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201,088 Posts
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Re: Hydration Event gone wrong
Hello @katkapivarci, Sorry for any disappointment caused by this event.
We'd be happy to share you feedback with our Retail Division as a
learning experience. If you can, please private message me wit...
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Re: RE: Hydrates Event gone wrong
Hi @teresagr, I sincerely apologize about this. If you'd like to share
details about your experience, please feel free to private message me
with the details, location, and your preferred contact info...
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Re: RE: Hydrates Event gone wrong
It was an afternoon on 12/28/17 and there was no extra help to obtain a
sample, ask questions. The check out line took 35 minutes. Due to the
stress of this, I also forgot to present my play card! The...
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Four orders, NO samples or promo items
I placed 4 orders between December 10th and January 12th. In 3 of these
orders, I used a promo for a sample item and in all 3 I did NOT receive
the sample. In ALL 4 orders, I did not receive one singl...
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RE: Four orders, NO samples or promo items
Here are my order numbers: 8582667333 8491269252 7979873501
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RE: Re: Four orders, NO samples or promo items
The same has happened to me. When I emailed customer service I received
an automated email. Frustrating
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Re: RE: Re: Four orders, NO samples or promo items
Hi @teresagr, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Play by sephora
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Re: Play by sephora
Hi @idktbh, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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Store Product/s transfers for sold out items
Why does Sephora not allow one Sephora store to transfer a product/s to
another store that is sold out so they can sell it? I seek the Huda
Beauty Lip Contour kits in both Bombshell/Ritzy and Muse/Ang...
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Re: Store Product/s transfers for sold out items
Hi @Anonymous, I apologize we do not currently offer store transfers, at
this time. But I will gladly forward this to the appropriate department
so that this can be taken into future consideration! Always, Danee
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RE: Re: Store Product/s transfers for sold out items
Thank you! By the way you don’t happen to have a secret stash of the
huda beauty kits do you,? 😊 the ones that I mentioned?
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Re: RE: Re: Store Product/s transfers for sold out items
Hi @Anonymous, I sincerely apologize the Huda Beauty Contour and Strobe
Lip Sets in the shades you've mentioned are currently sold out on our US
site. I recommend adding your email to the product page...
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prism palette on Canadian website?
is there a reason why I can't access the prism palette on the Canadian
website / app? am I not gonna be able to order it? 😞
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Re: prism palette on Canadian website?
Hello @isamilicious, Thanks for reaching out. As of now, the Prism
Palette is currently out of stock on our Canadian website. Sorry about
that!
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thank you @RichardBT ! but is there a way to check store...
thank you @RichardBT ! but is there a way to check store availability
since I dont even see the palette?
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Re: thank you @RichardBT ! but is there a way to check store...
Hi @isamilicious, I highly recommend contacting your local store
directly for availability. I hope this helps! 🙂 Best Regards, ❤️ Raquel
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Violet Voss HG Pro out of stock
How long will it take for Sephora to restock the Violet Voss HG pro
eyeshadow palette?
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RE: Violet Voss HG Pro out of stock
They just restocked it but some reason they didn’t send me an email . I
happen to be looking for a good hair dryer and popped up in my
recommendations. Lol
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Re: Violet Voss HG Pro out of stock
Hello @Anonymous, Thanks for reaching out! At this time, we do not have
an exact date on when this palette will restock. Please sign up for
email notifications on the product page so that we may let y...
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Sent my order to the wrong address!!! What now?
My order was shipped and delivered to an old address that was still on
my account! I thought I checked that my billing address was the same as
my shipping address, but something must have went wrong. What can I do
now? How can I get my package?
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Didn’t receive my 3 samples
Purchased for the first time online and was greatly anticipating my
first 3 free samples...but they weren’t included in my shipment.
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Re: Didn’t receive my 3 samples
Hi @AbbyKat80, I'm sorry to hear this! I'll be sending you a PM shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Didn’t receive my 3 samples
I just got an order today and also didn't get the free samples. A bit
bummed since I was dying to try Fresh and Drunk Elephant - two brands I
can't afford to buy before sampling!
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Re: Didn’t receive my 3 samples
I contacted customer service and they added 100 points to my account in
place of the free samples.
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RE: Didn’t receive my 3 samples
Same thing happened to me last month. I contacted customer service and
they apologized and added points to my account.
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I CAN READ ENTIRE POSTS ON THE APP!!!
Yay!!!! Thanks for hearing our frustrations and fixing the “read more”
bug! I can read entire posts and replies! I used to have to switch
frommy app to Safari to read entire comments or just jump on m...
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Missing Order- Customer Service Refuses to do Anything!!
My order was delievered to a completely different address than what was
specified as my shipping address and customer service refuses to do
anything but tell me to travel there and try to get the pack...
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Re: Missing Order- Customer Service Refuses to do Anything!!
Hello @sephoraaaaa, I'll PM you shortly to assist.
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Re: Missing Order- Customer Service Refuses to do Anything!!
Sephora is refunding me, thank you for your help.
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Beauty Inside Card number
Hi, I've lost my beauty insider card and now I need the number to get my
status matched with Australia's sephora member status but they need the
number as they cannot scan the barcode from my iphone w...
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Re: Beauty Inside Card number
Hi there @jenguyen89. I'll send you this information in a private
message. xo, jamila
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Re: Beauty Inside Card number
Hi i am also having trouble adding my beauty insider number the app when
I am loging in. Is there anyway I can have this looked up and sent to
me?
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Re: Beauty Inside Card number
Hello @chansmith10, Can you send me a private message with your BIC card
number and registered email address? I'd be happy to assist!
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Re: Beauty Inside Card number
Can you help me find mine too. I've lost my card and just bought alot of
stuffs from the store. Too bad if I can't find my no. Thank you. My
email is XXXXXXXXXX
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Re: Beauty Inside Card number
Hi @Anonymous, I wanted to let you know, I took out your order number
for security purposes. I will be sending you a private message shortly
to assist. 🙂 Happy Holidays, ❤️ Raquel
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3rd consecutive order no samples
Not a surprise they were out of stock since it took Sephora five days to
process my two-item order. And when I emailed I got a rude computer
reply saying basically ¯\_(ツ)_/¯ What is even going on with Sephora
anymore??
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Re: 3rd consecutive order no samples
Hello @Anonymous, So sorry to see this. Can you send me a private
message with your order number? I'd love to look into this further for
you!
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