Missing promo items and samples in last 3 orders

[Anonymous]

I have placed a few orders recently and they have arrived without my promo code item or samples. I am missing 1 Caudalie Cru trial size serum from promo code “premiercru” and 2 free trial size mask from promo code “radiant” and 9 samples (3 of each) Ole Henriksen Balancing Wonders (3-Step Cleanser, Scrub, Hydrator), Volition Oceanene Youth-Boost Gel - 0.05 oz/ 1.5 mL, and Erno Lazlo White Marble Dual Phase Vitamin C Peel. I just went on to the app and both the samples and promo items are available for order so why didn’t I get them?

[keelybt]

Hi  @Anonymous I'm sorry to hear that! I see that you have been assisted with this by phone. If you have additional questions, please send me a PM.