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200,354 Posts
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Re: Free Samples?
Hi @xjuliaann, I'm so sorry if you have received substitutions in place
of your selected samples. Substitutions will be made for samples that
are unavailable at the time of order fulfillment, and I tr...
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Beauty Insider Rewards Bazaar Item was canceled from order - BUT still in stock?
I placed an order earlier today, March 10. One of the items I attempted
to add to my purchase was the 250 point Versace - Dylan Blue. I just got
an email informing me that this item has been canceled ...
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Re: Beauty Insider Rewards Bazaar Item was canceled from order - BUT still in stock?
Hi @Xabber, I'm so sorry about this. I will take a look now, and will
send you a private message to assist shortly. Warm regards, Laurie
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How to redeem points from receipt?
My mother purchased something for me, and forgot my email when they
asked for it. I have the receipt, is there any way to redeem my points?
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Re: How to redeem points from receipt?
Hi @xjuliaann, I'm going to send you a PM in just a moment 🙂
Always,Danee
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Order cancelled?
Hello, I placed an order yesterday and today I received an email saying
that it was cancelled for "my own security and protection". This is
really annoying as I am trying to get some of the items in t...
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Re: Order cancelled?
Hi @Anonymous, I'm sorry your order has been cancelled! I will send you
a pm to help. Always,Danee
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How do I redeem points from a receipt?
I made a purchase at Sephora and forgot to tell the lady my email. How
do I redeem my points from the receipt?
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Re: How do I redeem points from a receipt?
Hi @Anonymous, I'll send you a private message to help! Always, Danee
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Anastasia lip gloss
I don't know if I just got a bad tube or if all of them are like this...
but it smelled horrible. It's like someone tried to bake a cake with
rancid chemicals. I've tried it a few times over the past ...
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Re: Anastasia lip gloss
Hi @xSinnocent! I'm sorry for the condition of the lip gloss you
purchased! I'm going to send you a PM in just a moment. Always,Danee
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Why are my points not reflecting recent purchases?
I made two purchases on 3/9 and 3/10 plus redeemed my 50 Sephora play
points and I don't see that reflected on my BI account. .
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Re: Why are my points not reflecting recent purchases?
Hi @Daenique, I'm sorry to hear you didn't receive your points! I'll
send you a private message to assist you. Always, Danee
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Need help merging accounts
I need help merging accounts. I have this one with an email, but when I
go into the store, I have one with my phone number. I would love to get
it all in one... Please tell me how this can be done... Thank you!
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Could you check out delivery status?
Hello! I ordered by flash shipping through Sephora on Mar 10. Could you
please check the delivery date? It’s my mother’s b-day gift and need to
receive until Tue night! Here is my order no. . It would be great to
hear from you! Thank you!
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Re: Could you check out delivery status?
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thank you. Best Wishes, Janean
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Lost package?
Hi, I have purchased an order (paid with expedited delivery costs),
which said it has been delivered to my hotel on 7 March for my arrival
in NYC on 9 March. Order number # But I just checked with our...
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Re: Lost package?
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thank you. Best Wishes, Janean
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Unsuccessful Authorization
Hi, I placed my order yesterday, but today it shows Unsuccessful
Authorization. I’ve already paid. What can I do? Can I get my money
back?
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1 Reply
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Re: Unsuccessful Authorization
Hi @Anonymous, I am very sorry about that! I will send you a private
message so that I can assist you with this. Thanks! Best Wishes, Janean
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Cruelty Free
I'm a big supporter of cruelty free makeup, but it can be laborious to
go through the list of brands and check/uncheck each brand after having
to do a healthy amount of research. I would love a cruelty free category
to peruse!
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Re: Cruelty Free
Hi @Anonymous, Thank you for bringing this to our attention. Your
feedback is really valuable. We are aware that a significant portion of
our clients are looking for cruelty free products that are not...
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RE: Re: Cruelty Free
Thank you! I've got a few of Tarte and Tatcha products as well as Milk
Cosmetics and a few others.
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Re: Maycoop
Hi @kw123, Sephora no longer carries May Coop Raw Sauce at this time.
Stay Gorgeous, Penelope
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billing
I just looked on my bank account and I was charged for something I
didn't even purchase its a 25 dollar purchase.
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Re: billing
Hi @Katiegrace0217 It looks like you have been assisted with this by
phone. If you have need further assistance, please send me a PM.
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Help - Points
I made a purchase yesterday afternoon at a Sephora in JC Penneys and I
gave them my card to scan but the points haven't appeared in in my
account.
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Re: Help - Points
Hi @LadyStark1 It can take up to 48 hours for purchases made in our
stores inside JCPenney to post to your account. If you don't see it post
to your account within 48 hours, please send me a PM with a picture of
the receipt.
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Clinique intense black liner- just used once
I know it will sound silly, but I have used my roll on liner only once
and it seems like it’s finish already. Am I rolling it in wrongdirection
or what. I have been using roll on liner like forever an...
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Re: Clinique intense black liner- just used once
@NehaShokeen, Oh no! Was your purchase made in store or online?
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Re: RE: Re: Clinique intense black liner- just used once
Hi @NehaShokeen, Please bring this item and your receipt to any Sephora
store location for a return or exchange. If I can help with anything
else, please send me a private message. All my best, Megan
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No make-up
I've been trying to get samples of Fenty foundation;however every time
that I've been to the store they do not have any to color match me with.
How can I get samples?
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Re: No make-up
Hi @shine81, I'm sorry to hear that you have been so far unsuccessful in
receiving a color match for the Fenty foundation. I recommend contacting
your local store directly before making a visit to con...
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Unable to place order
For the last week or so I have been unable to place an order on the
Sephora website. When I checkout, I don't get the option to actually
complete the transaction and place the order. As Im UK based, I...
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Re: Unable to place order
I have the same problem last week when I tried to place an order then it
was just cancelled.
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