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201,076 Posts
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Exchange Policy - can you exchange something that you purchased with store credit?
So, I realize that this might be kind of obnoxious, but basically I
returned a bunch of stuff I wasn’t really enjoying and got store credit,
and with that store credit I purchased something that I’m a...
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Re: Exchange Policy - can you exchange something that you purchased with store credit?
Hi mewitthaus, I recommend visiting your local Sephora Store where they
can further assist you with this. If you have specific questions about
your return, I recommend contacting your local Sephora St...
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In Progess-Order
Hey, I placed an order on Monday and it stills says "In Progress". I
ordered it early to have it in time for Valentine's day but it has not
shipped yet. can someone tell me if it will be shipped soon?
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Order cancelled
My orders keep getting cancelled due to a sample bring out of stock, but
I still want my order!!! It's frustrating having to order it again!
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Re: Order cancelled
Hi @amy1292, Sorry to hear about this. I'll send you a private message
to assist you. Best, Mali
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Order Still Pending
Hello! I placed two orders on Feb. 2nd, and as of Feb. 7th they’re both
still ‘pending’. My card hasn’t been charged yet either. I’ve never had
an order take that long to process, so I figured I’d ask...
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Re: Order Still Pending
Hi @AmberNicole99, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Transfer points
When I recently went to purchase some items at Sephora, I didn' have my
Insiders card and was asked for my email. They were not able to find my
information and was asked to provide a new email.Now I h...
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Received my order today with a BKR water bottle, and it's filthy!
I ordered a 32oz BKR water bottle, and it arrived today. The bottle case
is completely filthy and disgusting. Why is there no outside packaging
placed on the bottle? What do I do?
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Re: Received my order today with a BKR water bottle, and it's filthy!
Hi @simplycaren, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Hello I recently ordered 4 deliveries in 10 days and 2 of my package missed samples: one of them has no samples at all!
I really enjoy using samples and sometimes buy ones. When I found out
there is no sample at all or only 1 came out of 3 in the package, it is
so disappointing and I feel super sad... Isn’t there any way that I can
get? Thank you.
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Re: Hello I recently ordered 4 deliveries in 10 days and 2 of my package missed samples: one of them has no samples at all!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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VIB # - link to online account
Hi! I would like assistance on linking my VIB# to my online account.
Thank you!
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Re: VIB # - link to online account
Hi @Anonymous, I would be happy to help with this. Please send me a PM
with your registered email address and Beauty Insider card number so I
can link your accounts for you. Thanks!
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1st Order Status "Unsuccessful Authorization"
I placed my first ever order with Sephora on the 26th of January and
realized today that I still hadn't received a shipping notification, so
I just logged in and found that my order status is Pending ...
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Re: 1st Order Status "Unsuccessful Authorization"
Hi @Anonymous, I'm so sorry for any inconvenience caused! Please send me
a private message with your order number or registered email address so
I can look into this in more detail for you. Thanks!
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Rookie Status haven’t moved!!!
I answer LIVE questions and up to 500+ in support I give... I’m active,
I post and assist in groups and o haven’t moved! I’m actually getting
exhausted and not moving a bit on my status is a bit of a ...
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Re: Rookie Status haven’t moved!!!
Hi @BelleFin, linking you to a similar post regarding ranking >
https://community.sephora.com/t5/Customer-Support/Rookie-1-status/m-p/2911985#M116067.
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When Will My Orders Ship?
I've placed a few orders within the past few days, but none have shipped
yet. I have Flash 2 Day Shipping...Is there a reason my orders are stuck
In Progress?
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Re: When Will My Orders Ship?
Hi @Stefanie0023, my apologies for any delay! If your orders still have
not shipped, please PM me with the order numbers so I can look into this
for you. Thanks!
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play box ?
Is there a way to customize what u get? Like which products u would like
to sample/which brands?
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Re: play box ?
Hi @shelbykinzz, You can fill out your Play! profile under your
subscription in your profile. 🙂 We try to send items as close to your
profile as possible. However, there is no guarantee we can send a...
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Why is my order still pending?
I ordered it on the 2nd and it would be here within 3 days and its now
the 6th. Why is it still pending???
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Re: Why is my order still pending?
Hi @Anonymous I'm sorry for the wait! I will look into this for you and
send you a message with more information.
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Order Still "On its way"
Im having trouble tracking my order. Feb 2nd it was shipped and its Feb
6th already. Help?
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Re: Order Still "On its way"
Hi @Anonymous I will look into this for you and send you a message with
more information.
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Pending Order
Hi,Placed an order several days ago and it still says "Pending". Card
has been charged, so I am wondering when it will ship.Thanks!
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Re: Pending Order
Hi @thesharonl That just means your order is processing. Usually your
order should ship within 1-2 business days. I will look into this for
you and send you a message with more information.
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Personal One on One vs Custom Makeover
I am trying to decide between booking a Personal One on One or a Custom
Makeover. Can anyone tell me the difference between the two? Also, what
is included in both? How far do they take the makeover. ...
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Re: Personal One on One vs Custom Makeover
Hi @Kimberly0531, A Custom Makeover includes a 45 minute full face
makeover by one of our Beauty Advisors. It is typically recommended for
special occasions such as proms, weddings or birthday parties...
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Re: Personal One on One vs Custom Makeover
Thank you for replying. You are the best! In your reply, you mentioned I
"could learn more about our Beauty Services here", however I couldnt see
a link. Am I missing something? Thanks again for all of your help!
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Mini makeover on receipt without my knowledge
Hi y’all, I frequent my local Sephora located inside JCP, and for the
most part, everyone is pretty helpful. A couple weeks ago I called
before stopping in and asked if they had my brow wiz in stock b...
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