No more samples or return labels?

[PixieVixie]

My last two Sephora purchases (one before Christmas and one after) have both not included any samples or a return shipping label. Anyone else had problems with this? Hoping this was just an oversite because the samples are the whole reason I prefer to shop online.

[keelybt]

Hi @PixieVixie We no longer include return labels with orders, but you should receive samples with your orders if you select them. I will send you a private message for more information.

Return labels can be printed out here for US> https://www.sephora.com/returnlabel  or here for Canada http://returns.narvar.com/sephora/returns/?locale=en_ca 

[amyrm]

My January 6 order didn’t include any samples or return label either 😞 I’d be fine if the samples weren’t even the ones I chose, but no samples at all? Very disappointing.

[RaquelBT]

Hi @amyrm & @ezzie,

I'm so sorry to hear this! You can create free return labels here > www.sephora.com/returnlabel. 

If you need assistance with your missing samples, please PM me your order numbers. Thank you. 🙂

Best Regards,

❤️ Raquel 

[ezzie]

No, it's not just you, my last 4 orders haven't had samples even though it's says shipped on the my recent orders. I've seen lots of posts lately with the same issue. Sephora need to discontinue the option to chose samples if they're having an issue. very annoying