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201,185 Posts
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Re: Order not shipped
Hi @melooh, I'm sorry to hear about your ordering experiences! I'll take
a look at your order then send you a PM. Always,Danee
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Mail in Return - No receipt
I need to return an item and I no longer have the receipt because I
threw it out with the box. Totally my fault but I can't keep track of
paper in my house! Is there a way to print a receipt from my o...
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Re: Mail in Return - No receipt
Hi @annalulu! If you purchased the item online, you can print the Order
Invoice directly on your account! Simply log into your account, hover
your mouse over "Hi, (your name)" in the top right corner,...
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How do I cancel/modify my order?!
Hello! I just placed an order, but forgot to add one thing that's really
important to me..Is there any chance I can modify/ cancel my order?
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Re: How do I cancel/modify my order?!
Hi @nezhnikova, Regretfully, we are unable to modify orders once they
have been placed. I'm sorry about that! Additionally, I checked the
status of your order and it doesn't look like we're able to ca...
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Awful Customer Service at Sephora Southdale in MN
I was really happy that Sephora started carrying The Ordinary. I ordered
a couple of things online. I used the primer once and it was awful. By
the time I got around to returning it, it had been about...
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Re: Awful Customer Service at Sephora Southdale in MN
Hi @eastwestmess, I'm truly sorry to hear about your experience with
your return! I'm going to send you a PM to assist you. Always, Danee
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Return policy
I buy the foundation before couple months.. I throw the receipts as
well.. I used that foundation just twice and I don’t like it. Does
anyone know that I am able to return that product or not?
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Re: Return policy
Hi @Anonymous, I'm sorry to hear you're not satisfied with the
foundation you purchased! If you do not have your receipt, your
transaction may be able to be verified if you present your credit or
debi...
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Can I buy tarte Be a Mermaid & Make Waves Eyeshadow Palette at Vancouver
Can I buy Tarte "Be a Mermaid & Make Waves Eyeshadow Palette at
Vancouver offline shop or Seattle offline shop?
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Re: Can I buy tarte Be a Mermaid & Make Waves Eyeshadow Palette at Vancouver
Hi @Anonymous, I recommend contacting your local Sephora store to check
if they have this item available! Shown below is the contact information
for our SiJCP Vancouver store. Vancouver Mall 8900 NE V...
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Ontrac - Packages did not show up
I made two orders on 3/9, one order on 3/15. The order on 3/15 was
delivered on 3/20 by UPS (I got emails from UPS updating my tracking).
The two orders on 3/9 (came with 3 deluxe size lipsticks) said...
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Re: Ontrac - Packages did not show up
Hi @ngqTran, I'm really sorry to hear you didn't receive your orders
that were placed on 3/14! But I'm glad one of our representatives was
able to resolve the issue for you. I appreciate your feedback...
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total VIB points
Where can I find my YTD total for my VIB Rouge points. On the Sephora
app, I can see my total available points, but I'm trying to find the
running total for 2018. Thanks.
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Unsuccessful Authorization Order
I just placed an order for 53$ And it says it has been cancelled because
of unsuccessful authorization order?? But then why money was charged
from my credit card?
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1 Reply
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Re: Unsuccessful Authorization Order
Hi @YellowArabella, You will not be charged for any cancelled orders.
Any pending authorizations you see are just holds and these temporary
holds should have been removed already. If not, these will f...
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Deleting old BI accounts
I have an old account that needs deleted. Can someone help me. It has no
points or anything, just want to close it out.
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Re: Deleting old BI accounts
Hi @Anonymous, I'll send you a private message to assist you. 🙂 Best,
Mali
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RE: Customer service
Hi i was jw something .. i just made vib and was told coupons come along
with that .. is this true ?
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Re: Customer service
Hi @lauren4795 It looks like you have been assisted via email. If you
have further questions, please send me a PM.
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Billing Address
How can i change my billing address? My orders keep being canceled b/c
it has my old address.
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YSL Touche-Eclat all-in-glow foundation
Hi, Will this new foundation ( YSL Touche-Eclat all-in-glow foundation)
be sold at Sephora? They don’t have it at my local store and it is not
available on the website!
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Re: YSL Touche-Eclat all-in-glow foundation
Hi @VeroFR It is currently available online! Store availability may
vary, so I'd recommend contacting your store directly for more
information.
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How do I delete a review I posted?
I received a product from influenster and posted a review and forgot to
say it was complimentary and pictures but I can’t delete it and repost a
better one. How do I do that??
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Re: How do I delete a review I posted?
Hi @osborne I have removed the review for you and you should see it come
down within 24 hours.
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I am having trouble updating my VIB Rouge card to my account
I really need help updating my VIB ROUGE card to my online account.
please, and thank you.
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Re: I am having trouble updating my VIB Rouge card to my account
Hi @Anonymous I will send you a message to help with this.
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Defeated Customer in need of a GOOD SUPERVISOR
Dear Sephora Management: 3/23/18 Normally I write to companies when I
have praise to give but sadly this is coming to you out of sheer and
utter frustration. I have never felt so bullied or mistreated...
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Re: Defeated Customer in need of a GOOD SUPERVISOR
Hi @tracer121, I'm truly sorry to hear about your experience! I
requested to have someone from our Corporate Concierge to reach out to
you directly. You should receive an email shortly. Always, Danee
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1 Reply
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Re: Defeated Customer in need of a GOOD SUPERVISOR
@DaneeBTwrote:Hi @tracer121, I'm truly sorry to hear about your
experience! I requested to have someone from our Corporate Concierge to
reach out to you directly. You should receive an email shortly. ...
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Naked pallet
I’m shopping on the app and it says that the original UD Naked eye
shadow pallet is on sale for $19, but when I add it to my basket it says
$54. I’m kind of confused whether it’s actually on sale or not.
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Re: Naked pallet
@Tace13, The Naked Basics palette is the one that is on sale for $19USD.
I hope that this helps!
https://www.sephora.com/product/naked-basics-palette-P376213?skuId=1458157&icid2=products%20grid:p376213
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Order cancellation
Hello I need to cancel the order, the shipping adress is wrong I placed
it minutes ago Help!!!
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Delivery?
I'm quite confused about the delivery for my recent order. It says in my
delivery tracker page that the order is "Arrived at final servicing
faculty", "Loaded onto vehicle" and "Out for delivery for r...
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