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200,894 Posts
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Re: 3 days shipping is it true? Why my order still in progress? Tired of contact customer service...
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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RE: Re: 3 days shipping is it true? Why my order still in progress? Tired of contact customer service...
Seem like private message is doesn’t help we can talk here......
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RE: 3 days shipping is it true? Why my order still in progress? Tired of contact customer service...
5 days still in progress
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RE: 3 days shipping is it true? Why my order still in progress? Tired of contact customer service...
Bad luck ! Now i want to cancel but it those info says i cant !!!! Which
is un fair If the products not ready to sale you shouldn’t lied to your
customer.. now i got mail form the customer service the...
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RE: 3 days shipping is it true? Why my order still in progress? Tired of contact customer service...
That happened to me too !!!
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RE: 3 days shipping is it true? Why my order still in progress? Tired of contact customer service...
Ohh god !!! almost a week i mean they should change from 3 days free
shipping to up 1 week free shipping tho !!!!!!! if I knew i wont buy
online And the customer service is the worst from my experienc...
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hrm, I ordered on the 9th and it came today,the 15th. too...
hrm, I ordered on the 9th and it came today,the 15th. took a day to
process. this is the first time I've actually ordered online through.
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RE: hrm, I ordered on the 9th and it came today,the 15th. too...
Here i Ordered the same day but later than sephora From Beautylish
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price adjustment?
I bought a product a little over 2 weeks ago, and it’s now a weekly wow
and 24% off...any way to get that adjusted?
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Re: price adjustment?
Hi @sweetekat I see the item was purchased in store, so I would
recommend contacting your store directly for more information.
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Re: price adjustment?
Hi Sweetekat! In my experience, the only way to make this adjustment is
if you go through the return process and then repurchased the item. Hope
this helps!
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In Store Refund
I purchased some items last week, and I would like to return them. I’ve
noticed that the refund will be in the manner or original payment, but
the debit card that was used that day was stolen not long...
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Re: In Store Refund
Hi @Kla92fug8 I'd recommend contacting the store directly for more
information about how your return will be processed.
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no notice card left
On the tracking status it says "notice card left" but there is no notice
card. Am I still able to get my package? What happens now? (Canada post)
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Re: no notice card left
Hi @Emma2002xox I would recommend contacting Canada Post directly for
more information.
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Would like to cancel order.
My order is taking WAY longer to ship then expected. At this point I️
would just like to cancel it altogether and be refunded.
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This is another customer. be wary if you have not already...
This is another customer. be wary if you have not already cancelled.
their refund policy seems non-existent. I am still waiting on a refund
from November.
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Re: This is another customer. be wary if you have not already...
Hi @Anonymous, I'm sorry to hear this! I see that Richard was able to
offer assistance via another thread. Please feel free to send me a
private message if you still need assistance. - Laurie
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RE: This is another customer. be wary if you have not already...
I have never had any issues with refunds from Sephora and I have been
buying from it for 10 years.
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Re: Would like to cancel order.
Hi @Anonymous, I'll send you a private message to look into this for
you! Best, Mali
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Why do you say you give samples in orders when you don't?
I have not once actually received the samples I asked for when I ordered
out of any of the orders I've made. The computer is quite capable of
keeping track of how many of a particular sample you have ...
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Re: Why do you say you give samples in orders when you don't?
Hi @Mysticnox, I sincerely apologize about this. I'll be sending you a
PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Samples
My last 2 orders have arrived with no samples! I never complained last
time but I will this time. From the way it looks, it is being a common
occurance. I'm confused as to why you would even offer the...
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Re: Samples
Hi @heatherbob, I'm so sorry to hear this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Samples
....and now I just opened my birthday set and it's missing the lipstick.
What a total disappointment this entire experiece has been!
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Amika
Is Sephora not going to carry Amika products? They've been on sale and
out of stock. Will the stock be replenished soon?
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Re: Amika
Hi there @bluelillies. Restock dates may vary. We do still have Amika
products on our website still available. Sign up for an email alert to
be notified when you can purchase your item. xo, jamila
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Re: Amika
Hi there @bluelillies. Restock dates may vary. We do still have Amika
products on our website still available. Sign up for an email alert to
be notified when you can purchase your item. xo, jamila
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What is wrong with the app right now?!
Three times in the last few days I have written long, detailed reviews
and then when I hit post it says - error cannot post review - and then
the review is not even saved so you just lose all your har...
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Re: What is wrong with the app right now?!
Hi @AngeliqueR, I'm so sorry to hear you're experiencing difficulties
when posting reviews on our iOS app! I recommend having the latest
version of the app downloaded. Please feel free to private mess...
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Does Sephora price match the military exchange?
On the exchange I can find makeup any where from $1-$10 cheaper but I
would like to continue to buy from Sephora
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Re: Does Sephora price match the military exchange?
Hi @nikkiwright, We'll be happy to honor the regular retail price within
five days of your purchase with Sephora.com from the following
retailer’s sites: Bloomingdale'sNeiman MarcusBarneysSaks Fifth A...
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Re: Weekly Wow Prices
Hi @origene & @Anonymous, The error is fixed now and the Weekly Wow
prices are up. 🙂 Best Regards, ❤️ Raquel
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I reached out to customer service and apparently the nond...
I reached out to customer service and apparently the nondiscounted items
were dropped from weekly wow deals and the website isn't refreshing and
taking them down.
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Re: When will the weekly wow prices be active?
Hi @muddlepup, Our Weekly Wow prices are currently available online on
our US site. 🙂 Best Regards, ❤️ Raquel
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Re: shipping
Hi @SparkleFarts00, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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