what do I do? need some help

[Kazairavin]

so I bought several things on February 9th and it's now the 23rd. I've contacted the mailing company and asking where it is and they told me they've label my package as lost so they won't go find it. then told me I had to contact Sephora to deal with it. so someone please help figure out how I can either get my money back or get new stuff....

[MaliBT]

Hi @Kazairavin, 

I can look into this for you here. 🙂 I'll send you a private message to assist you. 

Happy Friday, 

Mali 

[Kazairavin]

yes, thank you so very much

[JessLess]

I suggest calling the customer service hotline to have someone assist you directly,...