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201,088 Posts
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Re: free samples.
I haven't received any either in the past few boxes. I always add them
at checkout but never get anything.
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Re: Samples
Hi @Anonymous, You are welcome to choose up to 3 samples for online
orders! To view the current samples, please visit the site here >
http://www.sephora.com/free-beauty-samples. You can also have a Ca...
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how can i delete my sephora account?
i forgot i had this one and made another one, and now i don't need this
account. can someone help me delete this account?
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Re: how can i delete my sephora account?
Hi wongsamanthaaaa, I'm sending you a PM to assist you further! Always,
Danee
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Re: how can i delete my sephora account?
I have the same situation on my hands and would love it if someone could
help me as well. Take care.
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Re: how can i delete my sephora account?
Hi @mariahmeilleur, I'll send you a private message shortly to assist.
🙂 Best regards, Laurie
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Re: how can i delete my sephora account?
Hi @Anonymous, I'll send you a private message to assist you. 🙂 Happy
Friday, Mali
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Re: how can i delete my sephora account?
Hey can you help me too i have the same problem and i want to delete my
account
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Re: how can i delete my sephora account?
Hi @Anonymous, I'll send you a private message now. 🙂 - Laurie
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beauty supplies
hello im from the Caribbean im trying to get insight on how to purchase
supplies in abundance what is the best way to go about this
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Re: beauty supplies
Hi @Anonymous At this time, we currently do not offer wholesale
distribution or pricing.
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Product spilled
I ordered my skii facial essence. When I opened the package the entire
product was spilled. The bottle wasn't even sealed and the cap was
loosely closed. I also didnt receive any of the gift and sampl...
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Re: Product spilled
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Help :(
I have a problem and I really need some help. I recently bought some
drunk elephant baby facial. When I got I didn't get to use it for a
week... When I went to use it the pump did not work at all and ...
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Re: Help :(
Hi @jaykay3714, I responded to the PM you sent me in regards to this. 🙂
Best Regards,❤️ Raquel
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Order Cancellation
I accidentally chose the wrong credit card to place an online order and
used my mother's by mistake and need to cancel that order ASAP!!!
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Re: Order Cancellation
Hi @StellaJade, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Missing VIB Rouge gift from order.
I placed an online order on the 18th and it included the Urban Decay VIB
Rouge gift set. The gift set is listed on my invoice but I received a
lipstories Sephora card instead? Quite disheartening beca...
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Re: Missing VIB Rouge gift from order.
@jcat2121, I am truly sorry to hear that promo was missing from your
order. I am sending you a message.
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Havent gotten my product
I ordered the Urban Decay Drop Shot on the 10th and it's now the 21st. I
wanted to see why it's taking so long? I live in california
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Re: Havent gotten my product
@marbols123, I am going to look into this and I'll be sending you a
message momentarily.
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Re: I saw that my points changed
Hi @igobygota, I will send you a private message with more information.
Thanks! Best Wishes, Janean
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Why is my order still pending?
I placed an order on Saturday. We are now 4 days later And the order is
still processing. Why is it taking so long? Shopping online is supposed
to be convenient but I would have driven the 20 minutes ...
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Re: Why is my order still pending?
Hi @RalsB, I'm sorry about this! I'll take a look at your order, and
will send you a private message to assist shortly. Best regards, Laurie
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Missing Samples??
I recently placed an order to take advantage of the 5 luxe samples
promotion and when the package arrived today I was disappointed to find
that I hadn't received any samples AT ALL. When I checked my ...
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Re: Missing Samples??
Hi @Meilou, I'm sorry that your samples were missing! I'll take a look
now, and I'll send you a private message to assist shortly. Warm
regards, Laurie
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It says my package it’s been delivered but it’s not !
I already send An email but it answer with an automatic message, I have
no idea what happen with the package and I’m pretty sure no one stole
it.
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Re: It says my package it’s been delivered but it’s not !
Hi @paulinatrevino, I'm sorry to hear this! I'll take a look, and I will
send you a private message shortly to assist. Best, Laurie
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Re: Why is there no sale section in Sephora stores??
Hi @jromo, Generally speaking, sale items are available online and
in-store while supplies last. I recommend contacting your local Sephora
store directly for information regarding sale items in-store. I hope
this helps! Best regards, Laurie
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cancel the order
Hi!!! I placed an order and realized that it would be shipped the 26th,
my plane leaves the 25th, since I DON'T live in the USA I need an
immediate order cancellation! Please help.
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Re: cancel the order
Hi @Anonymous, I am sorry to hear this! So you are aware, we are unable
to cancel or modify orders once they have been placed and we apologize
for the inconvenience this may cause. I will send you a P...
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Re: cancel the order
Hi @Anonymous, I removed your order number for security purposes, and
I'll send you a private message to assist shortly. Best, Laurie
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ABH DIPBROW cracked
Hi everyone, I just received the ABH Dipbrow Pomade today I ordered
online. But it is cracked when I opened it. The crack is around the side
of the container. Is that natural? Can I just go to a Sepho...
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Re: ABH DIPBROW cracked
@ZiYuH, I am sorry that your item arrived in that type of condition. I
am sending you a message now!
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