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201,088 Posts
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Re: order still not shipped
Hi @melooh, I'll take a look now and will send you a private message
with more information. Also, I've removed the order number from your
post for privacy and security purposes. 🙂 Thanks! - Laurie
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No points
I got a Naked pallete and I asked the girl if she could add the points
to my account, and she said yes. But she never asked for my name or
beauty insider card. And just said okay I’ve added the points...
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Double Points Not Received
Hello! I took advantage of the "Earn 2x the Points on Skincare Through
1/22" promotion by ordering something on Friday, but I only received the
standard amount of points. It's been over 24 hours, so I...
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Re: Double Points Not Received
Hi @aberrationofsel, I'm sorry to hear this! I'll take a look now and
will send you a private message to assist shortly. - Laurie
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1 Reply
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How to return an online purchase to a store? Gift card purchase
Hi, I purchased an item online with a gift card and would like to return
it in store. How would I get refunded? Can I redeem it for store credit
or get another gift card in that amount? It doesn't spe...
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Re: How to return an online purchase to a store? Gift card purchase
Hi @Sjluv, I recommend contacting your local Sephora directly as they
will be able to provide you with the most up-to-date information
regarding this return process. Thank you! - Laurie
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Order partially shipped and items in progress?
I have FLASH 2 day shipping and I placed an order and only one thing
"partially shipped" and the other items are still "In progress." Does
this mean they're going to be cancelled? According to the website (ha)
they're still in stock right now
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Re: Order partially shipped and items in progress?
Hi @AnneSteph, Orders can be split into separate shipments if all of the
products are not available at the same distribution center. We do this
to ensure that you're able to receive your products, and...
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Birthday questions
Hello just wondering if I have the right birthday setup on my account
I’m not sure where to check.. but my birthday is feb 5 1996 if someone
can update it or let me know anything that would be great.. thanks🤩
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Re: Birthday questions
Hi @Anonymous, I'll take a look at your birthday now and will send you a
private message to confirm. Thank you! - Laurie
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Got a surprise gift
Hi, my now ex just sended me a gift and he ordered it to surprise me,
but I don't want it and I want him to get his money back, what should I
do once I receive it ?
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1 Reply
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Re: Got a surprise gift
Hi @Meli1234, You are welcome to refuse the package upon delivery, and
it will be marked return to sender. Once it is returned to our
warehouse, the purchaser will receive a refund. Alternatively, you...
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Gift cards
I have a $45 gift card which apparently lets me get a free makeover too.
Is there any way that i can use the gift card and save the makeover?
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Re: Gift cards
Hi @darkhairedhoney, I'll send you a private message to request more
information so I can assist further. Please check your private messages
at your earliest convenience. 🙂 - Laurie
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Linking sephora beauty insider card
I would like to link my card with my online account. Please and thank
you.
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1 Reply
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Re: Linking sephora beauty insider card
Hi @Anonymous, I will send you a private message so that we can look
into this for you. Thank you. Best Wishes, Janean
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Can't redeem VIB free shipping code
I became VIB recently and I'm trying to use the code I got for free
shipping but it's telling me I must be VIB to redeem this code. I am
VIB! Can someone help me? Thanks.
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1 Reply
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Re: Can't redeem VIB free shipping code
Hi @mca1024, I am very sorry for the difficulty you are having. I am
going to send you a private message so that I can look into this for
you. Thank you. Best Wishes, Janean
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Out of stock/ kat von d contour palette
When will this be back in stock??? Also wondering about the refills for
this pallete, specifically the taupe one.
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Re: Out of stock/ kat von d contour palette
Hi @savye1998, We do not have a restock date available. Please check
back and stay tuned. Thank you. Best Wishes, Janean
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frustrated
I'm super frustrated. I ordered the play box on January 6th and was told
by a MOD that I ordered just in time to receive the January box. I
hadn't gotten a notification on shipping so I posted asking ...
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Re: frustrated
Hi @Anonymous, I'd be happy to look into this further for you! Can you
please send me a PM with your order number? Alternatively, for faster
assistance, I recommend reaching out to us by phone at 1-877-SEPHORA 🙂
Bisous, Sian
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1 Reply
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Re: frustrated
I received a message from one of the other MOD and they are fixing the
issue. Thank you!
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Returns
I went to sephora today to return some items, all of which i had the
reciepts for. My oldest reciept was from october, my newest being from
november 18th. Mind you that is 62 days ago. I was told that...
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Re: Returns
Hi @notoriousb, I'm sorry to hear about this experience. If you have not
yet called us at 1-877-SEPHORA for assistance, please feel free to send
me a PM with more information about the returns you wer...
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RE: Returns
@notoriousb You should call customer service. You say you’re Rouge but
it shows you’re an Insider by your screen name. Maybe it’s a glitch.
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Out of stock
When will the kat von d single contour refill in the taupe color be back
in stock??
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1 Reply
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Re: Out of stock
Hi @savye1998, Sorry for any delay! We're working with the brand
directly to restock all out of stock shades as soon as possible 🙂
Bisous, Sian
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Play box items revealed on app before I get my box...
Two months in a row I have not, yet received my Play box and Sephora
sends me the ‘see what’s in your box’ email on the Sephora App. Why??
And what am I receiving my box so late in the month? (Box hasn’t
shipped, yet)
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Re: Play box items revealed on app before I get my box...
Hello @Anonymous, Thanks for reaching out via the community. Can you
please clarify what email you are referring to? We do send emails with
previews of what will be in your box to hopefully create exc...
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Re: RE: Re: Play box items revealed on app before I get my box...
Hi @Anonymous, Generally speaking, our boxes are delivered around the
20th of the month. If you have not yet received your box, I'd be happy
to look into this for you. Can you please send me a PM with...
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Samples / missing items
My last 2 online be orders have missed my samples- I emailed customer
service and received an automated message reply, but no actual reply.
This is the reason I actual shop at Sephora vs Ulta to try n...
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Re: Samples / missing items
Hi @teresagr, I am very sorry about that! I will send you a private
message about this soon. Best Wishes, Janean
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Unsuccessful Authorization and REFUND
I was charged for the order that has unsuccessful authorization status.
Maybe it’a because my billing address is different from by card data,but
I need my money back. What should I do?
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1 Reply
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Re: Unsuccessful Authorization and REFUND
Hi @Anonymous, I am very sorry! I will send you a private message in
regards to this. Best Wishes, Janean
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Hydration Event gone wrong
Hello, I was quite disappointed in today’s Hydration Event that took
place at Sephora inside JCP. On Thursday I was at the store and I saw an
ad for this event. The manager confirmed that they will be...
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