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201,187 Posts
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Re: Forgot to Mention at Checkout
Hi @Gheezy, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Re: My sample for last month's Sophora Play was empty, Triple Sec 3in1 drybar ☹
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Mine was only good for a little spray. I just thought tha...
Mine was only good for a little spray. I just thought that's how it was
made.
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No deluxe sample or any of my 3 free samples :(
This is the second order in a row I haven’t received any of my 3 free
samples AND this time I didn’t receive my deluxe sample that I was
supposed to get with my order over $25... I’m disappointed that...
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Ordered On The 12th...
I placed an order on the 12th of this month. It's still In Progress. Has
it not shipped yet because of the Holiday? And will it ship soon?
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RE: Ordered On The 12th...
Same !!! Im very very upset I ordered at 12 also all i got just pending
and in progress but All my money already gone
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They really need to fix this system. It's not working at...
They really need to fix this system. It's not working at all!
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Re: Ordered On The 12th...
Hi @Stefanie0023, I'm sending you a private message to provide further
assistance. Warm Regards, Penelope
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NEW IN THE COUNTRY, NEW SEPHORA APP
Hello! I just arrived here in the US & first store I went in to shop is
Sephora. I only had my name, mobile number and email address asked
whenever I shop. Im just curious, can I still have my points ...
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as long as your email and number is attached to your acco...
as long as your email and number is attached to your account your points
will be added. Also, if you are connected on the mobile app, there is a
section where you can pull up your virtual card and the...
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Thanks for the reply Gheezy! The thing is I just had the...
Thanks for the reply Gheezy! The thing is I just had the app ready yday,
but the first 3 (or 4 times) Ive shopped in Sephora was twice in JC
penney store and another one from the Sephora outlet itself...
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does your app have the same email and number? I recommend...
does your app have the same email and number? I recommend you call
customer care to verify your account and if you do, ask if there's a way
to combine it into one. Otherwise, I'd use the 130 pts one. 😊🤗
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Shout Out to the VIB Rouge Hotlune
I received an order today (okay, my 2nd order this week 🙈) and the box
didnt have its usual paper stuffing in it and one of my items was 1/3
empty and spilled in the bag it was in. I called just expe...
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What's actually in the new Give Me Some Nude Lip?
The picture and the description on the new "Give Me Some Nude Lip" don't
match. I was wondering which is correct.
https://www.sephora.com/product/give-me-some-nude-lip-P428230?skuId=2033165&om_mmc=ret...
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Re: What's actually in the new Give Me Some Nude Lip?
Hi Guys, We have confirmed that the items in the set are what is
pictured and hope to have the site updated soon. The set includes: 2 mL
/ 0.07 fl oz BUXOM Full-On Lip Polish in Sugar1.5 g / 0.05 oz H...
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Just came here to ask the same question, as the brands ar...
Just came here to ask the same question, as the brands are different. I
hope they respond soon, would love the kit as pictured!
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Re: What's actually in the new Give Me Some Nude Lip?
Hi @purly, Thank you for bringing this to our attention! I'll find out
for you and will get back to you here as soon as I know more. 🙂 Best,
Mali
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Website Error- 400 Bad Request
Customer Service? The website doesn't work. Every time I try to use it I
get this message "Your browser sent a request that this server could not
understand. Size of a request header field exceeds ser...
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Re: Website Error- 400 Bad Request
Hi @Anonymous, I've responded to your post in a previous thread. I'm so
sorry about the issues you've experienced in accessing our site. Please
clear your browsing history (cookies and cache), and att...
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Re: Website Error- 400 Bad Request
Seriously bad advice. It has nothing to do with cache. And when I use
Internet Explorer (the browser you recommend using), the pages are slow
to load and often graphics/images are missing. Is anyone working on
fixing the website??
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Where is my tracking no.?
Where is my tracking number? I place an order at 12 jan now still
pending and in progress:((( wow wow are you serious?
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Website Error- 400 Bad Request
Hello, I keep receiving an error when trying to view various products on
your page. This has been ongoing since last week. Is this a known issue
and if so are steps being taken to resolve this? It mak...
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Re: Website Error- 400 Bad Request
this is happening to me too .. all of a sudden .. I've been using safari
forever now it won't let me on the site hollyred wrote:Hello, I keep
receiving an error when trying to view various products on...
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Re: Website Error- 400 Bad Request
Hi @Hanxo, I'm sorry for the issues you're experiencing on our website!
Please try clearing your cookies and/or using a different browser as
this should resolve the issue. Always, Danee
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Re: Website Error- 400 Bad Request
Hi Hollyred, I'm sorry to hear that! I would recommend clearing your
cookies/cache or trying a different browser.
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I cleared cache and am using chrome browser, is there a d...
I cleared cache and am using chrome browser, is there a different
browser the website works best in?
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Re: I cleared cache and am using chrome browser, is there a d...
I would recommend trying Firefox or Internet Explorer.
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Re: I cleared cache and am using chrome browser, is there a d...
IE is slow as molasses. If you're going to have us use a specific
browser, shouldn't someone try and optimize page loading speed? For
god's sake, sometimes I have to get up and get a snack while I wait for
the page to load or scroll down.
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Order issue
I sent an email to Keely BT in reference to an order that’s been in
progress for quite some time I’m hoping she’s in today?
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Re: Order issue
Hi @caway Sorry! I wasn't in yesterday. I have received your private
message and will be happy to look into this for you.
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Return policy
Hi! I recently made an in person purchase and I need to return something
but can not find my receipt. Can I still return the product? Thanks so
much!
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Re: Return policy
Hi @Melissa1707, I suggest contacting your local Sephora directly for
more information. They maybe able to provide a store merchandise card if
they can locate your purchase under your Beauty Insider Account. Thank
you. Best Wishes, Janean
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Product placed In my order by mistake
Hello, I just received my most recent order and I was shipped a product
that I did not order— I’m sure that this was done on accident. How can I
give this back? Can I just drop this off at my local Sephora store? Let
me know! 🙂
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Re: Product placed In my order by mistake
Hi @sesphyr, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Missing item from order
I'm missing an item from what I ordered and I don't know what to do. I
am disappointed especially since it's from Sephora and also being a
rouge member. I would assume they would be more careful about...
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Re: Missing item from order
Hi @Erika170, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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No Samples???
I order everything online and one of the reasons is I get to choose 3
samples with every order. I've seen numerous posts stating customers did
not receive their samples. I, on the other hand, always h...
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