Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

No Samples

This is my first time ordering online. I was super excited about getting my package on the mail but was rather disappointed when it didn't have any samples. Is this common? I figured they would substitute any that were out of stock. 

Re: No Samples

Hi @Nicole160,

 

I'm sorry that samples were not included in your recent order! Please send me a private message with your order number for assistance.

 

- Laurie

RE: No Samples

They do this to me all the time !! then they give you points if you call in to compensate But then when you order something to redeem the points they tell you the point redemption item is out of stock and they charge you for the merchandise anyways and ship your new order Sometimes again without samples. I receive my “flash two day shipping” on day 6-7 also.
Conversation Stats
  • 2 replies
  • 87 views
  • 0 Hearts Given
  • 3 Contributors
testing