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198,999 Posts
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Re: Can someone assist me with adding beauty insider points from a store purchase?
Hi Penelope! Thank you for your quick response. I just sent you a
private message with a photo of the receipt. Have a great day, Teri
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How long does it take for your points to show after making a purchase? Is there a difference between jcpennys store, Sephora store, online?
I bought a couple of things a few days ago, went back yesterday to
return one item from a previous purchase and one item from my latest
purchase, both for different items in store. I was shown the wro...
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Re: How long does it take for your points to show after making a purchase? Is there a difference between jcpennys store, Sephora store, onlin
Hi @Jorgia, It can take up to 48 hrs for the points to show up on your
end. If you still aren't seeing your points, please send me a private
message for further assistance. Stay Gorgeous, Penelope
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order
Missing item from my order. I just received my order today and was
missing item 1936665. I double checked my bank account and you
definitely charged me for it...and it’s definitely on my packing
slip,...
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Re: order
Hi @Crist1na, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Rewrite Review
I had recently written a review on the Devacurl Styling Cream from my
initial experience with it. However, I have since figured out how to get
the most out of it, and now I absolutely love it. I wante...
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Re: Rewrite Review
Hi @MakeupMuscles17 I have removed that review for you and it should
come down within 24 hours.
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Attempt for exchange WITH receipt and got blacklisted!!!
Hello, I was denied an exchange yesterday when I took my defective hair
dryer into one of your stores. I had my receipt and explained that I had
purchased my $399 dyson hair dryer just over a year ago...
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Unknown charge in my card
There was a charge for $30 from Monday on my card when I didn’t make an
order 😱 can y’all help me out?
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Re: Unknown charge in my card
The weirdest thing is, the charge is under Sephora.com when the past
orders I’ve made have been under the name of Sephora.com 877 Sephora and
a series of numbers after that. Is that normal?
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Re: Points
Hi @gneecruz! Sometimes points can take up to 24 hours to appear. If you
haven't seen them after 24 hours, please feel free to send me a PM!
Bisous, Sian
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Order has not yet shipped
Placed my order on March 8 and it is now the 13th and still hasn’t
shipped. I paid with PayPal and it’s still “pending” according to PayPal
but the charge is no longer pending in my bank account like ...
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Re: Order has not yet shipped
Hi @Anonymous, I can look into this for you! I'll send you a private
message to assist you. Best, Mali
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Too many PMs?
I have been in touch with a couple modes - one @ an issue I had with
posting with reviews, and one was answering one their PMs. When I go to
reply, it says that I have reached my PM limit and should t...
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Re: Too many PMs?
Hi @greeneyedgirl107 That's odd! I think that sounds like an error. I'll
send you an email for some more information.
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Order number XXXXXXXXXXX
I placed my order at 12:41 PM on 13/03/2018 and as it is before 3PM and
i have 2 day flash sipping it should arrive to me on 14/03 right and
they count 13/03 as a whole day or even though it is suppos...
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Re: Order number XXXXXXXXXXX
Hi @Amreenvirani, I took out your order number for security purposes.
I'll be sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Points.
All my points are missing. I’ve logged out and back in (multiplie times)
as advised and still having issues. Is there a fix?
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Re: Points.
Hi @Anonymous, I'll be sending you a private message shortly, so I can
assist. 🙂 Best Regards, ❤️ Raquel
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No samples
Just got my packages and no samples were included. Emailed customer
service and got a replay saying they regrets for not sending it, but
"Cannot" reship samples. Should I just accept the fact that I'm an
unlucky customer?
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Re: No samples
Me too! This started happening around the holidays and then improved for
a bit. But of late, I have been missing samples again and my order
yesterday had ZERO samples.I emailed customer service and th...
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Re: No samples
Hi @AnnaYC, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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Canceled order
I've been trying all year to place an order online and they always
cancelling because apparently my billing adress or order information is
wrong when its absolutely false, I've checked my information ...
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Re: Canceled order
Hi @ElenaGM, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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missing samples
my order just got delivered and two out of three perfume samples weren't
included, and the one that was wasn't one of the ones I picked out. what
do I do?
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Re: missing samples
Hi @marissa0057, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Missing Samples Again
I placed an order Friday and just received my package. I didn’t get any
of my samples again, only the deluxe one for spending $25.
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Re: Missing Samples Again
Hi @ccelestexo, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Order Still Pending after 3 days
Hi there, Could you please update me on the status of my recent order?
Thank you!
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Re: Order Still Pending after 3 days
Hi @AJL124 I'll be happy to take a look and will send you a message with
more information.
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Order cancelletion
Hello, my orders are cancelled saying “"unsuccessful authorization". In
tried to place my order three times even using diffrent credit cards,
but it didnt work out. Please help me to solve this issue. thank you!
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1 Reply
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Re: Order cancelletion
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Trying to redeem points
Hello. I am trying to use points and get some samples. I have over 750
points in my basket but it is stating I have to make a purchase or have
750 points in my basket to receive products without a purchase.
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Re: Trying to redeem points
Hi @Dolme1jl, Can you please send me a private message with more
information, so I can assist? Thank you! 🙂 Best Regards, ❤️ Raquel
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