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198,771 Posts
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Re: With all the website updates we still can't change usernames!?
Hi @Calvary, Thank you for your feedback 🙂 We know this is something
our community members have brought up before, and we are working on
making changes to continue to improve the Beauty Insider Community.
Bisous, Sian
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Refund status? Orders mailed back weeks ago
I returned: Yves Saint Laurent All Hours Full Coverage Matte Foundation
from an order via mail, it says received by return center on 12/13;
Also, I returned Pretty Vulgar Bird's Nest Blurring Beauty M...
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Re: Refund status? Orders mailed back weeks ago
Hi @RainbowFace, I'm sorry to hear about this! I have edited your post
for security purposes, and will look into this for you now. Please
expect a PM shortly 🙂 Bisous, Sian
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Past Purchase History
Am hoping someone can help me... I used to be able to see all of my past
purchases and now it’s only showing 56 items. I am trying to remember an
aftershave I bought my husband. I can see the shopping...
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Re: Past Purchase History
Hi @Anonymous, Sorry about this experience! Each account can only store
so much information for viewing. I'd be happy to try and look into this
for you - can you please send me a PM with your register...
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Adding Points After Purchase
I recently went to Sephora but the cashier associate never asked for my
Sephora card and I didn’t remember until after I left, how Can I add my
reward points after a purchase has been made?
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Re: Adding Points After Purchase
Oops! Sorry about this @Anonymous, I'd be happy to have the points added
to your Beauty Bank. Can you please send me a PM with a photo of your
receipt, and include your registered email address for me? Bisous, Sian
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Order Issues
I ordered the colourpop youre a gem lip trio for my mom for christmas
and I went to go give it to her early and when she opened it she has two
"misbehaving" shades and one "charming" shade when she is...
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Re: Order Issues
Hi @MariahMel, Sorry to hear about this! If you have not yet been
assisted, please send me a PM with your order number so that I can
assist you further. Bisous, Sian
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Won't let me buy
I've been trying to change my country to England! Not England CANADA!
It's telling me to put a postal code in but won't let me put my actual
post code in. It's not letting me put my uk number in! I ne...
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Re: Won't let me buy
Hi @Anonymous, Like @juliehnguyen said, to place an order and ship to
the UK, simply go to www.sephora.com, add the items you would like to
your basket and click on checkout. At the bottom of the chec...
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RE: Won't let me buy
Hey @Anonymous, you need to shop on Sephora's USA website (not on
mobile). Then in the "My Basket" select UK as the country you will be
shipping to @Anonymous.
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anyone working on the Rouge flash shipping??????
I recently became Rouge and I think I am qualified for Rouge Free
Shipping Flash 2 day. i was so excited about the flash shipping. i place
my order on December 13, but after 2 weeks my order is still ...
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Re: anyone working on the Rouge flash shipping??????
Hi @Anonymous, Sorry to hear about this experience! If you have not yet
received assistance with this, please send me a PM with your order
number 🙂 Bisous, Sian
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Beauty Insider points
Hi!! my beauty insider points are not appearing on my account. I am
supposed to be a VIB but online it says I'm just a plain beauty insider
😕
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Re: Beauty Insider points
Hi @Anonymous, It sounds like your Beauty Insider card and email address
may not be linked! Can you please send me a PM with this information so
that I can link them for you? Bisous, Sian
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Damaged Play box ...help
My Smashbox eyeshadow was smashed to pieces and all over the bag too.
Can someone please help.
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Re: Damaged Play box ...help
Hi @wjudi72, I've responded to your PM 🙂 Looking forward to assisting
you with this! Bisous, Sian
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VIB Card Linked to Account PLEASE!
I made an account but already had a VIB card so I am needing them linked
PLEASE!!
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Re: VIB Card Linked to Account PLEASE!
Hi @Anonymous, If you haven't received assistance with this yet, please
feel free to send me a PM with your Beauty Insider card number and
registered email address so that I can link them for you 🙂 Bisous, Sian
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Insider points from in-store card are not on my online account?
I have an Beauty Insider online account, as well as a Insider card, but
none of the purchases that I used my in-store card on are adding points
to my online account. Is there a way that I can link the...
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Re: Insider points from in-store card are not on my online account?
Hi @Anonymous, Sounds like your online account and physical card aren't
linked! I'd be happy to link them for you. Can you please send me a PM
with your Beauty Insider card number and your registered email address?
Bisous, Sian
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Problem opening FB Stunna Lip paint
Is it just the one I purchased or everyone is experiencing the same
problem? I tried so hard twisting it just won’t open...
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Re: Problem opening FB Stunna Lip paint
Hi @Gracexo, Sorry to hear about this! It sounds like yours was sealed
extra, extra tight! If you're still unable to open your lip paint,
please feel free to send me a PM with your order number. Bisous, Sian
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Two day shipping before Christmas problems
Anyone else order items for the two day shipping and now won’t be
receiving their items until after Christmas? I’m really upset as I work
tonight and Christmas Eve, 12 hour shifts with 2.5 hours total...
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Re: Two day shipping before Christmas problems
Hi @cortpoo13, I'm sorry to hear about this experience! If you have not
already received assistance, please feel free to send me a PM with your
order numbers so that I may assist you further. Bisous, Sian
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@cortpoo13 Sorry to hear that. There are always risks inv...
@cortpoo13 Sorry to hear that. There are always risks involved with
every company in the world with regards to last minute shipping.
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Return/Payment Question
I did a return the other day... how long will it take to get the money
back on to my credit card?
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Re: Return/Payment Question
Hi @msvazqu3z, Once a return is processed, you should see the refund to
the original form of payment within 3-10 business days 🙂 Bisous, Sian
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Lost package?
Hi, I am a sixteen year old girl and this is my sister's sephora account
but she does not know I'm making this post. We ordered a Urban Decay
Naked Heat Palette approximately three days ago and the pa...
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Re: Lost package?
Hi there @melislol. We are happy to look into this. Have your sister
send me a message with the order number. xo, jamila
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How Does Someone engage a Mod? My issue been ignored, and when I call cs they put me on hold and hang up on me. I hate to be a nuisance rly.
Issues with my 3k KVD Point Perk, and my post history explains it all. I
understand its the holidays and everyone is busy, but i’ve been trying
to speak with a human for 5 days now.
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I would suggest you stay on hold and be patient. MODS ans...
I would suggest you stay on hold and be patient. MODS answer inquires on
here in order that they are asked. I just got an answer to a post I
posted last Monday, patience is a virtue.
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RE: I would suggest you stay on hold and be patient. MODS ans...
Yes it is. Will try again. I just don’t want to let time pass as it’s
somewhat time sensitive but I guess I will hope for the best.
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Re: RE: I would suggest you stay on hold and be patient. MODS ans...
Hi @PalomaFoster. So sorry for the delay. If you still need assistance,
send me a message with your order #. xo, jamila
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Boscia Charcoal Makeup Melter
I bought a few of these during the black friday sale, it was a good
deal! ($15 for full size) As i got home i opened and saw weird
“blooming” patterns in all the jars, it looks super nasty and i think...
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Re: Boscia Charcoal Makeup Melter
Hi BeautyThank you for taking time to let us know about your recent
experience with the Charcoal Makeup Melter.We can assure you that all
boscia products have been formulated with the highest quality ...
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