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200,608 Posts
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Re: money spent reset delay VIB process
Hi @Emma2002xox I'm sorry for the confusion! In order to qualify for VIB
status, you need to spend $350 within a calendar year as your spend
total resets to $0 on Jan 1st.
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PACKAGE NOT DELIVERED
Hi! So I placed an online order and it was said to be delivered at
7:40pm. I have been waiting patiently on this package as it part of a
birthday gift and my VERY FIRST SEPHORA purchase. I normally go...
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RE: PACKAGE NOT DELIVERED
Same here, sent an email after the 3 recommended days. Still no response
5 days later. Contacted customer again. What happened in your situation?
Did they resolve?
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Do you live in an apartment? They sometimes drop the pack...
Do you live in an apartment? They sometimes drop the package off at the
main office for some reason. It happens even to me at my condo because
they are to lazy and don't want to walk lol hope that helps
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Re: Do you live in an apartment? They sometimes drop the pack...
Hey thanks for the reply. No i don’t. I called yesterday and they said
wait three days and this morning it finally showed up. I actually just
opened it like 5 minutes ago. And my highlighter has a huge swatch and
chunk missing😪. I’m so sad
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Re: Do you live in an apartment? They sometimes drop the pack...
Hi @Anonymous, I'm so sorry about this! If you have not received
assistance yet, please send me a private message with your order number.
Thank you! - Laurie
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Unable to order product because the item is out of stock for shipping to P.O. Boxes
Hi! I am trying to place an order to an APO box for two items, one of
which is Olaplex. When I try to place my order, I get an error message
that says, “This item [2033264] is currently out of stock f...
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Gift card number?
Can someone tell me how to find the gift card number on the back of the
Sephora gift card? I feel like an idiot, but I am apparently entering
the wrong number. My card number has 19 digits, but it won...
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Re: Gift card number?
Hi @Leebo81, I'm so sorry for any confusion. It sounds like you have a
Sephora inside JCPenney gift card and these cannot be applied to
purchases made on Sephora.com. You are welcome to redeem your gi...
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Re: Gift card number?
Can JCP sephora cards still be used in standing alone sephora shops? or
only jcp ones?
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Re: Gift card number?
Thank you, I went to my local Sephora (which in inside Penney's), and
found out today lol. Thanks for your help, though!
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IN PROCESS.....
Anyone have any luck getting your order shipped? Like a lot of you I
placed an order Jan 13th and it still says I process. This was my first
online order. Does this happen frequently?
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Re: IN PROCESS.....
Yes! I am having the same problem. I would have bought my items from
ulta, because they had them in stock, but Sephora promised it would be
delivered by the 18th... I don’t find it realistic that it h...
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i ordered my stuff jan 12th and its still processing 😞 a...
i ordered my stuff jan 12th and its still processing 😞 and normally it
doesnt take this long to ship, but for the past couple months it has.
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is there literally anyone reading the emails that Sephora responds to?
I get the most outrageous responses to every question, I asked what was
going on with the nude lip kit, I said the description has been wrong
for several days and it says sold out when it was never ev...
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2 Day Flash order not shipped after 4 days
Placed an order on January 11th using Flash 2 Day Shipping, as of today
the order is still in 'pending' status.
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Re: 2 Day Flash order not shipped after 4 days
Hi @Anonymous, I'm really sorry about this delay. I'll take a look at
the order now, and will send you a private message to assist shortly
after. - Laurie
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VIB registration
Hi! I was wondering if I could have help linking my VIB card to my
account. I've had it for a while but I've never figured out how to
register it with my account. Thanks!
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Phone Number Not Linked to Account
Every time I try to make a purchase in store they cannot look up my VIB
account by using my phone number! Is there anyways to fix this??
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Re: Phone Number Not Linked to Account
Hi @alisaaa11, I can assist you with this as well. 🙂 I'll send you a
PM. Best, Mali
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RE: Phone Number Not Linked to Account
i’m sure customer service will help out. i had a similar issue and i
received a reply within an hour! https://m.sephora.com/contact
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Order STATUS: Unsuccessful Authorization
Hi, I'm having an issue with my online order. I've ordered last Friday,
because a friend of mine is visiting the US for work (for a very limited
time) and she offered to bring along my order for me. B...
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Re: Order STATUS: Unsuccessful Authorization
Hi @Anonymous, I'll send you a private message to assist you! Best, Mali
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Cancelled Order
I had an item cancelled today because it’s out of stock. I placed this
order on January 11th and now I get an email out of stock. Does Sephora
send anything for free shipping since now I’ll have to pa...
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Re: Cancelled Order
Hi @MadslynnsMom, Sorry to hear about this! I'll send you a private
message to assist you. 🙂 Best, Mali
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Wrong card
I mistakenly used the wrong card when checking out. I would like to keep
the order however change the payment used to a different card. Thank
you!
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Re: Wrong card
Hi @AwkwardAshley, regretfully, our system does not allow us to make
modifications to orders once they have been placed. If you would like us
to reach out to our warehouse to see if they can catch the...
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Order and reward issues
I ordered 3 eyeshadows, a FAB set, the YSL lip reward for 500 points,
and the Greek promo on the 10th. The next day one of my shadows was
labeled out of stock and canceled and most of my order was lef...
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Re: Order and reward issues
Hi @Gina78, I am so sorry to hear about your recent order! Please send
me a PM with your order number so I can look into this in more detail
for you. Thanks!
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Missing promo gift
I'm not sure what is going on with Sephora shipping lately. Out of the
last 14 orders, I have received one of the free samples I picked. It's
annoying but understandable with orders shipping from diff...
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Re: Missing promo gift
Hi @seggems, I am very sorry to hear about your missing samples! Please
send me a PM with your order numbers so I can look into this for you.
Thanks!
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Have not received birthday gift email from Sephora
On the Sephora website for the birthday gift it says can redeem the
month of your birthday but I have not received the email and my birthday
is one week away
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@Andrea637, you don't need an email. Either pick it up at...
@Andrea637, you don't need an email. Either pick it up at the register
in store or add it to an online order from the rewards bazaar.
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