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201,176 Posts
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Re: tarte shape tape foundation
I don't know, but Ulta does. @flowerbomb22wrote:Will Sephora carry the
new shape tape foundation from tarte???@flowerbomb22wrote:Will Sephora
carry the new shape tape foundation from tarte???
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Re: tarte shape tape foundation
Hi @flowerbomb22, Sephora will not carry the Tarte Shape Tape
Foundation. We apologize for the inconvenience. Warm Regards, Penelope
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Re: tarte shape tape foundation
Hi Flowerbomb22! I have been wondering this myself, as the original
Shape Tape Concealer is an ULTA exclusive, and have been doing a bit of
research. Bustle recently reported that the Shape Tape Found...
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makes sense!!! guess I'll have to just go to an ULTA! I r...
makes sense!!! guess I'll have to just go to an ULTA! I really want to
try it!
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Re: makes sense!!! guess I'll have to just go to an ULTA! I r...
I searched the same question and it took me here. So glad to see this
here- and being a devoted Sephora shopper, I’m disappointed to once
again find another favorite product is not here. First Stila w...
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Delayed delivery
I placed an order and the estimated delivery date was supposed to be
3/23 by the end of the day. I just checked the tracking and it’s being
held at a different location out of the way and says “held f...
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Re: Delayed delivery
Hi @taynicnab, I'm sorry to hear this! I'll take a look at your tracking
information now, and will send you a private message to assist shortly.
Warm regards, Laurie
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Item left out of order
I emailed about a product that was left out of my order. How long does
it take to get a reply and my product shipped.
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Re: Item left out of order
Hi @Dd0212, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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Points
I was in a Sephora/JCPenney a little over an hour ago. I bought two
items equaling over $52. Usually, by the time I get home(within the
hour), my points from purchase are added to my account. When I g...
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Re: Points
Hi @RedNatural, I took a look further, and I see that the points from
your purchase today have been added to your Beauty Bank. 🙂 Generally,
it may take up to 24 hours for your points to be updated in...
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How do I delete a review?
I accidentally pasted the wrong review onto the Saturday Skin peel gel!
How do I remove this review so I can post the correct one? Thanks!
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Re: How do I delete a review?
Hi @lindsclemen, I deleted your review for you. Please allow up to 24
hours for the review to disappear. Thank you. 🙂 Best Regards, ❤️ Raquel
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Flash 2-day shipping
Why would they send out my newest order on a 4- day shipping process
when I clearly have Flash 2-day shipping? Also they sent out a email
stating they sent out my Play box then a hour later I got a em...
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Re: Flash 2-day shipping
Hi @Anonymous and @NinaNee, I am so sorry to hear this! I will send both
of you a PM for further assistance. Best, Zakiya
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Re: Flash 2-day shipping
Just signed up for the Flash 2 Day Shipping and also am pretty
disappointed. I placed my order on Tuesday night and was supposed to
receive it today. My order is still in Kentucky. I'm in California. ...
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Re: Flash 2-day shipping
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
PM shortly 🙂 Best Regards, ❤️ Raquel
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I haven't recieved a pm from you on anything further abou...
I haven't recieved a pm from you on anything further about this issue.
Thank you
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Flash 2-day shipping
I have flash 2 day shipping too. I placed an order yesterday morning and
I won't be getting it til Monday. Doesn't make any sense. Why are we
paying for flash when we can't even get 2 day shipping. I ...
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Re: Flash 2-day shipping
Hi @NinaNee, I'm so sorry for any confusion. With Flash, orders placed
Monday – Friday placed by 3:00pm PT will arrive two business days from
shipment. Please send me a private message if I can help with anything
else. All my best, Megan
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Color IQ Number
What is the Color IQ number in my profile, and how do I determine mine?
Not sure how to fill that out. Thank you!
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Re: Color IQ Number
Hi @ShayGlo, Wow! You have great skin and I love that lip color! 🙂 To
find your Color IQ I would go to our Color IQ page on the site here >
http://seph.me/2mCIK89. Scroll down to find the brand you a...
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Loves List Format and website issues
Hello - I came into my loves list to see what I wanted to buy from the
VIB sale this year. What the heck happened? Why can we no longer see it
in grid format? I know that the loves list wasn't the bes...
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Re: Loves List Format and website issues
Hi @prettyhappylife, I'm sorry for any trouble in utilizing the Loves
List, and truly appreciate your feedback. I'll forward this feedback to
the appropriate team for additional review and future consideration.
Thank you! Best regards, Laurie
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Re: Loves List Format and website issues
Ditto - I definitely miss the grid format. It takes so long to load my
entire loves list now and then I have to scroll all over the place. I
also really miss the beauty Q&A section on product pages an...
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Re: Loves List Format and website issues
I agree 100%. I relied so heavily on my Loves list that it makes me not
want to shop at Sephora anymore. I had pages upon pages on my list, and
now I can't see even half of them. I emailed support and...
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Order not shipped
I am concerned about my order #. Four or five other orders I have placed
recently have been canceled because you sold me an item that wasn’t in
stock. Has that happened yet again?
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Re: Order not shipped
Hi @melooh, I'm sorry to hear about your ordering experiences! I'll take
a look at your order then send you a PM. Always,Danee
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Mail in Return - No receipt
I need to return an item and I no longer have the receipt because I
threw it out with the box. Totally my fault but I can't keep track of
paper in my house! Is there a way to print a receipt from my o...
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Re: Mail in Return - No receipt
Hi @annalulu! If you purchased the item online, you can print the Order
Invoice directly on your account! Simply log into your account, hover
your mouse over "Hi, (your name)" in the top right corner,...
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How do I cancel/modify my order?!
Hello! I just placed an order, but forgot to add one thing that's really
important to me..Is there any chance I can modify/ cancel my order?
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Re: How do I cancel/modify my order?!
Hi @nezhnikova, Regretfully, we are unable to modify orders once they
have been placed. I'm sorry about that! Additionally, I checked the
status of your order and it doesn't look like we're able to ca...
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Awful Customer Service at Sephora Southdale in MN
I was really happy that Sephora started carrying The Ordinary. I ordered
a couple of things online. I used the primer once and it was awful. By
the time I got around to returning it, it had been about...
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Re: Awful Customer Service at Sephora Southdale in MN
Hi @eastwestmess, I'm truly sorry to hear about your experience with
your return! I'm going to send you a PM to assist you. Always, Danee
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Return policy
I buy the foundation before couple months.. I throw the receipts as
well.. I used that foundation just twice and I don’t like it. Does
anyone know that I am able to return that product or not?
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Re: Return policy
Hi @Anonymous, I'm sorry to hear you're not satisfied with the
foundation you purchased! If you do not have your receipt, your
transaction may be able to be verified if you present your credit or
debi...
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