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201,187 Posts
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Re: Missing package?
Hi @Sharonkim96, I'm so sorry to hear this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Unsuccessful Authorization Order
i have been rouge for years, recently my orders were been cancelled
roughly. i have tried to call BA for many times, but they all tell me
that was the address issue. our chinese can brow your SEPHORA ...
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1 Reply
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I'm very sorry about this. I'll be sending you a PM
shortly in regards to this. 🙂 Best Regards, ❤️ Raquel
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reward not delivered. concierge line not answering. was told I would be emailed yesterday and I was not.
My reward tracked as delivered, it was not delivered. I spoke to a
concierge person yesterday (after getting the rouge line to connect me
because I couldn't get the line to connect on my own) and they...
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1 Reply
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Re: reward not delivered. concierge line not answering. was told I would be emailed yesterday and I was not.
Hi @piccolobacio, I'm so sorry to hear about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Shipping pending
I ordered almost a week ago and when i check my order details its saying
shipping pending
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1 Reply
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Re: Shipping pending
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Help! I submitted a wrong review on a product!
I accidentally copy and pasted and didn't pay attention and submitted
the review and I'm pretty positive it wasn't the right review. How do I
update it with the right review?
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1 Reply
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Re: Help! I submitted a wrong review on a product!
Hi @Beautyinfaith84, I'll be sending you a PM shortly to assist! 🙂 Best
Regards, ❤️ Raquel
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Reward Concierge phone number not working
Hello, I am a Rouge client and recently redeemed points for an
experience Reward. I received the Reward in the mail, it consisted of a
card with the directions to call the Reward Concierge to schedule...
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1 Reply
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Re: Reward Concierge phone number not working
HI @mberteig, I'm sorry to hear this! I'll look into this for you and
send you a PM soon.
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Sephora automatically placed on order while I was editing billing info for my Play subscription
Hi, I specifically went to account->subscriptions->edit to change my
billing method for my Play subscription. When I hit the red "submit
edit" button ( I was not in checkout page and it was NOT a "pla...
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Re: Sephora automatically placed on order while I was editing billing info for my Play subscription
Hi @ksnur, I'm so sorry about this. I'll be sending you a PM shortly to
assist! 🙂 Best Regards, ❤️ Raquel
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Re: Sephora automatically placed on order while I was editing billing info for my Play subscription
call them fix the problem for you. i have tried for many times, they
will ask their supervisor to check it for you
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Order Pending
HI, there I placed an order early Friday morning, and I got an email
confirmation and my credit card was charged. But my order has said order
pending since Friday. I thought it would have at least shipped by now.
Can anyone help me, please?
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1 Reply
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Re: Order Pending
Hi @SarahFizzy, I'll be sending you a PM shortly to assist! 🙂 Best
Regards, ❤️ Raquel
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Help with order...
Can anyone tell me when order #XXXXXXXXX will actually ship out? It’s
been at the same status for days. Thank you
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1 Reply
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Re: Help with order...
Hi @stelladee, I took your order number out of your post for security
purposes. I'm going to look into your order for you and send you a
private message shortly with more information. 🙂 Best Regards, ❤️
Raquel
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No samples????
I just received my Sephora order in the mail not to long ago and i
didn’t get any of the samples that i chose!! All i got was some Armani
fluid packet and i don’t even know what it is. Why didn’t i get my
samples?
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1 Reply
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Re: No samples????
Hi @Kiddsize, I'm so sorry to hear you're missing samples in your order!
I'll be sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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How do I find my color IQ?
I was matched by an employee in store but didn't get the color IQ
number.. Is it possible for me to get my color IQ for concealer,
lipstick, and other foundations? thanks
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1 Reply
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Re: How do I find my color IQ?
Hi @Shmoney, You're able to find your Color IQ number by using our Color
IQ tool here > https://www.sephora.com/color-iq. Please feel free to
private message me if you need assistance with anything. 🙂 Best
Regards, ❤️ Raquel
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Sephora cancelled my order for no reason.
This is my first time purchasing on Sephora.com, but I have to say the
experience was not fascinating at all.I placed 3 orders on the same day
($209.97 in total), and 2 days later, they’ve been all ca...
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Re: Sephora cancelled my order for no reason.
They did that to me too. I wonder if they know how much business they
are losing? I walked into an Ulta, got one of their credit cards and
never looked back. Sephora can kick rocks with all those tire...
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1 Reply
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Re: Sephora cancelled my order for no reason.
Hi @Anonymous, I sincerely apologize about this. I'll be sending you a
PM shortly in regards to your comment. 🙂 Best Regards, ❤️ Raquel
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Re: Sephora cancelled my order for no reason.
Hi @luja0720 I'm sorry to hear that your orders have been cancelled. I
will look into this for you and send you a message with more
information.
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My order detail
Hello everyone!! I made an order, but after hours after this I receive
this notify. What do I have to do? Order again or wait? I'll thank your
help!
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4 Replies
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Re: My order detail
Hi @Anonymous, I'm sorry to hear this! I've moved this message to the
Customer Support group. I'll take a look at your order now, and I'll
send you a private message with more information shortly. 🙂 Best
regards, Laurie
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1 Reply
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Re: My order detail
Thank you so much! @LaurieBTwrote:Hi @Anonymous, I'm sorry to hear this!
I've moved this message to the Customer Support group. I'll take a look
at your order now, and I'll send you a private message ...
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Re: My order detail
@AnonymousYou'll need to post in the Customer Support group so that a
mod can see your question and respond. Unsuccessful Authorization can
have a variety of reasons, including Sephora not liking your...
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1 Reply
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Re: My order detail
Thank you!! @RGbrownwrote:@AnonymousYou'll need to post in the Customer
Support group so that a mod can see your question and respond.
Unsuccessful Authorization can have a variety of reasons, includi...
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How do I delete a review?
I just reviewed youth to the people’s moisturizer and forgot to
spellcheck. Autocorrect changed a lot of the words i typed out into
different ones and I didn’t look over it carefully before I submitte...
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1 Reply
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Re: How do I delete a review?
Hi @dontbeasquare, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Did not receive free samples
Hi i place i orderd and just recieved it but i didnt racieve my free
samples ???why is that???
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1 Reply
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Re: Did not receive free samples
Hi @farahjj, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Broken eyeshadow
I bought the huda beauty mini Smokey obsession palette and today when I
open to use the black shadow in it was broken and all over the places I
have to travel today what should I do ???
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1 Reply
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Re: Broken eyeshadow
Hi @insider101, Sorry to hear about this! I'll send you a private
message to assist you. Best, Mali
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Where are my samples????
I was so excited to come home from work and find my Sephora package had
been delivered. I open the package and look over all my items and find
NOT 1 of the samples I ordered! I ordered the glitter glu...
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Re: Where are my samples????
Hi @ebpowell, Sorry to hear about this! I'll send you a private message
to assist you. Best, Mali
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1 Reply
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