recent orders not appearing but points accruing

[ckparis]

i am not able to view my recent orders since 11/17 on line or on sephora app.

i am gettting points and the stores can see my recent orders, but i cannot. i have one email and one phone number only.

customer service never fixes the problem.

please help.

thank you!

[ckparis]

Thank you.

i did not get an email or DM from you.

please advise.

[SianBT]

Hi @ckparis, 

Sorry to hear that! I will attempt to send you a PM now 🙂

Bisous, 

Sian

[MaliBT]

Hi @ckparis, 

I can look into this further for you! I'll send you a private message to assist you. 

Best, 

Mali