Lasership

[dayanac17]

Any one else had a horrible experience with laser ship ! I dont understand how a big company like sephora would use this unreliable service to ship their items ! I have not received my package and it said it was delivered three days ago !!! So annoyed  , i rely on online shopping because i do not have free time to go shopping and now i am all out of my face cleanser and moisturizer ! Im definitely going to order else where. 

[Ria0215]

Yes they are the worst carrier service. Sometimes you receive the package and sometimes not!

[lovesmakeup0210]

I am absolutely done. I will no longer order online from Sephora. I may do away altogether. 2 weeks ago I ordered a Lila Palette that was lost. Since last Monday I have placed 3 orders with Sephora  that were shipped via Lasership. The only one that was received ontime was the one that I paid for 1 day shipping-- and even at that it showed up after 9 p.m. ....I really don' t want to be bothered by a doorbell when I am getting ready for bed. As for the other packages-- one was 3 days late ( it took 5 days to receive a flash order), ordered something else that is now late, and someone sent me something as gift that was supposed to be here yesterday and still not here. -- 3 out of 4 not delivered on time was a fail for me. Not to mention-- they have no delivery vehicles--( at least here-- and they use private vehicles like Amazon) ....the delivery vehicle blocked my driveway-- so no one could get in or out- and left tire marks on my grass. Unreliable and sloppy- been buying for years and never once had these types of issues with UPS, FedEx or even USPS. I'm done.

[DaneeBT]

Hi dayanac17,

I'm sorry to hear you haven't received your package and thank you for sharing your feedback with us regarding one of our shipping carriers, Lasership! In reviewing your account, it appears that one of our representatives recently assisted you with your order. If you have any additional questions or concerns, please send me a private message. I'll also pass this along to the appropriate department for consideration in any future changes regarding shipping. Thank you!

Always,

Danee