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201,187 Posts
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Re: Need to cancel order due to out of stock items; CS rep said call back tomorrow?
Hi @LetItGoElsa, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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why does my order for subculture palette keep getting canceled????
so this happened 3x!! I'm furious! it's like,every time I order the
subculture palette!!! it was on sale for 32$ and along with that I
ordered an urban decay glitter liner and laura mercier powder, go...
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Re: why does my order for subculture palette keep getting canceled????
Hi @Anonymous I'm so sorry to hear about your experience! I will look
into this for you and send you a message with more information.
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My Play Box subscription..
How do you determine who gets which box each month? I have asked
multiple times that you DON'T send me the facial cleansers or masks
because I DON'T use them I've just always had problem free skin. Al...
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Re: My Play Box subscription..
Hi @Anonymous, I wanted to let you know, I responded to your post in our
PLAY! group. 🙂 Our PLAY! team sends items based on the information you
filled out on your profile. Please feel free to send me...
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Weekly Wow
So today I was looking at eye shadow palettes and view that the
anastasia bev. hills eyeshadow palette was on sale. I was going to get
it in stores with my friend tomorrow but it says all deals will e...
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Re: Weekly Wow
Hi @SophiaPriatka, We update our Weekly Wow deals every Thursday! I
highly recommend getting the ABH palette by tonight so you don't miss
out on the deal. Please feel free to private message me if you...
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Customer service&missing items
Horrendous. Will not be ordering online anymore. First time ordering
from sephora and last time. Everything was just thrown in the box
missing samples i picked out. I called about it and got such a tu...
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Re: Customer service&missing items
Hi @Anonymous sorry to hear that! I will send you a PM shortly for more
info.
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Re: Returns
Hi @Sanzi12, You're able to return or exchange new or gently used items
within 60 days (30 in Canada) of the original purchase date along with a
receipt. All store returns are at our store's discretio...
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Third Order no samples
I just received my third order (in a month) today and ALL 3 of them have
been missing samples. What the heck?! I've been a Sephora customer for a
decade now and have NEVER had this happen before! Seri...
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Re: Third Order no samples
Hi @catsey, I sincerely apologize about this. We're currently aware of
our samples issue and we hope to resolve it soon. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Adding points from receipt
I wasn’t asked for my rewards card when i made a purchase yesterday. How
can I get the points on my account from my receipt?
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Re: Adding points from receipt
I had the same problem and would like some points added if possible.
Could someone let me know if they can help? Thanks!
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Re: Adding points from receipt
Hi @Anonymous, Sorry about this! If you haven't yet received assistance,
please send me a photo of your receipt via PM. I'd be happy to add the
points for you 🙂 Bisous, Sian
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Re: Adding points from receipt
SianBT wrote:Hi @JanaiLawson, Sorry about this! If you haven't yet
received assistance, please send me a photo of your receipt via PM. I'd
be happy to add the points for you 🙂 Bisous, SianSianBT wrot...
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Re: Adding points from receipt
Hi @daniellapanebi, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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RE: Adding points from receipt
Call Sephora and give them your receipt info and your account info. They
like to help insiders. I have their number as a contact on my phone and
have been calling them for years, way before I was s BIV.
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My order still processing
I placed an order on 2/11 and it’s still processing, what’s going on?
Can someone look into this?
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Re: My order still processing
Hi @Davis89, I can look into this for you! I'll send you a private
message to assist you. Best, Mali
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Need help combining cards
I am VIB and my son & hubby got me Sephora for V-Day. Yay them! I told
my husband make sure they give my info so it would be credited to my
account. My son couldn’t figure which email was on my accoun...
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Re: Need help combining cards
Hi @krts, I'll send you a private message to assist you with this. 🙂
Best, Mali
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Id like my things!
Okay, for the second time in a row Sephora has not given me all three
samples. In the order before my current one, I got two of the same thing
AND without it being my sample I ordered and I didn’t eve...
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Re: Id like my things!
Hi @Danyon, Sorry to hear that! I'll send you a private message to
assist you. Best, Mali
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Cannot Print a Return Label
I have have a return of 2 items and cannot print a return label. Please
help me with this.
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Re: Cannot Print a Return Label
Hi @Anonymous, sorry about that! To clarify, are you having trouble
starting a return at www.sephora.com/returnlabel ?
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Re: why does my order summary show that my samples were shipped but I didn't revive any of them. This has been happening since I became rouge
Hi @Marie621, sorry to hear that! I'll PM you shortly for more info.
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Wrong shipping address.
I accidentally put in an address that I believe doesn't exist how do I
change it???
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1 Reply
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Re: Wrong shipping address.
Hi @Nessabeauty15, I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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February Rouge promo code
How do I find the Rouge monthly promo codes? I can't sign up (the site
doesn't work on my end) and I haven't been getting any Sephora monthly
email updates. This is so frustrating!
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Re: February Rouge promo code
Hi, @1442. Sorry about all of the site and email issues you're having.
In the meantime, I would recommend following the current promo codes
thread. Active Promo Codes #19: https://community.sephora.co...
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Re: February Rouge promo code
@1442 you may also want to post in customer support - the mods can help
you set up your email settings so you receive the emails
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Re: February Rouge promo code
YAY!!! I got my first email from Sephora with the monthly gift! Woo Hoo!
Many thanks!!!
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Order From 2/9/18 in process
I ordered 2/9/18 with standard shipping and it still has not shipped. It
says in process.This is my first time shopping online with Sephora I
usually go to the store but they are always sold out of my...
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