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Post in Customer Support
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Anonymous Insider
‎03-28-2018 01:40 PM
‎03-28-2018 01:40 PM

Is anyone else not receiving everything they purchased?

I purchased a few items and I got to get 3 samples items that just didn’t come when I looked at the delivery information it said it was in the package, and clearly not there.
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3 Replies
Anonymous Insider
‎03-29-2018 04:11 AM
‎03-29-2018 04:11 AM

Is anyone else not receiving everything they purchased?

This keeps happening to me too!
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1 Reply
RaquelBT
ALUM II Insider
‎03-29-2018 09:39 AM
‎03-29-2018 09:39 AM

Re: Is anyone else not receiving everything they purchased?

Hi @Anonymous,

 

I sincerely apologize about this. I'll be sending you a PM shortly to assist. 🙂

 

Best Regards,

 

❤️ Raquel

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melissabt
ALUM I Insider
‎03-28-2018 02:35 PM
‎03-28-2018 02:35 PM

Re: Is anyone else not receiving everything they purchased?

@Anonymous,

 

I am sorry to hear that samples were missing from your order. I am sending you a message now!

❤️ Melissa
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3 Replies
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  • ‎03-28-2018 01:40 PM
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