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201,187 Posts
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flash 2 day s/h?
my recent orders have NOT arrived in 2 days! I am really annoyed! My
order should be here today and it's scheduled for Tuesday!!!
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Re: flash 2 day s/h?
Hi @anonymity23, I'm so sorry for the delay receiving your orders! I'll
send you a private message now. Always, Danee
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Didn't receive my points
Hi, I didn't receive my points from last purchase in store. How long
does it take to be calculate in my account? Thanks!
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Re: Didn't receive my points
Hi @KatzeFoto! It can take up to 24 hours for the points to be credited
to your account. I will send you a PM for further assistance. Always,
Danee
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Re: I’m having a a hard time finding the perfect foundation shade for a specific brand.
Hi @yaya97, I'm so sorry to hear that! I recommend visiting your local
Sephora store directly so that one of our Cast Members can match your
foundation shade for you! If you don't have a Sephora store...
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flash 2 day shipping
I would like to know why my flash 2 day shipping has disappeared from my
account. I purchased it on 02/11/2017. It was there a few weeks ago when
I placed several orders (that were cancelled for no go...
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Re: flash 2 day shipping
Hi @Anonymous, I'll be happy to look into this for you! I'll send you a
PM now. Always, Danee
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Return after 90 days due to allergy?
Hi, I have been battling with a developing allergy to a clinique 3 step
system I purchased in store, I don't have the receipt though it does
show up on my beauty insider account as a purchase with the...
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Re: Return after 90 days due to allergy?
Hi @Anonymous, Sorry to hear about this! Since it was an in store
purchase you will need to contact the store for assistance with an
exchange or return. I would just let the store know that they can v...
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Re: Return after 90 days due to allergy?
How much of the set have you used? 1/4 of the bottles? More?
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Return after 90 days due to allergy?
I bet you are going to have to accept the loss, unfortunately. If you
bought it Sept 28th, that is 4 months ago (Oct28/Nov28/Dec28/Jan26). I
doubt there is a store anywhere that would refund a used be...
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Missing Samples on 3 Orders
For orders: # I ordered a Armani perfume sample, a Tatcha Enzyme Sample,
and a Replica Jazz Club Sample. I received 0/3 of these samples. I
ordered a Gloss Clean Luxury Shampoo sample, Tarte Mask samp...
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Re: Missing Samples on 3 Orders
Hi @Anonymous, We don't recommend publicly posting personal information
such as order numbers, phone numbers, etc., so I had to edit out your
post. 😉 I'll also send you a private message to assist you with this!
Best, Mali
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SO. MANY. ORDER. FAILS.
Sephora, I am so upset with you. Last month I wrote this:
(excerpt)“That's seven mistakes in less than four months, and this isn't
even a comprehensive list. Items were also shipped at the wrong speed...
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Re: SO. MANY. ORDER. FAILS.
It's not tolerable though. A handful of times across the organization
maybe. A couple of mistakes for one person isn't ok. And the fact that
they seem to be pretty pervasive is terrible. But I tried o...
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Re: SO. MANY. ORDER. FAILS.
Hi @melooh & @Anonymous, I sincerely apologize about this and appreciate
you bringing this to our attention. This definitely sounds frustrating
and I'll be sending you both a private message shortly to assist. Best
Regards, ❤️ Raquel
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Re: SO. MANY. ORDER. FAILS.
Hi Raquel, thanks for getting back to me. I actually replied to the
message I received in my gmail account, but I don’t think that’s what I
was supposed to do. I don’t really understand how private me...
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SO. MANY. ORDER. FAILS.
I am getting worried that something is happening to this company. You
AND I are not the only ones having these issues. I've been waiting on a
refund since November. I keep getting the run-around.
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its the 27th and STILL no play box or tracking!!!!
can someone explain to me why there are FIVE days left in the month and
my play box hasn't even been scanned by UPS????!!!! By the time it gets
here I'll be charged for the FEBUARY BOX!!! What has hap...
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Re: its the 27th and STILL no play box or tracking!!!!
Hi @xsingthesorrowx, I'll send you a private message to assist you!
Best, Mali
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Can’t find product
I received an e-mail notification that the Philosophy Candy Cane
Shampoo, Shower Gel, Bubblebath was back in stock. However, upon doing a
Search on the app, I do not see the product.
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Re: Can’t find product
Hi @freud, I just looked this item up, the Philosophy Candy Cane
Shampoo, Shower Gel, Bubblebath, and it looks like it came back in stock
but sold out quickly so it is no longer available for purchase online.
Sorry about that! Best, Mali
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Fresh nourishing lip balm advanced therapy out of stock or discontinued?
Hi,I try to find the Fresh nourishing lip balm advanced therapy but I
didn't find out. I was wondering if it will be back on stock soon or
this is definitively discontinued?Thanks!
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Missing Item
Hello! I am missing an item from my recent online order. It is listed on
the receipt that came in the box, but it was not in there. It was a
sample of the Drunk Elephant Protini Polypeptide Cream that...
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Return
How long does return shipping take? Item returned 1/15 and tracking
shows it was transferred 1/18. Today is 1/27 and I have not received any
info and tracking has not updated.
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Re: Return
Hi AmyJohn, It can take up to two weeks (total) for the return process
to be complete. Once your return has finished processing, you will
receive a confirmation email. Thank you for your patience throughout
this process!
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No samples in order
My most recent order from Sephora did not include any samples even
though I chose three when checking out. I understand that sometimes the
selected sample isn't available so a replacement is given but...
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RE: No samples in order
Yup same here! Got my shipment today and none of the samples I ordered
were there 😞
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Re: No samples in order
Ditto. I asked for 3 cologne samples in my gift because I wanted to get
my SO a gift and I'm sensitive to certain smells, and seeing how
prevalent this problem is, it is very disappointing as a custom...
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Re: No samples in order
The same thing has happened to my last 2 orders. I just received an
order today & there were no samples. I selected 3 samples but no samples
were shipped. Why even bother to have customers select samples? Very
disappointing.
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Re: No samples in order
Hi @Shopgirl236 and @passion4dance, I'm so sorry to hear this! Please
send me a private message with your order number(s) for assistance.
Thank you. - Laurie
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Re: No samples in order
This is terrible. The last 3 orders I received had no samples. I'm
really dissatisfied with Sephora as they have a reputation for including
samples with their orders which is a selling point for them....
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Re: No samples in order
Hi @cstal3, I'm so sorry to hear this. Please send me a private message
with your order number so I can provide further assistance. Warm
Regards, Penelope
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Missing items from Play box
For the second month in a row, my Play box is missing two items. I
called Customer Service the first time and luckily they fixed it, but it
happened again in December. No Stilla eyeliner and no Smashb...
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Re: Missing items from Play box
Hi Bizou14, I am sorry to hear this! I am sending you a message now.
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Points redeem with recipe
I recently purchased some products from Sephora without using a card. Is
there a way to redeem the points from the receipt?
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