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200,648 Posts
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Can you return a Sephora US product to a Sephora Canada?
I'm thinking of returning two of the products I bought while in the US
and wondering if I am able to return them in Canada. I don't mind if I
get store credit.
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Re: Can you return a Sephora US product to a Sephora Canada?
Hi @Aaliaa, Please contact the store where you will be making your
return, directly. For more information, please visit
www.sephora.com/returns. Bisous, Sian
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Re: Can you return a Sephora US product to a Sephora Canada?
Thanks @SianBT, I'll give them a call tomorrow.
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sampled product but you don't sell
I went to purchase Rebel Chic from the App and 3 stores and was told it
is not being made and I couldn't buy that shade. Why would you send it
in your Play box when we can't get it. That makes us want to cancel
subscriptions.
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Re: sampled product but you don't sell
Hi @sneakyswife, We currently sell the Sephora Collection Rouge Matte
Lipstick in Rebel Chic, but it is currently out of stock online here >
https://www.sephora.com/product/rouge-matte-lipstick-P40860...
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Re: sampled product but you don't sell
I have done that, but after the 3rd store told me they didn't carry it
and it doesn't even have a spot in the Sephora display I'm discouraged.
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CANT PLACE ORDER
I need help I have tried multiple times to enter ZIP code but it keeps
coming up invalid what can I do to fix this my postal code is 2530 , I
live in Australia and this is super frustrating 😞
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Re: CANT PLACE ORDER
Hi @Anonymous, I will send you a private message is regards to this.
Thanks! Best Wishes, Janean
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Lasership
Any one else had a horrible experience with laser ship ! I dont
understand how a big company like sephora would use this unreliable
service to ship their items ! I have not received my package and it ...
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Re: Lasership
Yes they are the worst carrier service. Sometimes you receive the
package and sometimes not!
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RE: Lasership
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Re: Lasership
I am absolutely done. I will no longer order online from Sephora. I may
do away altogether. 2 weeks ago I ordered a Lila Palette that was lost.
Since last Monday I have placed 3 orders with Sephora th...
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Re: Lasership
Hi dayanac17, I'm sorry to hear you haven't received your package and
thank you for sharing your feedback with us regarding one of our
shipping carriers, Lasership! In reviewing your account, it appea...
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Change my birthday on Sephora
I put the wrong birthday on my account because I wasn't too sure about
the website at first. My real birthday in January 18th, could it be
changed to that?
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Re: Change my birthday on Sephora
Hi @makenna0089! I've updated your birthday to January 18th for you 🙂
Always, Danee
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Unsuccessful Authorization
PLEASE HEEELPI have unsuccessful authorization... but I Received a
message from my bank with a successful transaction for sephora,,, what
should I do now!!!!
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Re: Unsuccessful Authorization
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Re: Unsuccessful Authorization
The address I gave is not for a hotel or a business place,,Plz how
should I deal now ??
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Re: Unsuccessful Authorization
The address I gave is not for a hotel or a business place,,Plz how
should I deal now ??
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Re: color IQ
Hi @Mich57, I am very sorry for the confusion. I will send you a private
message so that I can help with this. Thanks! Best Wishes, Janean
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Different Skin Categories
If anyone at Sephora monitors these boards I have a request, can you
please expand the skin categories and add in Sensitive? Whenever I go to
do a questionnaire on here I am given the choices of Combo...
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Re: Different Skin Categories
Hi @mj65! Thank you so much for your suggestion and feedback regarding
skin type categories! I will gladly forward this to the appropriate
departments so that this can be taken into future consideration 🙂
Thanks again! Always, Danee
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Makeovers
I can not tell you how much I despise the Sephora complementary
makeovers, i.e. the one you get when you become a vib, when you spend a
set amount ect...The makeovers are always so horrible and the ma...
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Re: Makeovers
Hi @Mijaa, I'm so sorry to hear about your makeover experiences! I'm
going to send you a PM to gather a bit more information from you.
Always, Danee
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Re: Can someone help me disable my account???
Hi @leahbu, I apologize I wasn't able to send you a private message. Can
you please send me a private message with your registered email address
so I can assist you with this? Thanks! Always,Danee
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Rewards Points Removed Without Redemption
I just noticed that 100 rewards points were removed from an order I
placed which did NOT include a reward redemption. I used code BBDUO, but
that did not say it would also remove rewards points. Can I...
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Re: Rewards Points Removed Without Redemption
Hi @lasweetvie, I'm sorry to hear 100 points were deducted from your
Beauty Bank! I'll send you a PM to assist you further. Always, Danee
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No samples with online order
This seems to be an ongoing issue. I did not receive any samples with my
order last week and for some in December as well (I thought because of
the holidays). When I did receive samples, they weren’t ...
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Re: No samples with online order
Hi @slee312, I'm really sorry to hear about the issues with your
samples! I'm going to send you a PM to assist you further. Always, Danee
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Is anyone else finding the community on their phone very slow? Or lagging a bit?
I find anytime I post, or like, or change anything through the Sephora
app it’s very slow or unresponsive. For example, I will like someone
else’s look and it will still appear as 0 likes, or I’ll cli...
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Re: Is anyone else finding the community on their phone very slow? Or lagging a bit?
Hi @EmilieAMoradian, I'm sorry to hear about this! Are you currently
using the most up to date version of our App? Sometimes an older version
may run a little slower. Hope this helps! Bisous, Sian
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Re: shipping
Hi @Anonymous, We do not currently ship to Oman. We apologize for any
inconvenience! Bisous, Sian
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Add points
How do I add points after I have purchased items? I wasn’t asked at
checkout for my card.
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Re: Add points
Hi @samdick13, Sorry about that! I'd be happy to assist you with this.
Please send me a PM with a photo of your receipt. Alternatively, please
call us at 1-877-SEPHORA. A Beauty Advisor will gladly assist you with
this! Bisous, Sian
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recent orders not appearing but points accruing
i am not able to view my recent orders since 11/17 on line or on sephora
app.i am gettting points and the stores can see my recent orders, but i
cannot. i have one email and one phone number only.cust...
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