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200,888 Posts
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RE: Re: Gift Card 0$ Balance
Hello @RichardBT, yes I have been calling that number. Can I fix the
problem by going in stores?
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RE: Re: Gift Card 0$ Balance
Hello @RichardBT, yes I have been calling that number. Can I fix the
problem by going in stores?
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Re: RE: Re: Gift Card 0$ Balance
@AnikBanville, Our store locations would not be able to properly assist
with this issue. Please send me a PM with your gift card number(s) and
I'd be happy to look into this for you!
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sephora play waiting list
I would like to get on the waiting list for the sephora play. Can you
tell me who to email for that?
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RECEIVED DAMAGED PRODUCT 9 DAYS AGO
As you can see in my attached photos and on my original post, I received
a damaged product and would like it replaced. You’ve been out of stock
online, or else I would have ordered a new one myself, s...
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items returned to sender and are back on the way
Hey I ordered from Sephora a week ago and the items have been returned
to the sender. I believe it is because I wrote the wrong apt number 407
that doesn't exist instead of 107. However it seems that ...
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Lost Package
Good day, i'm messaging from Canada, and my parcel hasn't been delivered
yet, it seems to have gotten lost during the transportation process and
I have already been in contact with the delivering serv...
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“Solutions team” slacking
I have been calling back EVERY 5-7 days as told I should by customer
service regarding an issue with an order from JULY. I didn’t know there
was an issue with it until I noticed the two orders I place...
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Hilda lipstick
I ordered the Kat Von D hilda lipstick from the farm collection and when
it came in it want filled all the way to the top. Sephora replaced it
but it came like that again ... is that how this lipstick is suppose to
be ??
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RE: Hilda lipstick
First pic is the 1sr order and this is the second > (it’s more full but
still a little empty)
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What happened to my post?
I posted a few days ago about receiving an order with no samples (yet
again). I have been checking to see if anyone responded (no one had) and
now it says the post is not available. What is happening??
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Re: What happened to my post?
Hi there @Producerpope. Did you receive a private message? If not, I
will send you one to assist. xo, jamila
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Re: What happened to my post?
Jamila, I responded to your private message but now I can't tell if it
went through or not.
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About Me
Hello, I am Aaron Finch from Australia, working with Toshiba Support AU
as a Manager. We provide technical assistance on 1-800-875-256.
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Gift Card Disapperance
Hello, I had received a gift card for Christmas from a family member. So
I had used it on an online Sephora order, but then I decided to cancel
it. Now the gift card balance is not on my Sephora accou...
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Cancelled items due to "out of stock" yet currently in stock
I've been trying to order the pro filtr Fenty beauty foundation in the
color 380 for what seems like ages. The first time I ordered it I also
purchased Sephora flash ($10) so I could receive my order ...
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Didn't receive samples?
I didn't receive my three free samples. Does anyone know how do I get
them or who I get in contact with? Thanks.
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JANUARY 2018 PLAYBOX 036 OUT OF STOCK
My order is IN PROGRESS but says OUT OF STOCK!! When will I get my
spoilers AND my box??
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Re: JANUARY 2018 PLAYBOX 036 OUT OF STOCK
It says Out of Stock every month on mine. It doesn’t mean anything.
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Re: JANUARY 2018 PLAYBOX 036 OUT OF STOCK
im getting the same box and i am having the same issue. did you get any
info on why it says that and what may be in our box? mine still shows in
progress.
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Re: JANUARY 2018 PLAYBOX 036 OUT OF STOCK
Hi @JGRAZ1, I'll send you a private message to assist you with this.
@MatteLipAddict, PLAY! by SEPHORA boxes typically will arrive within a
three to five business day time frame around the 20th of eve...
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RE: JANUARY 2018 PLAYBOX 036 OUT OF STOCK
Mine is 044 and showing out of stock. The last few weeks i have been
disappointed with sephora and this may just be the last straw for me.
FRUSTRATING!!!!!!
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1 Reply
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Re: RE: JANUARY 2018 PLAYBOX 036 OUT OF STOCK
@MatteLipAddict, this does not mean you won't receive it. This has not
shipped yet. As mentioned, these will be delivered within a 3-5 business
day time frame around the 20th. -Mali
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I hardly ever recieve any samples with my purchases ...why?
I'm a guy and I'm just getting into learning about skincare and what
products work well for me. It can be a little overwhelming. So I started
using the Sephora app because I like seeing customer revie...
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Debit card not working
Hi! I've been trying to order something, but I was emailed a message
saying "Payment error - your payment could not be processed. Please
verify that your card number, expiration date and cvn are corre...
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Re: Debit card not working
Hi @katieviolinista I will look into this for you and send you a message
to help.
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Re: No samples included?
Same here, just received my order at 7:30pm. I went through my whole
order to make sure everything was there, but no samples. What happened?
Also my play box is still on, in process.
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Re: No samples included?
Same here... My last two orders haven't been coming with samples either.
What's up with that? Apparently, it's a widespread issue...
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Re: No samples included?
Hello @LucyChvrch, So sorry to see this. I'll send you a private message
to assist. Cheers, Richard
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Re: My last 3 orders have had no samples included!
Hello @kef13, I'll send you a PM shortly to assist! Cheers, Richard
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Magazine Subscription
Around September I ordered some makeup and the total was over $25. I
chose to receive a subscription to Vogue Magazine at checkout as a
reward for spending over $25. The description said that it would...
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Ouai products question
I just purchased the Ouai kit that comes with the dry shampoo, texture
spray, conditioning treatments, and smoothing spray. I was wondering if
anyone from customer service can tell me if the smoothing...
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My items were marked as shipped on the app but not in the box when I received them
Literally 5/7 samples never came. I had two separate orders on Jan 5 and
6 and specifically spent more money on the 6th to try the Brow goof
sample. Nor did any of my perfume or shampoo samples, or ev...
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No samples included in order
I was a little bummed out to see that every single sample I had ordered
had been left out of the box. I was really looking forward to trying all
of them. Noticing a trend with leaving samples out of o...
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