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Post in Customer Support
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jcat2121
NEWCOMER III Rouge
‎01-26-2018 08:24 AM
‎01-26-2018 08:24 AM

Received item broken

I received the Marc Jacobs limited edition holiday eyeshadow palette with one shadow completely shattered. The entire thing is covered in shadow. I would like a replacement but I don't think it's available any longer. Otherwise would I just be refunded at the store when I return the palette?

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4 Replies
DaneeBT
MOD Rouge
‎01-26-2018 04:20 PM
‎01-26-2018 04:20 PM

Re: Received item broken

Hi @jcat2121,

 

I'm so sorry to see this item arrived damaged! I'm going to send you a PM to assist you further.

 

Always,

Danee

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3 Replies
jcat2121
NEWCOMER III Rouge
‎01-26-2018 09:04 PM
‎01-26-2018 09:04 PM

The order number is 8707899291

The order number is 

Reply
2 Replies
jcat2121
NEWCOMER III Rouge
‎01-27-2018 04:16 PM
‎01-27-2018 04:16 PM

I already contacted her. Thx

I already contacted her. Thx
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MaliBT
ALUM II Rouge
‎01-27-2018 01:45 PM
‎01-27-2018 01:45 PM

Re: The order number is 8707899291

@jcat2121, 

 

You'll need to send this information in a private message response to @DaneeBT. 😉 Thanks!

 

-Mali

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Conversation Stats
  • 4 replies
  • ‎01-26-2018 08:24 AM
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