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200,401 Posts
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Re: delivery question
Hi @Anonymous, All PLAY! by SEPHORA boxes arrive within a three to five
day period around the 20th of every month. You will receive an email
when your box ships, so you can track it and see an estimat...
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Still Processing?
I ordered a limited time item on Friday and gave it a bit before I
posted. It's still saying processing and I would like my order.
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Re: Still Processing?
Hi @JosieFawkes, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Sign up with a wrong email
Hi all, I used a wrong email to sign up for Beauty Insider and placed an
order with it on last Sunday, I didn't receive a confirmation email
after a long time so decided came up to check the order sta...
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Re: Sign up with a wrong email
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Unsuccessful Authorization Order
I placed an order on april 3 and I didn't receive any kind of
information about my new order status: Unsuccessful Authorization. What
is wrong with my order or am I having billing information problems...
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Re: Unsuccessful Authorization Order
Hi @MarioRMT, I'll be sending you a private message shortly to assist!
Also, the transaction amount from Sephora.com that you're seeing on your
credit card account is a temporary authorization from th...
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Didn’t recieve the 15% sale email
I’m a vibrouge number for two years , but I didn’t receive the 15% vib
sale email this time.
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Re: Didn’t recieve the 15% sale email
Hi @yuiiiiiii, I'm sorry to hear this! You will have early access to the
15% Spring Bonus discount between Friday, 4/13 and Monday, 4/16. You can
also enjoy the 15% savings between Friday, 4/20 and Mo...
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If I made VIB today will I get VIB discount during the spring sale?
Not sure if “make VIB by April 9th” means make it before April
9th-thanks!
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Re: If I made VIB today will I get VIB discount during the spring sale?
Hi there! If you unlock VIB status before the Spring 2018 Bonus
Promotion, you'll receive the VIB discount. Please feel free to private
message me if you need assistance with anything. Thank you! 🙂 Best
Regards, ❤️ Raquel
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Re: Fenty Beauty Foundation in 180
Hi @SheLikes, I'm sorry about this! We currently do not have a set
restock date at this time. We're actively working to restock all of our
out of stock shades in stores and online. I recommend adding ...
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How do I change my birthday
How do I change my birthday on the Sephora site? It shows March 30, 1990
but it should be April 29, 1991.
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My credit card charged two times but the order was not successful
I tried to order gifts, but none of the orders would go through. I
double chekced my address, card number, and tried to pay two times using
two credit cards. But it just showed error messages saying t...
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Re: My credit card charged two times but the order was not successful
Hi @Anonymous I'm sorry to hear that you experienced difficulty placing
your order. I see that you have been assisted with this by email. If you
have any other questions, please feel free to send me a PM.
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Problem with my order - AGAIN!-Pending
A few month ago, Sephora cancelled my order for no reason and no one can
explain the reason. and then they proceed my order a month ago, and I
made order yesterday for two different item and they are ...
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Re: Problem with my order - AGAIN!-Pending
Hi @YunaBell I will look into this for you and send you a message with
more information.
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Anybody have a "delivered" missing package lately?
Ok, backstory... I have had things shipped to me from Sephora for years.
YEARS. In the city, in the county, and never a issue. NEVER. Within the
last month, they changed shippers. And the very FIRST p...
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Re: Anybody have a "delivered" missing package lately?
Hi @silvercateyes7, I'm so sorry to hear this. I've sent the information
you've provided to the appropriate department, so they can further
investigate into this. Please feel free to private message m...
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Hi @RaquelBT. First off, thank you for taking the time to...
Hi @RaquelBT. First off, thank you for taking the time to assist me. I
called CS and told them the story and they graciously replaced all that
was in stock (A sample was out, but it's a sample. I'm ok...
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Re: Hi @RaquelBT. First off, thank you for taking the time to...
Hi @silvercateyes7, You're welcome! I want to let you know, I took your
screenshots out of this post because of security purposes. I apologize
for all the inconvenience caused and I'll be sending you ...
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How long does a return take?
Hi!I returned several items in the same box via UPS mail over full two
weeks ago (sent the package on 2/22/18), and I still have not received a
refund for the items I sent back. How long does this tak...
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Re: How long does a return take?
I am having an issue with a recent return as well. I sent two orders in
the same package on 3/23 and after talking with sephora customer service
on the phone they told me they still have not received ...
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Re: How long does a return take?
Hi @ILoveVowels, I will send you a private message to help. All my best,
Megan
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Site Issues/App Issues
I don't know what's going on - I can't reply to anything when I log onto
my account via the website from a laptop or pc. I've tried from my mac
and dell. I've cleared cookies etc. The page just flashe...
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Site Issues/App Issues
I know this is a little old but I have also had consistent issues with
the app since the beginning of March. It randomly goes blank and show
\"invalid response\" for product pages. The only part of th...
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Re: Site Issues/App Issues
Hi @Lazybeautybeast, I'm very sorry to hear this. We're currently not
experiencing any technical errors on our app right now. Can you please
PM me site and app issues you're currently experiencing, so...
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Re: Site Issues/App Issues
Hi @Lazybeautybeast, I'm so sorry for the app issues, and thank you for
sharing this feedback with us. If you haven't already, I highly
recommend ensuring that both the Sephora App, and your device ar...
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Site Issues/App Issues
Hopefully you hear back soon. I've recently had trouble with product
pages loading or not loading at all, as well as no options to reply on
many threads... but only on the app (I logged into the deskt...
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Re: Site Issues/App Issues
Hi @NatureGirlSD, I sincerely apologize about this! Please feel free to
private message me if you need assistance. Thank you. 🙂 Best Regards,
❤️ Raquel
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Re: Site Issues/App Issues
Hi @GG84, I am very sorry about that! I will share this with the
appropriate department to be looked into. Please check back! Thanks!
Best Wishes, Janean
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Points not added to my beauty insider account
This is Ashvita. The points from a purchase I made in store last evening
were not added to my account. I am attaching the copy of my receipt
here. Can you please make sure these points get added to my account.
Thanks so much
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Re: Points not added to my beauty insider account
Hi @ashvita, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Sales and rewards
Recently I haven’t been informed of sales or rewards. Not by snail mail
or email. I’ve checked all my information, it’s all correct. Why is this
happening.
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Re: Sales and rewards
Hi there @alohaaaaa. I have refreshed your email subscription settings.
Have you done a keyword search, using SEPHORA, in case the emails
arrived in a different folder for your inbox? xo, jamila
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Re: Sales and rewards
Yes, I have done that. I use to get and email and snail now I don’t get
anything. I know the April sale is coming up on the 13th and I still
have not been notified of anything.
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Kat Von D 1000 point Brush Reward
I never got an update on where my brush is for this 1000 point
redemption. I'm a little more than upset at this point. This was my
first large redemption and it has turned out to be a disaster. How do...
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