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Post in Customer Support
lasweetvie
FRESH FACE I Rouge
‎02-25-2018 09:02 AM
‎02-25-2018 09:02 AM

Rewards Points Removed Without Redemption

I just noticed that 100 rewards points were removed from an order I placed which did NOT include a reward redemption.  I used code BBDUO, but that did not say it would also remove rewards points.  Can I get those points added back to my account?  Thanks!

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DaneeBT
MOD Rouge
‎02-25-2018 11:15 AM
‎02-25-2018 11:15 AM

Re: Rewards Points Removed Without Redemption

Hi @lasweetvie,

 

I'm sorry to hear 100 points were deducted from your Beauty Bank! I'll send you a PM to assist you further.

 

Always,

Danee

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  • ‎02-25-2018 09:02 AM
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