Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,501 Posts
Post | Hearts | Replies |
|---|---|---|
|
NO DELIVERY
Okay so. I bought two day shipping and its nearly 5 days. The day it was
suppose to arrive i got a call from UPS asking for directions on how to
get to me now I know its tricky getting to where i live...
0
4
| 0 Hearts |
4 Replies
|
|
RE: NO DELIVERY
That always happens I order a lot. Just now placed an order on Sunday
and it’s says delivery very for Thursday I’m 2 day would be Tuesday
there are no perks for VIB members I feel like. I have never gotten
anything in 2 days.
0
0
| 0 Hearts |
0 Replies
|
|
Re: NO DELIVERY
I would google UPS to find the location closest to you or call the 1-800
number to talk to a Rep.
0
2
| 0 Hearts |
2 Replies
|
|
Re: NO DELIVERY
I tried they are not helping me and my shipper gave me the wrong
tracking number. The number she gave me to call hasn't been answered its
been over too weeks and i spend over 100$ so am i not getting my things
nor my money?
0
1
| 0 Hearts |
1 Reply
|
|
Re: NO DELIVERY
Depending on how you made the purchase you may want to contact your bank
to fight the charges. It sounds like a reverse implementation of the
PayPal shipping fraud. I would continue to try to reach ou...
0
0
| 0 Hearts |
0 Replies
|
|
Rude Employee
I went to the Sephora Store inside JCPenney in Marlbrough, and I was so
disappointed with the Customer Service. My mom and I asked for help
matching a foundation to her skin, and the girl didn't want to help.
Please fix this issue Sephora.
1
2
| 1 Hearts |
2 Replies
|
|
Re: Rude Employee
Hi @Angelgaga23, I'm so sorry to hear about your store experience!
Please send me a PM with the store location you visited, the date of
your visit and your best contact information so I can best assist you.
Thanks!
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Beauty Insider Card
hi. how do I link my beauty insider card that I got in store to my
online account?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Beauty Insider Card
Hi @Anonymous, I would be happy to help with this! Please send me a PM
with your Beauty Insider card number and registered email address so I
can link these for you. Thanks!
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Why is my order still pending?
I placed an order 2 days ago and I don't know why it still says it is
pending? It's never taken this long in the past so I'm just wondering
what's going on because I really want this order to get to me on time
0
1
| 0 Hearts |
1 Reply
|
|
Re: Why is my order still pending?
Hi @SarahMC445, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
No deluxe sample
I picked out the Dior youth moisturizer for my beauty offer since I
spent more than $25 and the next day I got an email saying Sephora is
out and canceled the item. Yet still a week later and it's sti...
0
2
| 0 Hearts |
2 Replies
|
|
RE: No deluxe sample
In case anyone reads this thread Sephora made this right!!! They are
shipping the deluxe sample that was canceled. Thank you so much
Sephora!!!
0
0
| 0 Hearts |
0 Replies
|
|
Re: No deluxe sample
Hi @Amandamomof3, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
I JUST Placed an order, sending it to the wrong address, but no cancel button?
As soon as I saw the shipping information was incorrect on the confirmed
order page, I realized it was using my old house address which I do not
live at anymore. But I can't find anywhere on the websi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I JUST Placed an order, sending it to the wrong address, but no cancel button?
Hi @valedixit, I am sorry to hear that you package is being shipped to
the incorrect address! If you have not been assisted with this, please
send me a PM with your order number and updated shipping address for
further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Order still in progress
I ordered online on March 8th, and still hasn’t shipped. If I had known
it would take this long I would not have ordered from here. What is the
standard processing time for packages and when should I expect my
package to finally ship??
1
2
| 1 Hearts |
2 Replies
|
|
Re: Order still in progress
Hi @CaseS94 and @missesgarrison, I am so sorry to hear this! I will send
you both a PM for further assistance. Please note that all personal
information mentioned in this post has been removed for your security.
Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Re: Order still in progress
Going through the same thing but i ordered on the 7th my packages always
took a day to shipThis make me not want to shop online anymore
0
0
| 0 Hearts |
0 Replies
|
|
More issues with the samples...
Once again Sephora has let me down with regards to the 3 free samples. I
chose 3 items - 2 of them were perfumes and 1 was a firming serum. I
didn't get a single one of them. Instead Sephora sent me a...
1
3
| 1 Hearts |
3 Replies
|
|
Re: More issues with the samples...
Hi @Anonymous, I'm sorry that you received substitutions rather than
your selected samples, and truly thank you for this feedback. Also, I
apologize for the delay in our response to you. Please know t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: More issues with the samples...
Thank you for your reply and for passing on my feedback. Sephora has a
lot of customers upset with how it handles the free samples. Since
getting to try products samples is one of the main reasons man...
0
0
| 0 Hearts |
0 Replies
|
|
Re: More issues with the samples...
So no response at all from a Sephora Customer Rep? Really? Is this going
to be Sephora's typical behavior from now on? To ignore the concerns of
long time VIB customers?
0
0
| 0 Hearts |
0 Replies
|
|
Didn’t Get my points
I went in today and spend about $60ish and I checked my points and I
didn’t get any! can someone help me out here?
0
4
| 0 Hearts |
4 Replies
|
| 0 Hearts |
0 Replies
| |
|
RE: Didn’t Get my points
I thought the same thing happened to me, but about 6 hours later, my
points finally went thru
0
0
| 0 Hearts |
0 Replies
|
|
Re: Didn’t Get my points
Hi @Anonymous, I apologize that the points were not added to your Beauty
Insider account at the time of checkout! I will send you a PM shortly to
assist 🙂 - Laurie
0
0
| 0 Hearts |
0 Replies
|
|
call customer service, they should be able to get this wo...
call customer service, they should be able to get this worked out for
you
0
0
| 0 Hearts |
0 Replies
|
|
Not getting order confirmation or other rewards emails
I haven’t been getting my order confirmations or rewards emails for
several months. I’ve checked my junk/spam folder and they aren’t there.
Is there something else that can be done?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Not getting order confirmation or other rewards emails
Hi @Michalea21, I'm so sorry about that! Please send me a PM with your
registered email address so I can check on your email subscription
settings for you. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Missing Items!
I am missing 4 items out of my shipment and one of the items was opened
and dried out. I am so disappointed after being a beauty insider for at
least 8 years now. I will never order from Sephora again...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Missing Items!
Hi @RaeGreymoon, I'm so sorry to hear this. I'll take a look now and
will send you a private message to assist shortly. Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing Items!
Have you contacted customer service via the Customer Support thread or
via chat or via email or phone? If not, I would start there.
0
0
| 0 Hearts |
0 Replies
|
|
Monthly Gift
Where are the monthly VIB/Rouge GWP? I haven't seen one since the
GlamGlow promo in January.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Monthly Gift
Hi @CorgiMommy, The VIB/Rouge monthly gifts are exclusive promotion
codes sent via Sephora's promotional emails. I'll take a look at your
subscription settings and will follow-up with you in a private message.
🙂 Best, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
point question
I made a $50+ purchase this past Sat at a JCPenney Sephora and my points
still haven't showed up.
0
3
| 0 Hearts |
3 Replies
|
|
Re: point question
Hi @HMFlannery, I sincerely apologize about this! I'm going to look into
this for you and send you a PM shortly. 🙂 Best Regards, ❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
|
