Awful Customer Service at Sephora Southdale in MN

[eastwestmess]

I was really happy that Sephora started carrying The Ordinary. I ordered a couple of things online. I used the primer once and it was awful. By the time I got around to returning it, it had been about a month, and the girl at the cashier opens the tube, hold it upside down and tries to squeeze it out. The tube wasn't filled to top, and I had only used it once, but she gives me this look. I calmly explain, "I've literally once used it once," and she just continues giving me a dirty look, calls someone else over, and even after getting the okay to continue returning it, proceeds to look me up and down. It was really humiliating and I was on the verge of tears. I had bought my order with Paypal, so I could only get credit merchandise anyway. It wasn't cash I was putting in my pocket. I've returned things to Sephora before, but this was the first time I have felt so shameful. The cashier then proceeds to talk about me over her headset, as I'm standing there waiting for the return to process. If you're a person of color, skip out on this location and go to MOA instead.

[DaneeBT]

Hi @eastwestmess,

I'm truly sorry to hear about your experience with your return! I'm going to send you a PM to assist you.

Always,

Danee