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201,161 Posts
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Customer service
I just wanted to recognize great customer service I received over the
phone from Kevin Perez today around 10.35AM. I stayed on the line for
phone survey but accidentally hung up, so wanted him receive...
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Re: Customer service
Hi @Giedrute! Thank you for sharing your positive feedback with us 🙂
I'll pass this along to our Management Team to ensure Kevin is
recognized! Always, Danee
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1 Day Flash Shipping
EDIT: Turns out the system just didn't update the delivery status
properly. It got delivered on Sunday evening so we're good 🙂 -- I am
thoroughly confused on Sephora and their 1 day flash shipping. O...
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Re: 1 Day Flash Shipping - Scheduled delivery 4 days later?
Hi @Anonymous, I'll be happy to look into this for you! I'm going to
send you a PM now. Always,Danee
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0 samples past few orders.
I complained the other day to customer service about 0 samples and I
received another box with 0 samples. Why let us choose 3 if we do not
receive any? I am going to start ordering directly from the b...
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Re: 0 samples past few orders.
Hi @Marrrryyyyy, I'm sorry to hear your samples were missing from your
order! I'm going to send you a PM to assist you further. Always, Danee
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Missing items from my sephora order
Wow, I just found out Sephora Community have a lot of useful
information.I made some purchases during the VIBR sale last year, which
is the beginning of November. There is a order has two missing item...
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Re: Missing items from my sephora order
Hi @Anonymous! I'm sorry to hear two items were missing from your order!
I'm going to send you a PM to assist you further. Always, Danee
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Unsuccessful Authorization Order
My order says unsuccessful authorization i placed an order yesterday, i
received a confirmation email and my credit card has been charged. when
i tried to track my order today i saw on my sephora acco...
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Re: Unsuccessful Authorization Order
I have the same problem so whats the solution for it? what happened to
your order did you get it or not? i also placed an order two days back
and now i got an email saying that my order is cancelled a...
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Re: Unsuccessful Authorization Order
Hi Luluaaldaous, I have replied to your private message regarding this.
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Re: Unsuccessful Authorization Order
I have the same problem can you help with my order please? I don’t know
what to do now
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Re: Unsuccessful Authorization Order
Hi @amyph, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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RE: Unsuccessful Authorization Order
I've had the same situation. I contacted customer service a few times
and all I got is ''check with your bank''. I always use the same card
for Sephora orders and most of time it works fine. So I don'...
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Re: RE: Unsuccessful Authorization Order
This has happened to both my daughter's account and mine every single
order we've placed in the last 2 weeks. Never got a cancellation e-mail
just realized nothing was showing up and looked into it. I...
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1 Reply
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Re: RE: Unsuccessful Authorization Order
Hi @Anonymous, I'm sorry to hear your orders have been cancelled! I'll
send you a PM to assist you further. Always, Danee
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Product reviews
Dear Sephora,i would be elated if your team made this minor tweak for
those of us that like to leave reviews. I don’t always immediately write
reviews of the products I’ve tried and sometimes I forget...
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Re: Product reviews
Hi @mmmiu, Thank you so much for your feedback regarding product reviews
and for taking the time to share this with us! I will gladly forward
this to the appropriate team so that this can be taken into future
consideration! Always, Danee
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orders are always cancelled
my orders are always cancelled. I don't know why. I just use giftcard to
place the order. The emails :For your own security and protection, we
have cancelled your order # because we were unable to con...
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Re: orders are always cancelled
Hi @shashaperi, I'm sorry to hear your orders have been cancelled! I'll
take a look into this then send you a private message with more
information. Always, Danee
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VIB Promo Code
Where do I enter the VIB Promo code? There is no place to enter the code
in my basket or in the payment section. Am I missing something? Help
please!
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1 Reply
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Re: VIB Promo Code
Hi @akbell85, You should be able to enter your promotion code on the
first and last page of checkout where it says "Promo code". If you're
not able to apply it or don't see this section at checkout, p...
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When is the Marc Jacobs coconut tan bronzer set to release%3F
I was just wondering if you could tell me when the Marc Jacobs coconut
tan bronzer would be released
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Re: When is the Marc Jacobs coconut tan bronzer set to release%3F
I didn't know it had already been released originally. It says that it
was limited edition. Do you know if it will for sure be coming back at
some point?
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Re: When is the Marc Jacobs coconut tan bronzer set to release%3F
Hi Mrsruffin, We don't have a restock date at this time. Please keep an
eye out!
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Re: FORGOT CARD
Hi @itsmariajimenez, I will send you a private message so that I can
help you with this. Thanks! Best Wishes, Janean
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How can I change my birthday?
Hi, My birthday is randomly set as March 1, 1995, instead of May 4,
1995.May 4th is my real birthday.How can I change this?
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Re: How can I change my birthday?
@Anonymous, I just updated your birthday! You may need to log in and out
of your account in order to view the updated information.
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Is the VIB sale still on? Or is that over?
I need to spend 23$ to reach vib and I’m wondering if the sale is still
on.
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Re: Is the VIB sale still on? Or is that over?
Hi @MyeWynter, Yes! The sale is going on right now. It ends on Monday
the 23rd. Thanks! Best Wishes, Janean
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orders are cancelled
My orders are cancelled, and i don't know why. Sephora always did this
to me and i am so disappointed. Can someone help me?
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Re: orders are cancelled
Hi @Anonymous, I am very sorry about that! I will send you a private
message so that I can look into this. Thanks! Best Wishes, Janean
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Unsuccessful Authorization
Hi,My order status is "Unsuccessful Authorization" now. I know my order
is cancelled, but the money was paid from my credit card, and I want to
know when can I get the money back.
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Re: Unsuccessful Authorization
@Anonymous, I am going to look into this and send you a message
momentarily.
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insider points
Hello; I purchased it cosmetics cc cream and the Becca glow on the go
highlighter a few weeks ago; I also did my eyebrows, but when I go
online I don't see any added beauty insider points; what should I do?
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Lost gift card!!! Help!
I recently returned an item and they had given me a gift card for it
since i had originally bought the item on a gift card. However as i
opened my wallet just now to use the gift card for the purchase...
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Re: Lost gift card!!! Help!
@nayirim, I am sorry to hear about your gift card! Gift cards are
treated as cash and they cannot be replaced once they have been lost.
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