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198,893 Posts
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RE: Paying for shipping on something I didn’t get
At least you got some samples, i paid shipping for samples and when i
got my package there was nothing
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Got charged for order but didn’t get the order
I have never had a problem with Sephora before. Until now. I used a gift
card to pay for $50 of my order and the rest went on my credit card. I
can see where my card was charged and my gift card now h...
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Re: Got charged for order but didn’t get the order
Hi @Stace470, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Free beauty class
When is the next free beauty class in the Poughkeepsie Galleria? How do
I know where to see dates and stuff for these classes?
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RE: Free beauty class
Hey @GoldenCodi, once you are logged into your account, in the drop down
menu go to "Stores and Services" and select "Book a Reservation" and
then "Beauty Classes".
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Online purchase price adjustement
I purchased a few Buxom lip sets last week. I saw that they are now an
additional 20% off. Am I able to get a price adjustment online? It seems
like a hassle for everyone if I bring it to a store, ret...
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Re: Online purchase price adjustement
Hi @amstephenson, If you purchased this item in store I suggest that you
reach out to see if they can assist you further. If you purchased these
items online, please send me a PM with your order numbe...
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Can't use the code SALEONSALE..
Can't use the code SALEONSALE"Must be logged into Beauty Insider account
and purchase sale merchandise to qualify. Only available for orders
shipping to the U.S. or Canada.,I don't know why????????? I...
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RE: Can't use the code SALEONSALE..
Did you make sure that the products in your basket were actually sale
items @xxmercy @Anonymous? The code does not work on regular-priced
products.
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Status question
Hi, so I was just promoted to VIB status and I was wondering when I lose
my status if I needed to return a few things that I just purchased?
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@sabelina wait until the new year and then you won't. If...
@sabelina wait until the new year and then you won't. If you return the
items today or tomorrow then yes, you will.
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Points/Card/Status unlinked from my account...why/how long?
I'm a Canadian VIB Rouge member with over 2000 points at the moment...it
is currently missing from my account. Obviously I'm not the only person
going through this, although I might be the only (or on...
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@LadyMacbe check your balance now, mine has been restored!
@LadyMacbe check your balance now, mine has been restored!
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I was charged for a purchase that never happened
I just made an order on your website. After going through the process, i
pressed the process button and was told that there was an error in
processing my order. I went to check the information and not...
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Re: I was charged for a purchase that never happened
Hi @Kaifa, I sent you a private message to assist you with this. 🙂
Best, Mali
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Re: I was charged for a purchase that never happened
@MaliBT I called customer service this morning and the resolved the
issue for me. Thank you so much though!!
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VIB Status
Guys I need to spend $30 more to reach VIB status. If I don’t spend $30
before Jan 1, 2018 will I have to spend $350 again 😞
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RE: VIB Status
Yes you would have to spend the $30 to qualify for VIB next year
@DashDebelen. Sephora resets everyone's account back to $0 at the
beginning of each calendar year.
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Is is possible to redeem points if you already made the purchase but didn't get the points?
I am very new to Sephora and I made a purchase today and said I didn't
have a account and said no to creating one but later when I got home I
remembered that I did indeed have one. Is it possible to still get the
points from my purchase?
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RE: Is is possible to redeem points if you already made the purchase but didn't get the points?
It all so depends on what you want all 100 point items need to be redeem
with a purchase and maybe even 250 points might be in it as well. But I
believe if it is 500 point or more they will ship it wi...
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RE: Is is possible to redeem points if you already made the purchase but didn't get the points?
Most likely if you call the 1800 number and have your receipt with you
they can award them
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Beauty Insider Points
Does anybody know if the time I have to collect points in order to
qualify for VIB is from when I applied for Beauty Insider until that
same date the following year? Or is it from January 1st to Decem...
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RE: Beauty Insider Points
Hey @cilamundo, points do not affect status. Your status is determined
by the amount spent per calendar year (from January 1st to December 31st
of each year).
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I know, sorry I was unclear. I started my account in July...
I know, sorry I was unclear. I started my account in July, so the amount
of points I have is the same as the amount of money I've spent. What I
meant to ask is: Do I have to spend the rest of those $3...
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RE: I know, sorry I was unclear. I started my account in July...
Yes you would have to spend $350 by December 31st of this year to
qualify for VIB for the remaining of the year and until December 31st,
2018 @cilamundo. Sephora resets everyone's account back to $0 o...
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No samples in my order at all, ot even substitutions.!!
very frustrated with Sephora right now. I got my order that I placed on
Christmas Eve, yesterday. I had placed samples in my order, I received
the item and the point perk and the item. No samples.
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RE: No samples in my order at all, ot even substitutions.!!
This has happened in my last SIX orders. I spoke to a rep yesterday who
claims it’s “not them, is the warehouse”. Super frustrating I know! 😞
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Re: No samples in my order at all, ot even substitutions.!!
Hi @tamah, So sorry to see this. I will PM you shortly to assist!
Cheers, Richard
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Re: No samples in my order at all, ot even substitutions.!!
Richard,Thank you so much for your assistance in this matter! Thank you
also for what you did. It was unexpected, but very kind of you and I
really appreciate it!
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Re: No samples in my order at all, ot even substitutions.!!
Richard,Thank you so very much! I was not on the computer when your
message came through. I really, sincerely appreciate the time you took
to email me on this matter. I also appreciate your help in this matter!
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Sephora Ambassador Website
I recently saw online that you can sign up to try out Sephora’s products
and show them off online. It is by a website called
https://ambassadors.readypulse.com I was wondering if this website was
real...
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RE: Sephora Ambassador Website
I’ve never heard of that. I’ve done Influenster and have tried many high
end beauty products for free. There’s no strings attached to that.
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Big Shout Out To The Sephora BTs
Thank you for everything you do you are great thank you for helping me
out with a situation I had your the best
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Re: Big Shout Out To The Sephora BTs
Hello @Marie716, Thank you for your kind words! I'll be sure to share
this with the other MODs as well! Cheers, Richard
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Missing samples
I recieved my online order today which was to include 3 samples none of
my samples came in and I'm very disappointed since I was looking forward
to testing out the samples for a future purchase.
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Re: Missing samples
Hi @Victorialynn18, I'm so sorry to hear this. Please send me a private
message with your order number so I can look into this for you. Thanks!
Warm Regards, Penelope
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Beauty insider code
How can I use the promo code, I type the code is the box and it tells me
I’m suppose to order from my beauty insider account, I am and it still
says the same thing! Help?!?
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Re: Beauty insider code
Hi @Anonymous, A lot of the times, I recommend just logging out and
logging back into to your account as a way of refreshing the system. A
lot of the times your name and photo will appear at the top o...
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Beauty insider points
I recently made a purchase and did not receive my points. I have my
receipt and I thought she scanned my card but apparently not. Please
help!!
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