Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,381 Posts
Post | Hearts | Replies |
|---|---|---|
|
Hi LaurieBT, can you or someone else look into mine as we...
Hi LaurieBT, can you or someone else look into mine as well? same issue,
was charged but no item number is showing up.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Hi LaurieBT, can you or someone else look into mine as we...
Hi @cinxelo & @mamisuke, I'll look into both of your subscriptions
shortly and send you both private messages in regards to this. 🙂 Best
Regards, ❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
|
Re: Hi LaurieBT, can you or someone else look into mine as we...
Hi girls, I’m having the same issue. Can you look into mine too
please?thank you!!!
1
0
| 1 Hearts |
0 Replies
|
|
RE: Re: No Item # for my Play box order
LaurieBT can you look at mine too? It’s doing the same thing.
1
9
| 1 Hearts |
9 Replies
|
|
Re: RE: Re: No Item # for my Play box order
Mine as well. Guess this month will be surprise? Although I would like
the number. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Re: RE: Re: No Item # for my Play box order
@joplis + @MadslynnsMom, I'll send you both PM's! 😉 -Mali
0
7
| 0 Hearts |
7 Replies
|
|
Re: RE: Re: No Item # for my Play box order
Same here, can you look into mine?@MaliBTwrote:@joplis + @MadslynnsMom,
I'll send you both PM's! 😉 -Mali
1
6
| 1 Hearts |
6 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: RE: Re: No Item # for my Play box order
Hi @Anonymous, I'll send you a PM shorty. 🙂 Best Regards, ❤️ Raquel
0
4
| 0 Hearts |
4 Replies
|
|
Re: RE: Re: No Item # for my Play box order
Hi, I have the same issue. Could you help me please?
0
2
| 0 Hearts |
2 Replies
|
|
Re: RE: Re: No Item # for my Play box order
Hi @ARRRRRRRRRRRRRR, @AgnesF98, and @mayesther, I'll be sending you guys
private messages shortly! 🙂 Best Regards, ❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: No Item # for my Play box order
Hi, I have the same issue, the item number isn't showing up. Could you
help me please?
0
0
| 0 Hearts |
0 Replies
|
|
Re: RE: Re: No Item # for my Play box order
same here, first time it is happening to me. =(can some one help me?
0
0
| 0 Hearts |
0 Replies
|
|
Order sent to wrong address!!!
My most recent order was sent to the wrong address. How Can I fix this
it’s being held at ups
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order sent to wrong address!!!
Hi @Anonymous, I'm sorry to hear your order is being shipped to the
wrong address! I'll send you a PM to assist you. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: samples
Hi @Amreenvirani, I'm so sorry to hear your samples were missing from
your package! I'm going to send you a PM to assist you further. Always,
Danee
0
0
| 0 Hearts |
0 Replies
|
|
NEED HELP TO CHANGE ORDER ADDRESS :(
Hi, I just placed an online order and realized right after check out
that I sent it to my old address in another state. I would love if
someone could help me correct the address so I can receive my or...
0
1
| 0 Hearts |
1 Reply
|
|
Re: NEED HELP TO CHANGE ORDER ADDRESS :(
Hi @ohliviuh, In reviewing your account, it appears that you've already
been assisted! If you have any additional questions or concerns, please
feel free to send me a PM. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
can I pick my order up at the store instead of having it mailed
picking up my order from the store not having it and mailed.
0
1
| 0 Hearts |
1 Reply
|
|
Re: can I pick my order up at the store instead of having it mailed
Hi @Anonymous, Regretfully, we are unable to send Sephora.com orders to
our Sephora stores. I'm sorry about that! Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: delivery question
Hi @Anonymous, All PLAY! by SEPHORA boxes arrive within a three to five
day period around the 20th of every month. You will receive an email
when your box ships, so you can track it and see an estimat...
0
0
| 0 Hearts |
0 Replies
|
|
Still Processing?
I ordered a limited time item on Friday and gave it a bit before I
posted. It's still saying processing and I would like my order.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Still Processing?
Hi @JosieFawkes, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Sign up with a wrong email
Hi all, I used a wrong email to sign up for Beauty Insider and placed an
order with it on last Sunday, I didn't receive a confirmation email
after a long time so decided came up to check the order sta...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sign up with a wrong email
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization Order
I placed an order on april 3 and I didn't receive any kind of
information about my new order status: Unsuccessful Authorization. What
is wrong with my order or am I having billing information problems...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization Order
Hi @MarioRMT, I'll be sending you a private message shortly to assist!
Also, the transaction amount from Sephora.com that you're seeing on your
credit card account is a temporary authorization from th...
0
0
| 0 Hearts |
0 Replies
|
|
Didn’t recieve the 15% sale email
I’m a vibrouge number for two years , but I didn’t receive the 15% vib
sale email this time.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Didn’t recieve the 15% sale email
Hi @yuiiiiiii, I'm sorry to hear this! You will have early access to the
15% Spring Bonus discount between Friday, 4/13 and Monday, 4/16. You can
also enjoy the 15% savings between Friday, 4/20 and Mo...
0
0
| 0 Hearts |
0 Replies
|
|
If I made VIB today will I get VIB discount during the spring sale?
Not sure if “make VIB by April 9th” means make it before April
9th-thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: If I made VIB today will I get VIB discount during the spring sale?
Hi there! If you unlock VIB status before the Spring 2018 Bonus
Promotion, you'll receive the VIB discount. Please feel free to private
message me if you need assistance with anything. Thank you! 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Fenty Beauty Foundation in 180
Hi @SheLikes, I'm sorry about this! We currently do not have a set
restock date at this time. We're actively working to restock all of our
out of stock shades in stores and online. I recommend adding ...
0
0
| 0 Hearts |
0 Replies
|
|
How do I change my birthday
How do I change my birthday on the Sephora site? It shows March 30, 1990
but it should be April 29, 1991.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
My credit card charged two times but the order was not successful
I tried to order gifts, but none of the orders would go through. I
double chekced my address, card number, and tried to pay two times using
two credit cards. But it just showed error messages saying t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: My credit card charged two times but the order was not successful
Hi @Anonymous I'm sorry to hear that you experienced difficulty placing
your order. I see that you have been assisted with this by email. If you
have any other questions, please feel free to send me a PM.
0
0
| 0 Hearts |
0 Replies
|
|
Problem with my order - AGAIN!-Pending
A few month ago, Sephora cancelled my order for no reason and no one can
explain the reason. and then they proceed my order a month ago, and I
made order yesterday for two different item and they are ...
0
1
| 0 Hearts |
1 Reply
|
