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Post in Customer Support

Tracking says street number is wrong but isn't

For two of my orders, the delivery status says that my shipping address was wrong but I've had Sephora packages sent to that address before without a problem. I've double and triple checked the address and it's correct. What can I do? 

 

This was the current status:

THE STREET NUMBER IS INCORRECT. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS.

Re: Tracking says street number is wrong but isn't

Hi @balencyahga,

 

This sounds frustrating and I'm very sorry for any inconvenience this may have caused. Please send me a private message with your order number and I'll be happy to take a look.

 

- Laurie

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