephora Shopping Bag eyeshadow palette, but when I had received it one of the eyeshadows was completely broken. Would I be able to get a replacement or something? I checked on the app and it says that the item isn't even in stock anymore, so I'm unsure if I could receive a replacement. (It'd be a bummer if not.)

[ZakiyaBT]

Hi @Jadeth,

I am so sorry to see that your palette arrived damaged! If you have not been assisted already, please send me a PM with your order number for further assistance. Thanks!

Best,

Zakiya

[Marrrryyyyy]

I am sure they will replace it! Call customer service or take it to your local Sephora! Customer servive replaced my damaged lipglosses that I received a few months ago. Goodluck!