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201,187 Posts
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I DIDNT RECEIVE MY POINTS FOR A PURCHASE
I went into the store a couple weeks ago and gave her my info but she
said it wasn't going through and said for me to call to get my points. I
called and there wasn't an option for account/points issues. How do I
get my points?
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Re: I DIDNT RECEIVE MY POINTS FOR A PURCHASE
Hi @Shmoney, I'm sorry to hear you didn't receive points for your
purchase! I'll send you a pm in just a moment to help. Always, Danee
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Virtual Visa Debit
Hi 🙂 I am trying to pay for my order with my Virtual Visa Debit card
and it keeps telling me to check my information (CVV, card number and
expiration date) but everything is right. What should I do so that I can
place my order?
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Gift Card Shows $0 Balance
Just went to place an order and I have two gift cards one for $100 and
one for $25. When I went to check out I had an error message and after I
refreshed my gift cards are now showing a $0 balance eve...
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Re: Gift Card Shows $0 Balance
Hi @Anonymous, I'm sorry to hear about this! I'm going to send you a PM
to obtain a bit more information. Always, Danee
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Re: restock??
Hi @Anonymous 🙂 I'm sorry we don't have an estimated restock date for
the Sunset Eyeshadow Palette at this time. But please be sure to sign up
for the email alert on the product page to be notified a...
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Sephora.com return
I ordered foundation and concealer online earlier this month. I tried it
at home and it's way too dark. Can I exchange my items in store...if I
tried it once? Also how long do I have to make the return?
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Re: Sephora.com return
Hi @GoldenMisses! I'm sorry to hear the foundation and concealer you
purchased aren't working out for you! You are welcome to exchange them
at your local Sephora store but please be sure to bring your...
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RE: Sephora.com return
I'm almost 100% certain that you can take things back to Sephora even if
they're open; I think it's just that more than half can't be used.
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NEWFAVE samples
With the NEWFAVE promo code, do I get to pick my shades or do I just get
sent random ones?
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Re: NEWFAVE samples
Hi @Anonymous, You won't be able to pick your shades using the promotion
code, NEWFAVE, however, the Foundation Sample Set comes with a variety
of different shades! Always, Danee
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Wrong shipping adress
I just ordered something but I realized I put in the wrong shipping
adress. What should I do?
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Re: Wrong shipping adress
Hi @taraav, I'm sorry to hear that! I'll send you a PM to assist you
further. Always,Danee
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Two Accounts
Hello,I just realized that I have two accounts. The email I use for my
main account is being deleted so I wanted to switch it to my other email
but I seem to already have an account for that one. I do...
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Re: Two Accounts
Hi @Anonymous, I can help with this. 🙂 I'll send you a PM shortly
requesting your registered email address(es). Best, Laurie
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gift card
I'm trying to use a gift card from Christmas and the phone line tells me
it needs to be activated. how do I do That?
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Re: Beauty insider
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Edit or remove post
I just posted a review on the Saturday hydrating sheet mask. I need to
edit but not do not see an option to do so. I forgot to mention a few
things that just came to mind. I need to post this review o...
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Re: Edit or remove post
Hi @supernaturalgrl, I've removed your review for you. Please allow up
to 24 hours for the review to disappear. Thank you. 🙂 Best Regards,❤️
Raquel
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I didn’t receive points for my purchase 😭
I went into Sephora and forgot my card so I provided her with my info
and I didn’t pop up in the system. Is there a way I can receive points
for my purchase ?
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Re: I didn’t receive points for my purchase 😭
Hi @Anonymous, Please send me a private message with a copy of your
receipt and I will manually add your points. Stay Gorgeous, Penelope
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RE: Re: I didn’t receive points for my purchase 😭
Sorry I just saw you replied but I also used to play passes with this
purchase you can see they were scanned
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Re: RE: Re: I didn’t receive points for my purchase 😭
Hi @Anonymous, I took your receipt out for security purposes.
@PenelopeBT is out of the office today. I'll be sending you a PM shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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Color iq
How do I find my color iq by the foundation I was recommended ...My
color IQ number wasn’t saved when I was matched
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Re: Color iq
Hi @QueenWhitM, I will send you a private message so that I can help
with this. Thanks! Best Wishes, Janean
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Starting Conversations on Laptop
@KatieBT Whenever I click to start a conversation or reply on laptop I’m
thrown into an endless loop of the page refreshing, it flashes up with
no advertisement banner less than a second later refresh...
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Re: Starting Conversations on Laptop
@CheerMomma that sounds very frustrating, thanks for making me aware.
Which browser are you using? Have you cleared your cookies? If not
please clear them and let me know if you continue to see this issue.
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Purchase History Incorrect
Hi there. I just checked my purchase history and a majority of the
purchase dates are incorrect. I bought 2 items on Sunday and they have
two different dates of purchase. I also have some Fenty items ...
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Re: Purchase History Incorrect
Hi @YogaGirl614, I'm sorry to hear about this! I'm going to send you a
PM in just a moment to help. Always, Danee
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Shipping
I’ve ordered a lot this week, and some orders say shipped and an
estimated day I will get them. Then I have orders between them that
don’t say anything or have a tracking number... it wouldn’t bother ...
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Re: Shipping
Hi @jaykay3714, I'll be happy to look into this for you! I'll send you a
PM shortly! Always, Danee
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Suggestion for a Group
So I went to one of the new "Sephora Stands" classes for the Trans/GNC
community and was really impressed, so I joined (spent way too much
money, lol) and came to this community and thought that it mi...
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Re: Suggestion for a Group
Hi @Anonymous! This is a great suggestion 🙂 I'll gladly forward this to
the appropriate team so that this can be taken into consideration when
we add new groups to BIC! Always, Danee
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