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198,970 Posts
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NOT HAPPY!!!!
I placed my order on Dec 27, and it took over a week to process, come to
find out the Fenty blotting powder I ordered was out of stock, but says
it is in stock online. When I finally got my package, t...
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Sample Bag Promo Codes Work But Not Received
I shop regularly on Sephora.com and haven’t had any issues with using a
promo code but not receiving the item associated with it. My last two
orders, I’ve used a sample bag promo code and they never c...
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Re: Sample Bag Promo Codes Work But Not Received
Hi @Aks4, I'm sorry to hear this! I'll be sending you a PM shortly to
assist. 🙂 Happy Holidays, ❤️ Raquel
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Re: Sample Bag Promo Codes Work But Not Received
Thank you RaquelBT. I didn’t expect to hear from anyone so i appreciate
you reaching out.
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RE: Sample Bag Promo Codes Work But Not Received
They might of ran out of it. I always try to add on a promo every time I
shop online. And sometimes they offer stuff and then the codes doesn’t
go thru and you have to pick a different thing all toget...
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Re: RE: Sample Bag Promo Codes Work But Not Received
Thanks for your reply! I’m guessing that’s what happened - which isn’t a
big deal in itself if they ran out. If that’s the case, I just wish the
code wouldn’t work at time it was entered so i know up ...
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Sephora US Affiliate Program
Hi there! I am approved with Rakuten but cannot find Sephora US in their
programs. I only see Sephora AU and Sephora BR. I see others had this
same issue but I wasn't able to find a solution. Thanks
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Re: Sephora US Affiliate Program
Hi @Anonymous, For more detailed information and to register, please
visit our Affiliate Program page by clicking here. Thanks!
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Samples Fail.
Hi, quite frequently I receive no samples or totally different samples
that i request. The problem with this is I can't find the samples i
received to purchase. For example i received a Sephora cream/...
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Re: Samples Fail.
Hi @natalash, I'm so sorry to hear about this! If you still need
assistance, I invite you to contact us via phone at 1-877-737-4672. One
of our representatives will be happy to assist you further. Thank you!
Always, Danee
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Re: Stolen products
Hi @Anonymous, I'll send you a private message to find out more on what
you are referring to. Best, Mali
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issue with order
could a mod please message me? i have an issue with an order - only 1
item was sent in my sephora favorites lip kit
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Re: issue with order
Hi @sparklekai, Thank you for sending me a PM! I replied to your
message. 🙂 Best Regards, ❤️ Raquel
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I didn’t get points from what I bought
When I made a purchase on January 1, 2018 I was told that the system was
down and no one was getting their points and I should try to get my
points back on here. please help.
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Re: I didn’t get points from what I bought
Hi @TranJennifer89, I'm sorry to hear this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Linking my VIB Rouge card to online account
Hello! I have a VIB Rouge card from years ago that I still use in store
every time I go. However, I don't have the old email that it must have
been connected with, and I had to make a new Sephora acco...
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Re: Linking my VIB Rouge card to online account
Hi @Anonymous, I'd be happy to link your accounts for you! I'll be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Re: play box subscription
Hi @Niha02, When you order between the first and the fifteenth day of a
month, we're able to ship your first box during the month in which you
sign up. Since you subscribed on the 2nd of this month, y...
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Did not receive my samples
I was very disappointed to receive my order yesterday and see that my
samples were missing. What can I do to remedy this?
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Re: Did not receive my samples
Hi @laviedeRose, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Missing item from order
Hi I recently ordered two items and only received one of them. I am
missing my drunk elephant day time gift set. Are they being shipped
seperatly or is one missing?
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Re: Missing item from order
Hi @MeaganRossMUA, I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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birthday! Help!
My birthday is showing April 20, 1986 and I don't know why, considering
my birthday is July 11, 1986. Correct year, wrong month and day. Can
someone help me change this? I finally recovered my login info and
cannot fix this.
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Re: birthday! Help!
Hi @Anonymous, I've successfully changed your birthday to July 11th,
1986. 🙂 Best Regards, ❤️ Raquel
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Looks forward to the samples
I really enjoy receiving new samples of product to try before I
purchase. So, I can say there is a slight disappointment when opening my
newest packages and not have received any new samples at all. T...
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RE: Looks forward to the samples
I have experienced the same issue, other times I get samples of items I
didn’t select
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Re: Looks forward to the samples
Hi @BreLeigh777, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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I was charged twice for my Sephora play bag this month.
how do I go about getting my money bag for the double charge I had to my
account? I changed my payment method last minute and somehow I was
charged on my credit card AND my bank account? I have screen...
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Re: I was charged twice for my Sephora play bag this month.
Hi @Domforsman97, Oh no! I'm so sorry to hear this. I'll be sending you
a private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: lip balm
Hi @annastg, We have a wide range of lip balms on our website here >
http://seph.me/2mfeLB9. Please feel free to private message me if you
have any questions. 🙂 Best Regards, ❤️ Raquel
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Matching question
I went to a sephora today to purchase the re(marc)able foundation, and a
worker said i was going to be the shade ivory light. She told me it was
going to be light at first but then it would “buff out”...
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