Exchange/ Refund policy?

[KatlMurray]

Hello, I purchased a foundation last month, It isn't the correct shade and doesn't work well with my skin type. I am wondering what your policy is on exchanges and if possible, since I am 4 hours from the nearest Sephora, how someone would go about the process of exchanging through mail. Thank you 🙂

[RaquelBT]

Hi @KatlMurray,

You’re able to return or exchange new or gently used items within 60 days (30 in Canada) of the original purchase date along with a receipt. All store returns are at our store's discretion so I recommend contacting your local store directly for assistance. For more information regarding our Return Policy, please click this link here > https://www.sephora.com/returns-exchanges. 

Also, you're able to return by mail by using a free return label here > www.sephora.com/returnlabel. Please note, it takes up to two weeks for us to process your return and credit your account from the day we receive your return at our warehouse. Please feel free to private message me if you need assistance. Thank you! 🙂

Best Regards,

❤️ Raquel