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201,187 Posts
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Samples
For about the fourth time in a row, my most recent online order showed
up without any samples! I don’t have time to go to the Sephora store
whenever I need something, and I love trying new Sephora sam...
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Re: Samples
Thanks, Richard! I responded to the email but never heard anything
further. Looking forward to a response. Thanks!
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"Read More" won't work?
So I have been wondering about the "Read More" . When I'm reading
something or looking for something I can never finish reading it bc the
"Read More" link won't work/ do anything. I think I had read a...
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RE: \"Read More\" won't work?
I’m on an iPhone 7 Plus and it now works. Instead of having a “read
more” button, it shows the entire comment including any pictures. I
don’t know if there was an update, but I sure am happy about it!
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RE: \\\"Read More\\\" won't work?
@darlyndar they might’ve done an update cause now mine works now!! So
glad they finally fixed it!! 😊
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I've had this problem in the Android app since the shift...
I've had this problem in the Android app since the shift to the new BIC
back in September.
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Re: "Read More" won't work?
Hi @IRISHQUEEN @anneminette @Anonymous I'm sorry to hear that you are
having difficulty. Can you let me know which type of device and browser
you are using?
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Re: "Read More" won't work?
The Sephora app for IOS does not allow users to read more. It doesn't
work on an iPhone 7 or an iPhone 8plus that I own with the latest OS.
I'm just glad I'm not alone.
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RE: \"Read More\" won't work?
It gets annoying when you want to reply to someone buy you can’t see
their full post! Hopefully Sephora fixes this!
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Re: RE: \"Read More\" won't work?
I can't believe you can't use IPhone & app with success. I'm normally
using my IPhone 6S but I'm on my Kindle Fire 8 at the moment & I'm
fixing to see if it "just might " let me "Read More" 😊 lolIf n...
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Error by the cashier with my points
Yesterday, at the store the cashier remove twice 100 points for only one
redeem (la neige lips mask). I can't go back to the store only for
this... And how can I prove it? She said the other sampler w...
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Re: Error by the cashier with my points
Hi @KatzeFoto Oh no! I'll send you a message to help with this.
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link accounts
Hi!! I would like to link 2 Sephora accounts together would it be
possible? thank you so much!
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Re: link accounts
Hi @Meery I'll be happy to help with this. I will send you a message for
more information.
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Return policy
Can someone tell me what Sephora return policy is? I bought something a
few months ago and i really don’t use it ( foundation). I used it maybe
twice and i no longer have the box. Will Sephora refund , Store credit
or am i stuck with it?
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Re: Return policy
Hi @iamaqt For online items, we can issue a refund within 60 days and
online store credit for items received within 61-90 days. If this was
purchased in store, I would recommend contacting your store ...
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Missing promo items and samples in last 3 orders
I have placed a few orders recently and they have arrived without my
promo code item or samples. I am missing 1 Caudalie Cru trial size serum
from promo code “premiercru” and 2 free trial size mask fr...
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Re: Missing promo items and samples in last 3 orders
Hi @Anonymous I'm sorry to hear that! I see that you have been assisted
with this by phone. If you have additional questions, please send me a
PM.
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Received item broken
I received the Marc Jacobs limited edition holiday eyeshadow palette
with one shadow completely shattered. The entire thing is covered in
shadow. I would like a replacement but I don't think it's avai...
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Re: Received item broken
Hi @jcat2121, I'm so sorry to see this item arrived damaged! I'm going
to send you a PM to assist you further. Always, Danee
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Re: The order number is 8707899291
@jcat2121, You'll need to send this information in a private message
response to @DaneeBT. 😉 Thanks! -Mali
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No free samples or promo product in order.
Hello, I just received my order which did not have even one free sample
nor did it have my free promo item. My order invoice shows one sample
shipped, but it isn't in the box. I was also really lookin...
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Re: No free samples or promo product in order.
Hi @Emilycharles, So sorry to hear this! It looks like one of our
customer service representatives has now assisted you with your order.
Please send me a private message if I can help you with aything else.
All my best, Megan
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WRONG PARCEL
I was so excited today to receive my order from Sephora, but when I
opened the box I realized it was nothing that I had ordered!! Completely
wrong parcel. I’m so sad 😞 ugh
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Re: WRONG PARCEL
Hi @sw33tiepie123, Oh no, I apologize that you received the incorrect
order and am glad to see that one of our Customer Service
Representatives has already assisted you with this issue. Please send
me...
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Samples missing 5 straight orders?!?
I just received another order shipment from Sephora today...And guess
what? Missing Samples again?! This is my fifth straight box with no
Samples... and tons of people are complaining about it on this...
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Re: Samples missing 5 straight orders?!?
Hi @nurse80, This sounds frustrating and I'm so sorry to hear about
experiences. I will send you a private message now to help. All my best,
Megan
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Hi! I'd like to add my instore purchase to my Beauty Insider Account
I bought an item store, but didn't have a Beauty Insider account then. I
just signed up and would like to add the purchase to my account. I still
have the receipt Can anyone help?
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No Free Samples In My Recent Orders
Hello, I am a long standing VIB Rouge (every year) and I noticed that
most of my December orders had only one free sample enclosed. I had an
order arrive today (a philosophy set) with no samples enclo...
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Re: RE: No Free Samples In My Recent Orders
Hi @LoMichelle, I'm so sorry to hear that! I'll send you a private
message to assist you. Always, Danee
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Re: No Free Samples In My Recent Orders
Hi @Anonymous, I'm sorry to hear this! I'll take a quick look and will
send you a private message shortly after to assist. - Laurie
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