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200,890 Posts
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Missing points
I just recently went to a Sephora on Tuesday and spent 283 dollars worth
of makeup also I just recently became a VIB member. Since I don't
physically have a card I gave the cashier my originally email...
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Re: Missing points
Hi @discofox91, I am sorry for the confusion. I will send you a private
message shortly with more information regarding this. Thanks! Best
Wishes, Janean
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Tracking problems.
I placed a online order on january 20th, normally I get my packages 2-3
days however this has yet to arrive today being the 26th and when i try
to check the status i still have no tracking number, i'v...
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Re: Tracking problems.
Hi @Anonymous, I will send you a private message with more information
regarding your order shortly. Thanks! Best Wishes, Janean
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I made a purchase online but my package never showed up
Over a month ago, I placed an order that still hasn't shown up. When I
tracked my package online on its expected delivery date, it said that it
was still out for delivery. But when I check its status ...
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Re: I made a purchase online but my package never showed up
Hi @missacacia, I am very sorry about that! I will send you a private
message so I can assist you with this shortly. Thanks! Janean
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Need help with Beauty Insider points!
I recently just got my beauty insider card back in December in-store,
but I noticed that my online account had 0 points even though I'm sure
they're both set to the email. Any help on how I can get my in-store
points added online also?
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1 Reply
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Re: Need help with Beauty Insider points!
Hi @Anonymous, I will send you a private message shortly so I can help
you with this. Thanks! Best Wishes, Janean
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Double points missing as well
Hello! I also have not received double points for my qualifying
purchases. Thanks in advance for any help!
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1 Reply
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Re: Double points missing as well
Hi hdrd3, Sorry to hear that! I'll PM you in a moment to help!
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2x skincare points MIA.
Hi, made a skincare purchase on Sunday. I've already received the
package, yet the 2x points still haven't posted. Only standard points
have.
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1 Reply
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Re: 2x skincare points MIA.
Hi @mellrocks, I'm going to take a look and I'll send you a private
message. Best, Mali
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Package stolen :(
Hi, I had an order that was scheduled to be delivered 1/18. UPS tracking
says it was delivered and has confirmation of delivery at the front door
on 1/18. However I haven't seen the package and neithe...
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1 Reply
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Re: Package stolen :(
Hi @Ariana917, I would be happy to look into this for you. I'm going to
send you a private message. Please check your inbox when you can.
Thanks! Best, Mali
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Paid for express shipping.. Where is my product?
I placed my order on Sunday, paid for express shipping and still haven't
received my tracking number ? I was told my a Beauty Advisor that it
would have gotten the tracking number yesterday evening ! ...
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1 Reply
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Re: Paid for express shipping.. Where is my product?
Hi @nic2214, I'm sorry to hear this! I'm going to look into this for you
and send you a PM soon.
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Missing samples in my order?
all the samples of my order are missing but none of purchased products
are missing, what happened? this is not the first time there is mistake
occurred in my shipment, last time the samples that arriv...
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1 Reply
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Re: Missing samples in my order?
Hi DreamlyOrange, I'm so sorry to hear there were samples missing from
your recent order! I'm going to send you a PM now so I can assist you.
Thanks!
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Re: PICKTWO PROMO CODE DOESNT WORK
Hi Bharvey, Sorry! That promotion was available while supplies last and
we did run out on our Canadian site.
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Re: PICKTWO PROMO CODE DOESNT WORK
This just isn't true... the PICKTWO promo code only started being
advertised today, it simply wasn't working earlier this morning. I
checked out about an hour ago (also via the Canadian Sephora) and t...
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Returning an Exchange item
which date do i follow if i'd like to return an item i had exchanged?
The new receipt or the old?
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Is there something wrong with the website?
Has anyone else noticed since the website was under construction
yesterday that a large amount of stuff is now oos? Also NONE of the
promos are working and there is nothing except one 100 point perk in the
bazaar ...
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Re: Is there something wrong with the website?
Hi Teenageparasite, We were experiencing technical issues yesterday.
Many of the products are back in stock and most of the promotions are
available.
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2X POINTS ON SKINCARE NOT SHOWING
I purchased on Saturday and my item was shipped today but the points
haven't doubled up for my skin care purchase
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1 Reply
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Re: 2X POINTS ON SKINCARE NOT SHOWING
Hi Alymariah, I will be happy to look into this for you and send you a
message with more information.
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Everything out of stock !!!
I placed an order 3 days ago for 6 items. It hadn't shipped yet so I
checked the status of my order and it says 4 of the items were "sold
out" and one was "discontinued"??? What the heck is going on, ...
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1 Reply
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Re: Everything out of stock !!!
Hi Ambermua, Sorry for the delay! Due to technical issues, we are
experiencing a processing delay. Our distribution center is working hard
to get the orders out as quickly as possible. The status you ...
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Delayed Order & Sold Out Products
I placed an order on Sephora.ca 2 days ago that has not yet shipped (it
has never taken this long). I just took a look at my order, and 3 out of
the 4 products that I purchased are now listed as "Out ...
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1 Reply
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Re: Delayed Order & Sold Out Products
Hi Brannndi, Sorry for the delay! Due to technical issues, we are
experiencing a processing delay. Our distribution center is working hard
to get the orders out as quickly as possible. The status you ...
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1 Reply
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Re: Favourites Kit
Hi bharvey, Thanks for reaching out to us! Regretfully, we don't have
that information available to us but we suggest staying tuned for
further updates.
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Liquid Lipsticks Sold Out.
I wanted to make a purchase today and include a liquid lipstick, but a
lot of the most popular options are sold out. When will these be
restocked?
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Re: Liquid Lipsticks Sold Out.
Hi bharvey, Which liquid lipsticks were you trying to purchase? If you
haven't done so already, I suggest adding it to your Loves List or
signing up for an email notification on when it comes back into stock.
🙂
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Re: Liquid Lipsticks Sold Out.
Huda Beauty, Sephora Collection Cream Lipstain, Anastasia Beverly Hills.
Ninety percent of colours are sold out.
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2X POINTS ON SKINCARE NOT SHOWING
Hi, I made a skincare purchase yesterday while the 2x points event was
still on. Normally the double points are added within minutes, but in
this case I still haven't been able to see any changes. I would
appreciate any help. Thank you.
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Re: 2X POINTS ON SKINCARE NOT SHOWING
Hi tuffyb, I'm sorry to see you didn't receive the 2x bonus points for
the skincare item you purchased! I've added the bonus points now. Please
log out of your account then log back in to see the update. Thank you!
Always, Danee
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Shipping isn't Worth It.
Ok, so I ordered makeup on January 15th with free 3 day shipping, and
IT'S STILL NOT HERE. It is currently the 24th.It's been 9 days late now.
Shipped with OnTrac (who I've never heard of). Twice now ...
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