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Post in Customer Support
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RedNatural
FRESH FACE V Rouge
‎03-25-2018 01:55 PM
‎03-25-2018 01:55 PM

Points

I was in a Sephora/JCPenney a little over an hour ago. I bought two items equaling over $52. Usually, by the time I get home(within the hour), my points from purchase are added to my account. When I got home today, they were not added. Is this normal for others? 

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LaurieBT
MOD Rouge
‎03-25-2018 05:11 PM
‎03-25-2018 05:11 PM

Re: Points

Hi @RedNatural,

 

I took a look further, and I see that the points from your purchase today have been added to your Beauty Bank. 🙂 Generally, it may take up to 24 hours for your points to be updated in your account. If any further assistance is needed, please send me a private message. Thank you!

 

Warm regards,

Laurie

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  • ‎03-25-2018 01:55 PM
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