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200,274 Posts
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Missing points
I made a purchase on 2/15 for $99 and some change. I was given a new
card since the girl said they were unable to scan the one I had in app.
I was fine with that since my previous points had expired. ...
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Re: Missing points
Hi @Anonymous, I am sorry to hear that you have not received your
points. I will send you a PM for further assistance. Best, Zakiya
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visa payment error
Hi! I just open a new account and bought some items.I used my credit
card which is a Visa card of China to pay, but it didnot work. But I can
use this card to pay at Amazon.What's up? Please tell me ASAP, I will
appreciate it.
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1 Reply
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Re: visa payment error
Hi @Anonymous, When using an international credit card, you must enter
the billing address that matches what your financial institution has on
file. If you have not been assisted with this, please sen...
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Shipment in progress
I placed an order yesterday that has yet to be shipped out. One of my
items is now showing that it is out of stock. Does this mean I may not
receive said item? 🙁
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1 Reply
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Re: Shipment in progress
Hi @silenceandblack, I will send you a private message to provide
further assistance. Stay Gorgeous, Penelope
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Return and haven’t received my refund
So I went to sephora 2/13/18 and bought a cologne for my fiancé for
Valentine’s Day but come to find he already has that cologne so I went
back to sephora and went through the whole process of a refun...
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1 Reply
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Re: Return and haven’t received my refund
Hi @Anonymous, Please allow up to 1-7 business days for the refund to
appear. If you have any questions in regards to this, please feel free
to send me a PM. Thank you. 🙂 Best Regards, ❤️ Raquel
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Package Arrived after refund received, but can I exchange any product?
Hello I placed an order and my package didn't show up for 3 weeks.So I
asked customer service and they gave me 100% refund (assuming it was
lost).But my package showed up yesterday. Yes I know at this...
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1 Reply
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Re: Package Arrived after refund received, but can I exchange any product?
Hi @Anonymous, I'm going to send you a PM shortly so I can assist. 🙂
Best Regards, ❤️ Raquel
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My Sephora package never arrived via UPS
I ordered Sephora products with a gift card on February 9th. I expected
the package to arrive February 14th, but it never came. I was home at
the time of expected delivery and was notified about deliv...
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1 Reply
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Re: My Sephora package never arrived via UPS
Hi @Sabrinand, I'm so sorry to hear this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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This should not happen
Within a week this happened.. and Sephora beauty experts could have
cared less
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Re: This should not happen
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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US Affiliate Program
Hey everyone,I want to join the Sephora US affiliate program so I joined
Rakuten marketing, but couldn't find Sephora US under the programs I can
apply to. I only see Sephora BZ and AU when I do a adv...
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1 Reply
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Re: US Affiliate Program
Hi @terekim, Thank you for your interest in the Sephora US Affiliate
Program. You can fill out the registration form here:
https://signup.linkshare.com/publishers/registration/landing?ls-locale=us&hos...
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Free Samples ??
I ordered some makeup and picked out three free samples, and i finally
received it. When I opened it, the makeup I bought was in there, but it
contained none of the free samples ? I don't usually shop...
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Free Samples ??
The past three or four fragrance orders I've made since January (I have
a problem, I know) have not included samples except one. At first I just
thought it was a one time thing and maybe they were out...
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RE: Free Samples ??
This was the reason why I came in here. This is the third time I order
something and choose free samples then when I get my package the free
samples I ordered are missing. Why would you make us choose samples if
you’re not going to send them??
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Re: RE: Free Samples ??
Hi @AnnieCruz, I'm so sorry that samples were missing from your recent
order. Please send me a private message with your order number for
assistance. - Laurie
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1 Reply
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Re: I was missing samples too!
Hi @Mamacitadeaz I'm so sorry that samples were missing from your recent
order. Please send me a private message with your order number for
assistance. Stay Gorgeous, Penelope
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RE: Free Samples ??
Ive noticed that my orders either come without my samples or they swap
them out and don’t put the samples I choose. I imagine they are running
out but it would be nice to know.... there have also been...
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1 Reply
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Re: RE: Free Samples ??
Hi @Alyalikamika, I'm sorry to hear about your ordering experiences! I'm
going to send you a PM to assist you further. Always, Danee
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RE: Free Samples ??
I have placed a few orders recently and they have arrived without my
promo code item or samples. I am missing 1 Caudalie Cru trial size serum
from promo code “premiercru” and 2 free trial size mask fr...
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1 Reply
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Re: RE: Free Samples ??
Hi @Anonymous! I'm sorry to hear these items were missing from your
orders! I'll send you a PM to help. Always, Danee
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Re: Free Samples ??
I just received two orders from Sephora yesterday...not a single sample.
And my promo (the DE Protini Polypeptide Cream) wasn't even in the box.
The whole reason I shop at Sephora (as opposed to other...
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1 Reply
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Re: Free Samples ??
Hi @kemoca, I'm so sorry to hear that! I'm going to send you a PM in
just a moment to help. Always, Danee
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Re: Free Samples ??
I just ordered something for the first time and it just arrived today
but there were no samples in my package either. I am pretty disappointed
since one of my items was out of stock so it got cancelle...
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Re: Free Samples ??
Same here! I just placed my first online order and no samples or the
promo product. I would think they would have a stock pile of samples and
substitute the promo product for something similar. I hope...
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1 Reply
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Re: Free Samples ??
Hi @Emilycharles, I'm so sorry about this! Please send me a private
message with your order number for assistance. - Laurie
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Re: Free Samples ??
Hi @elleroze, I'm so sorry to hear about your ordering experience! Can
you please send me a PM so I can assist you further? Regretfully, I
wasn't able to send you a direct message. Always, Danee
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Re: Free Samples ??
Hi @Anonymous and @KatieKz, I am sorry to hear that you all have not
received your samples. We are aware of this and we are looking into this
situation. If you have not been assisted already, please s...
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RE: Free Samples ??
I would say that 75% of the time I never receive any samples.. and when
I do it's barely ever what I picked.
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Yeah I haven't gotten ANY of my free samples from my last...
Yeah I haven't gotten ANY of my free samples from my last 6 or 7 orders,
there's definitely an issue.
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Re: Yeah I haven't gotten ANY of my free samples from my last...
Hi @mandy12784, I'm so sorry to hear you haven't received any of your
samples! I'm going to send you a PM to assist you further. Always, Danee
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Re: Yeah I haven't gotten ANY of my free samples from my last...
@DaneeBT I didn't got any samples in my for at least 10 purchases in
last couple months, it's been so annoying😞
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Re: Yeah I haven't gotten ANY of my free samples from my last...
Hi @MariaLis, I am very sorry that you have not been receiving your
samples. I will send you a private message so that I can help you with
this. Thanks! Best Wishes, Janean
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VIB Rouge Flash Shipping option doesn't show up
Hello, My VIB rouge flash shipping option doesn't show up as I am trying
to check out with a few items for my order. I only see the "Free -
Standard Ground" option and I am unable to select anything else. Any
idea what's going on ?
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1 Reply
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Re: VIB Rouge Flash Shipping option doesn't show up
Hi @beirut, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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