Order - Please answer me ASAP

[kathym127]

I'm VERY annoyed -- i placed an order at 10:30 this morning and was told by the associate that it would be shipped out today -- now i'm told it won't be -- also the last two orders i received were missing samples and packing slips -- why???? Is Sephora customer service/packing slipping up or what -- I was extremely hopeful that i would receive the order tomorrow -- PLEASE LET ME KNOW ASAP WHAT'S GOING ON -- I DON'T WANT TO WAIT WEEKS UNTIL SOMEONE DECIDES TO REPY

[Aliciamh]

I haven't received the samples I've picked in months...ive even gotten no samples. The worst was only ordering to get a beauty reward...and having that not arrive too 😕 not sure what's going on but it's a bummer.

[DaneeBT]

Hi @kathym127,

I'm sorry to hear about this! I'm going to send you a PM to assist you further.

Always,
Danee

[kathym127]

Just curious -- when will i receive your pm?

[LaurieBT]

Hi @kathym127,

I'm sorry if you have not been assisted! Private messages can be accessed by visiting your Profile > Messages.

I'll take a look at the order information now and will follow-up with you in a private message shortly after.

- Laurie

[kathym127]

i chose profile but did not see anything relative to messages?  how do i access?

[JaneanBT]

You can also access your private messages by selecting the icon that looks like a bell at the top on the right hand side of the screen below where is says "Stores and Services".