Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,286 Posts
Post | Hearts | Replies |
|---|---|---|
|
Points not added to my beauty insider account
This is Ashvita. The points from a purchase I made in store last evening
were not added to my account. I am attaching the copy of my receipt
here. Can you please make sure these points get added to my account.
Thanks so much
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points not added to my beauty insider account
Hi @ashvita, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Sales and rewards
Recently I haven’t been informed of sales or rewards. Not by snail mail
or email. I’ve checked all my information, it’s all correct. Why is this
happening.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sales and rewards
Hi there @alohaaaaa. I have refreshed your email subscription settings.
Have you done a keyword search, using SEPHORA, in case the emails
arrived in a different folder for your inbox? xo, jamila
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sales and rewards
Yes, I have done that. I use to get and email and snail now I don’t get
anything. I know the April sale is coming up on the 13th and I still
have not been notified of anything.
0
0
| 0 Hearts |
0 Replies
|
|
Kat Von D 1000 point Brush Reward
I never got an update on where my brush is for this 1000 point
redemption. I'm a little more than upset at this point. This was my
first large redemption and it has turned out to be a disaster. How do...
0
2
| 0 Hearts |
2 Replies
|
|
Kat Von D 1000 point Brush Reward
A open an honest answer or give me my freaking points back would be
nice. I dont know about you but the brush is why i even tried to get
this reward. Just getting a 1000 point reward is hard in itself...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
1000 point Kat Von D Lock It and Rock It reward
I have yet to receive my Kat Von D brush from the 1000 point reward Kat
Von D Lock it and Rock it! I am very concerned and disappointed that I
never recieved my brush. I noticed some other complains f...
0
2
| 0 Hearts |
2 Replies
|
|
Re: 1000 point Kat Von D Lock It and Rock It reward
@BambiKaye, I am truly sorry to hear about all of the inconvenience with
your Reward. I am sending you a message now.
0
1
| 0 Hearts |
1 Reply
|
|
1000 point Kat Von D Lock It and Rock It reward
Really not happy. it was to take 6 weeks we are now almost 4 months past
this. Think I will start ordering from personal sites. They are
responsible for what is promised. what good are my points if i never
recieve the item?
0
0
| 0 Hearts |
0 Replies
|
|
How long will my order be in progress?
i ordered a few items on 4/6 and until now (4/9) the order is still
processing
0
1
| 0 Hearts |
1 Reply
|
|
Re: How long will my order be in progress?
Hi @emilynixole, I'm going to look into your order for you a send you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Order
I ordered my Fenty Body Lava two days ago and I’m wondering why the
status is “In Progress” when I have two day shipping ??
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
PLAY subscription getting cancelled again!
hii i subscribed for PLAY by sephora today and received confirmation by
email but after a few hour received another email saying my subscription
has been cancelled . i tried again but the same thing h...
0
1
| 0 Hearts |
1 Reply
|
|
Re: PLAY subscription getting cancelled again!
Hi @cshellz, I am so sorry to hear this! Please send me a PM with your
registered email address for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: refund
Hi @sxmto, Per our return policy, if you make a return in store without
a receipt then you may receive store credit. However, we suggest that
you contact your local Sephora store to see if they are ab...
1
0
| 1 Hearts |
0 Replies
|
|
Pending Order - Item Now Out of Stock
I placed an order early Friday morning (the launch day), and as of today
my order is still pending but the item is now out of stock. Will I still
receive them item?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Pending Order - Item Now Out of Stock
Hi @TeeC1, If you placed an order before it went out of stock, you
should receive the item! If by chance a technical error occurs and your
item gets cancelled from your order, you'll be notified via e...
1
0
| 1 Hearts |
0 Replies
|
|
email recovery
please help !! i want to sign in online to place an order but forgot my
email address that i used to make account in store. tia
0
2
| 0 Hearts |
2 Replies
|
|
Re: email recovery
Hi @cshellz, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Please heeelp
I bought on March 6th and I have 2 days flash shipping and the status of
my order is still "in progress".What happened here?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Please heeelp
Hi @Motiiiii, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: placed an order with wrong address
Hi @1Munchkin, I'm sorry to hear this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Re: placed an order with wrong address
I recommend calling customer service immediately before it ships out.
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Can I return an unused item from Sephora.com to a Sephora location inside of a JC Penney?
Hi @Anonymous, Yes you can! You’re able to return or exchange new or
gently used items within 60 days of the original purchase date along
with proof of purchase. All store returns are at our store's d...
0
0
| 0 Hearts |
0 Replies
|
|
What happened to Nars the Multiple in Orgasm?
I went to reorder Nars the Multiple in Orgasm, but according to the
Sephora app, this is no longer available at Sephora. So does this mean
that I now need to order this directly from Nars?
0
1
| 0 Hearts |
1 Reply
|
|
Re: What happened to Nars the Multiple in Orgasm?
Hi @Reneflowers, I'm sorry the Nars The Multiple in the color Orgasm is
currently unavailable on our website! I recommend contacting your local
store directly for availability. You can find your local...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Flash Shipping
Hi @dor92, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
SHIPPING IS ... NOT GOOD
Has anyone else noticed Sephora’s shipping has gone waay downhill? Their
“2-day, flash” shipping is 4-5 days, and customer service is NOT
helpful. Is there another Sephora-like store with better shipping and
customer service? Thanks! Cheers, Lisa
0
1
| 0 Hearts |
1 Reply
|
|
Re: SHIPPING IS ... NOT GOOD
Hi @LisaNic1976, I'm sorry for the delay receiving your order and for
the service that you've received! I'm going to send you a PM to assist
you further. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Lost cologne certificate
Hi, I purchased a cologne sampler for my son through the Sephora app for
Christmas. I made the mistake of leaving the certificate in the box and
now my son has lost everything. Is there anyway to get a new certificate
or credit for a scent?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Lost cologne certificate
Hi @Krista0126, I'm going to send you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Can I ask for a return or exchange?
I purchased a Tria Beauty hair removal device a year ago. I only used a
few time, and stored it away. This week, when I opened it and wanted to
use it again. The device did not work. It cost me about ...
0
1
| 0 Hearts |
1 Reply
|
