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201,187 Posts
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Re: birthday gift
Hi ava114, You can redeem your Beauty Insider Birthday gift within your
bday month, in store (without a purchase) and (online with a purchase).
You will be prompted to add it to a merchandise order. I...
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Linking VIB to online account
Hi I just created an online account because I have never ordered
products from Sephora online before. However, I do purchase products in
store quite frequently and am wondering if I can link my curren...
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Re: Linking VIB to online account
Hi! I have the same problem with linking the card to my online account.
Can anyone help with it? Thanks!
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Re: Linking VIB to online account
Hi @Anonymous, I will send you a private message to help. All my best,
Megan
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Re: hello....I have the same issue.... please help.
Hi chelamarc, I am sending you a message to help!
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Re: Tatcha 100 point reward half empty??
Hi xoangie4, I am sorry to see the condition that your perk arrived in!
I am sending you a message to help.
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Beauty Insider Points
I made a recent purchase on Thursday January 11th & I haven’t gotten my
points updated to my account. The cashier asked for my phone # but no
points have been applied to my account?
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Return(s) Jail?
This was very discouraging as an avid Sephora shopper. Today I had to
return a couple of items that did not work for me. As much as I wanted
to love them because I really liked the look the MUA did fo...
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RE: Return(s) Jail?
That's terrible. I go in store to skin test products to avoid returns.
The SAs always tell me that I can just return it if I'm allergic.
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So I was returning to a Jcpenny store. Even though I had...
So I was returning to a Jcpenny store. Even though I had an emailed
receipt. SA checked me out as "nonreceipted return" which was the issue.
So called number on the warning receipt. The guy tells me I can't return
something for 6 months now. #angry
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Re: Return(s) Jail?
Hi @sunshine202, Sorry to hear about this! I'll forward the feedback.
Best, Mali
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Touch In Sol No Poreblem Primer 30ml Touch In Sol No Poreblem Primer
HI i just need to know if you sell the Touch In Sol No Poreblem Primer
in store or just online ,because I don't see it in my local store which
is 4125 Cleveland Ave, Ft Myers, FL 33901.thanks
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Re: Touch In Sol No Poreblem Primer 30ml Touch In Sol No Poreblem Primer
Hi @Anonymous It is available in select stores. It looks like it might
be available in the Coconut Point store. I'd recommend calling to
confirm.
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Broken Palette
Hello, I ordered the Huda Beauty Smokey Obsessions palette online and it
came in the mail with two shadows completely shattered (bottom right and
top left). I still really want to try this pallet and ...
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Call customer service. They will have you return this bro...
Call customer service. They will have you return this broken one and
send you a new one.
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no samples received
This is the 3rd time where I didn't receive ANY samples in my online
order! Is this going to be a regular thing?
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Re: no samples received
Hi @happyheidiii @Anonymous @ezzie I'm so sorry to hear that you
received orders without samples. If you need assistance with this,
please PM me with your order number. Thanks!
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My last 4 orders, no samples either. And more annoyingly,...
My last 4 orders, no samples either. And more annoyingly, when I check
recent orders it shows "shipped" for the samples when clearly they
werent. If adding samples is an issue for Sephora at the momen...
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Re: My last 4 orders, no samples either. And more annoyingly,...
My last two orders have not included any samples at all. Add to that my
2x points for skin care I ordered didn't add to my account.
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Product wasn’t wrapped and came open in package
I bought some miccelar water and it opened up in the package. It wasn’t
wrapped at all and the lid was loose At least half of it spilled out.
All of the packaging of the other stuff I bought was wet t...
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Re: Product wasn’t wrapped and came open in package
Hi @natageowildd, I'm sorry to see how your order arrived and am sending
you a private message to help. All my best, Megan
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Franchise
Hello I have a question its very hard to order your products in Slovakia
if its any possibility to franchise Sephora here in Slovakia?
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Re: Franchise
Hi @Anonymous, I apologize that Sephora does not offer franchising
opportunities. All my best, Megan
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Missing an item in my shipment
I received my shipment last night but an item was missing in it. Can
this be resolved here or do I need to call? Thank you in advance!
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Re: Missing an item in my shipment
Hi @ShannonBrianne, I'm glad to see that you have now been assisted by
one of our customer service representatives and please send me a private
message if I can help you with anything else. 🙂 All my best, Megan
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Big birthday disappointment.
9Went to place an order with a giftcard I got for my birthday only to
find out it's invalid because it was purchased inside
ajcpenney.Okay,whatever move on. I now have to adjust my order because
itis ...
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Re: Big birthday disappointment.
Hi @Besadeskye, I'm sorry to hear about this and am sending you a
private message right now to help. All my best, Megan
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Didn't get ANY of my samples, free gift!!
I recently purchased 3 items on Sephora online. I didn't get ANY of free
samples nor even substitutions! I didn't get a free gift neither! I'm
disappointed at this 😞
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RE: Didn't get ANY of my samples, free gift!!
i had this issue too, i was extremely upset w sephora and so i just sent
them a quick email and instead they gave my beauty insider points to use
towards other samples in the future
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Re: RE: Didn't get ANY of my samples, free gift!!
Thanks for sharing your experience! I just had the same solution by
Sephora!
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Unsuccessful Authorization Order
Hi, I have placed an order with Sephora couple of days ago, using same
payment method (PayPal) and address as I did in my previous order. This
time around I got a message from Sephora stating that the...
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Re: Unsuccessful Authorization Order
Hi there @SodaFountain. If you received this information, perhaps the
card attached to your PayPal didn't match what your financial
institution had on file. I am happy to assist further. Please send me a
message with your order number. xo, jamila
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No samples
I received my order today and no samples... very disappointed because I
always end up finding a new product I love but didn't know of before.
Part of the reason I shop with sephora online is for the s...
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RE: No samples
Mine have been the same way! The samples are my favorite part of
shopping online!
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