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201,076 Posts
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Re: Mini makeover on receipt without my knowledge
Hi @Boymama1216, I apologize for any confusion! Mini Makeovers are free
in stores and if you get one, points will not be deducted from your
Beauty Bank. Our free Mini Makeovers are 15-minute sessions ...
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Re: Mini makeover on receipt without my knowledge
I see, thanks! I guess I’m just confused bc I wasn’t even in the store
for 15 minutes and simply grabbed my items and checked out. No biggie 🙂
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Missing samples
Hi! I received my order on Monday and the package didn’t have any of 3
samples. I know the samples are free and can be out of stock, but I’m
confused that any others samples weren’t including with my order.
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Re: Missing samples
Hi @LadyTiramisu, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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2018 rouge gift
hi there im trying to claim my gift for making it to rouge status for
2018. I tried looking for it at the reward bazaar but nothing shows.
Does it mean it is out of stock and I have to wait till the new year to
get one?
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Re: 2018 rouge gift
Hi @Lulustacey The Rouge welcome/renewal gift should be available.
Please give us a call at 1-877-SEPHORA and a Beauty Advisor will be
happy to assist you in placing your order with it.
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Re: 2018 rouge gift
I made Rouge Jan 2018 and am not seeing anything regarding this in my
account either. I sent an email to CS... I hope someone can help me with
this.
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RE: Re: 2018 rouge gift
I did have this in my rewards bazaar but went to purchase something
today and it was removed from my cart and the bazaar.
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Rookie 1 status
How do you level up past rookie one on this app? I've used it a lot and
consistently spend way too much money and am still a rookie?
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Re: Rookie 1 status
It’s based of number of followers- follow me @maryraina please Balta398
wrote:How do you level up past rookie one on this app? I've used it a
lot and consistently spend way too much money and am still a rookie?
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Re: Rookie 1 status
"Using" the app (without actually posting in Conversations, Gallery, or
a review) and spending money at Sephora has nothing with your Rookie
status 🙂 All of us who were active in the old community we...
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😂 lol. I feel like I'm going to be a Rookie FOREVER! #Ro...
😂 lol. I feel like I'm going to be a Rookie FOREVER! #Rookiesquad4life
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Re: Rookie 1 status
@Balta398 - @veronika23 IS one of the most active members and she is
still a Rookie I! If Veronika hasn't moved, there isn't much hope for
the rest of us! 😄
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Re: Rookie 1 status
So do we follow one another? How does this actually work? I'm super
confused!
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Re: Rookie 1 status
@Titian06 That is the perfect gauge for determining how one moves up the
BIC ladder so to speak!
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Re: Rookie 1 status
@Titian06 You got it for sure! No hope for us, the day that @veronika23
level's up will be a big celebration.
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Re: Rookie 1 status
Ahaha, agreed! Whenever I visit BIC I scroll to the bottom to see the
list of the most active members, to see if @veronika23 has leveled up
yet!
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Re: Rookie 1 status
@Saschattack agreed. Not only is she one of the most active members that
consistently contributes to the forum but she is one of the kindest and
most welcoming individuals on this forum.
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Re: Rookie 1 status
Hi @Balta398 the rookie status depends on your participation in the
community/reviews/beauty board/etc. No one knows how it works. Even the
most active members who were once Hall of Famers are now rookies and
haven't moved.
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Re: Rookie 1 status
Then there must be something up with the online program. I am going into
sephora on Sunday to get some much needed help with stuff because I am
an actual rookie/noob to the whole makeup game/getting i...
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Wrong order received
I recently order a BECCA lipgloss and Stila liquid eyeshadow but I
received a totally different order. I don’t want to spend money on
sending the order back since it’s only a type of serum and would r...
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RE: Wrong order received
I would definitely call customer support directly. If anything, they’ll
probably pay for the shipping to have it go back and resend your order.
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Sephora not honoring Beauty Offers?!
Okay, Sephora, you've been completely messing up my 3 samples for quite
some time. But now you're not even honoring my request for Beauty Offers
(as a VIB member and someone who has placed an order fo...
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Re: Sephora not honoring Beauty Offers?!
Hi @Anonymous, Sorry to hear about this! I'll send you a private message
to assist you. Best, Mali
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Missing Samples
Hi there! I received my recent order yesterday and the 3 free samples I
am supposed to receive with it are not there. What can be done about
this?
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Pending Order
Hey Team, I received an email stating my order shipped last Thursday,
however no shipping details and I can’t track it, can someone pls help!
Thank you!
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RE: Pending Order
Hello, I replied to the email I received but didn’t hear anything back.
Please reship my entire order and advise me if anything else is needed.
Thanks!
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